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August 2024 by Katie Katt (Ktkat)
Despite appreciating the funeral director's efforts in handling my mother's unfortunate demise and subsequent funeral, I must express my dissatisfaction with the level of professionalism displayed during the process. The consultation, which was understandably an emotionally charged meeting, was disrupted by a woman who repeatedly entered and exited the room. Her interruptions, including rifling through files and engaging in loud conversations with the director, created an uncomfortable atmosphere for us as we attempted to convey our wishes for my mother's funeral arrangements and discuss the circumstances of her passing. Furthermore, the woman's attempt to persuade my stepfather to establish a will and prepay for his future funeral expenses was highly inappropriate and insensitive, demonstrating a lack of tact and understanding of our emotional state. Her actions were utterly disconcerting and reflected a profound disregard for our situation. On the day of my mother's funeral, the visitation proceeded without any issues. However, the actual funeral service was unexpectedly cut short after approximately 15 minutes by the funeral director. This was due to a scheduling conflict, as another funeral had been scheduled to commence two hours after my mother's service. Regrettably, there had been a miscommunication with the other family, who had arrived two hours early. Instead of rectifying the situation by informing the other family of the error, the decision was made to curtail my mother's funeral.
This decision was particularly distressing for our family, as several members had traveled from out of town specifically to attend the funeral. They were understandably disappointed that the service was abruptly ended after such a short duration.
To add to our distress, we discovered that immediately following the conclusion of the funeral, my mother's obituary and photograph had been replaced with those of the subsequent funeral. This prevented us from obtaining additional copies of my mother's obituary, leaving us without a keepsake to commemorate her life.
The entire experience was deeply upsetting and left us feeling rushed and disrespected. We believe that the funeral home's handling of the situation was insensitive and unprofessional, and we are deeply disappointed with the way in which my mother's memory was treated. The pricing was indeed competitive and significantly lower than anticipated, however, the quality of the funeral services fell short of expectations. Consequently, it is unlikely that we will consider this funeral home for future needs. The services received were commensurate with the cost incurred. Therefore, I cannot recommend this establishment to others.
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July 2024 by Mat L.
Lovely place! Beautiful gardens, pretty establishment and genuine people. The services are conducted very thoughtfully.
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December 2023 by Letitia M.
My mother recently passed away and had requested we use Heritage funeral home. Her make was not blended well, it was in hair and in her clothes and glasses. My daughter had to blend it herself to make it a little better. We had also requested a certain necklace be placed on my mother. It was not and the staff said it was in her pocket. Staff member said he felt it in her pocket. When he left we checked for ourselves and it was not there. So he basically just lied to us. We did not want to cause a scene so we just let it go. But we will definitely not be using them in the future.
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October 2023 by James Conner
Did an excellent job with my son I will refer this place to eat in one they did the best job possible for the situation very nice very kind and a very awesome package deal we went over the beautiful earn plenty of copies of everything thank you heritage funeral home Columbia this is also where my mom had a long waited reunions 37 years with her grandson William James Cochran AKA Conner
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September 2023 by Jane Doe
a certain crowd if someone that works there doesn’t know you they don’t care about you or your loss my brothers remains were given to someone that he did not know at all and me and sisters we’re literally given a pinch of his remains there’s a whole story behind this situation they do not understand mentally ill people they have no compassion towards these situations I’m not saying all of them obviously I don’t know everybody personally but the overall vibe is small town if we don’t know you we don’t really care and it’s sad because when you’re grieving that’s the last thing you need the lawyer of this funeral home has no heart at all he literally told me my brother was a junkie and did not care what happened to his remains I BEGGED these people to work with me provided documentation showing my mother was not mentally stable to be making decisions and nothing was done it was taken to court someone went that DID not know my brother and got power over his remains I did not go because I was being told my reliable sources that I was going to be sued for my brothers remains sitting in the funeral for so long so I was scared and worried and not to mention I was EXHAUSTED I lost my brother ! My best friend I was doing everything I could trying to get my mom in the right space of mind just so my brothers remains could be put to rest but when someone is mentally ill you can not tell them any different a broken mind is like a broken bone it’s the same issue you just can’t see the mind so you don’t understand I called crisis hotlines on her the police got her in the hospital still nothing worked so not only did I feel completely defeated from that I had the funeral home’s lawyer threatening me demanding my address speaking very low to me this all went on for about 6 months so I lost my brother he was my best friend I grew up with him we spent every day together to he was just gone forever in the most sad way and then I was made to feel like nothing by the funeral home even their priest said to me I dont understand why anyone could let their brother sit in a funeral home for months even after he knew the situation and then he called me back and APOLOGIZED because he knew it was wrong long story short the girl who got my brothers ashes sent me pictures of his urn at the funeral home they had kindly helped her pick out and told me I would never see him again bragging to me how she now had his remains and there was nothing I could do about it she did not even know his NAME she kept saying and spelling his name wrong but you know what she did know she knew the priest of the funeral home what did I say from the beginning? If you’re family or friend with these people you’re good if not well I don’t know but I will say to you heritage if you read this just know that my brothers remains are with someone he did not know and if you ask anybody in this town they will tell you that he did not know this girl so you gave him to a stranger you completely traumatized me I lost my best friend my brother a beautiful soul I grew up with a huge part of me is gone forever and I felt less than a human after everything that happened I’m literally in therapy now my mental health was zero to nothing I still wonder sometimes is my brother at peace ? I hope he knows that I loved him and I cared with every ounce of my being.The 900 dollars that was paid for his cremation I’ll never get back which that’s fine it was all donated but still that could have been used for a memorial for him the whole town has been wanting a memorial for him since he died some kind of closure but I don’t know if I will ever be able to give that to him because I’m still grieving I’m still heartbroken I’m still trying to fix my mental health and I’m just spiritually and emotionally exhausted I’ve been focused on healing I don’t think this funeral home understands the trauma that I have now from all of this but I will pray for y’all that’s all I can say just please have compassion especially for people who are grieving I will never have peace from all of this.
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July 2023 by jonie brazell
TINA LINDSEYPeople should be able to go to what ever funeral home they want to when it comes to their loved one I mean after all they are the ones who are paying for it not you so who are you to say what funeral home someone should use whether their from MT pleasant or not
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July 2023 by Anjali Sibley
Very professional and patient people. Tately and Bryan were fantastic. Definitely made a very stressful experience much easier and more pleasant.
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June 2023 by JaRisa Bullock
We buried a loved one today and it was one of the worst experiences I’ve encountered with a funeral home. His body had not been properly stored and today marked 10 days post mortem. During the family visitation today, my sister had to request that gnats be removed from his nose, he was extremely dark, and his body smelled throughout the entire building. It was obvious that his body was not kept refrigerated. The experience was totally unacceptable. I could not go in to have my final moments because I could not stomach the smell nor did I want my last memories to be completely permeated with the smell of death. All I could think about was an aunt of mine who passed away while my family was on a cruise vacation. It took 3 weeks for us to get her back here and buried and we experienced none of what we experienced at Heritage. VK Ryan & Son is who took care of her. She had zero smell and zero gnats because her body was properly kept. I will always express to any and everyone to choose different venue.
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April 2023 by MK Regrah
Very nice place. Unfortunately every time i have been there it has been due to the loss of a friend. They seem to take good care of those going through times of grief. No photos to add as it shouldn't occur to anyone to start snapping pics at a funeral. ?
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April 2023 by Bobby Brown
This is my first loss of a close family member. They were very caring and really made this process pleasant. I want to give a shout out to both Janel and Rick. Their kindness and overall grace was wonderful to behold. I wish there were more people in this world who has the same light and warmth as these two. Thank you very much.
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March 2023 by Jennifer A.
Never in my life have I been treated worse than the day I picked up my son's ashes. My family was treated like dirt and very rudely. There was absolutely no compassion on the part of Keith and Brooke. The only shining lights in this place are Rick Points and Raymond Workman!
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September 2022 by miles modine
The lost the music list we spent 2 days on . Very disappointed. I was going to keep this part to my self but the grave digger Raymond was introduced to me by one of the staff and his response was yea I know the Modine family and turned his back on me and walked away. I have never done anything to this man. It was very rude and disrespectful and had it not been my fathers funeral I would have broken his nose.
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September 2022 by L F.
I have attended several funerals at Heritage. Recently my sister-in-law passed so I was in the room with family while the arraignments were being planned and finalized. The two employees that helped the family through this planning, conducting the service and burial were Steve and Rick, they were both top notch professional and compassionate throughout the whole process. They really helped the family through one of their hardest days. Thank you Steve, Rick and everyone else with Heritage.
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February 2022 by korbin sigler
I recommend Heritage Funeral Home 100%. They were so very thoughtful and considerant helping with the loss of my beloved sister. Thank you Keith Baker and everyone that made this heartbreaking experience as easy as possible. Diane Stone & Family.
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January 2022 by Carolyn Morris
Director was going to close the casket on my sister before us siblings could say our last goodbye. He was very rude.
