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December 2023 by Matt F.
Absolutely terrible service. My fiancé brought her car in to check the brakes. After dropping the car off they never called to tell her what was going on with the car. No estimate before doing work. Nothing. When she called they said the car was almost done even though she didn't ok any work. They told her she needed all 4 brakes, rotors and that a caliper was frozen. He estimated the cost at $989. When she questioned the prices the guy told her he didn't know how much things were and that the total was $989. She asked to speak with someone else and the next guy said the caliper wasn't frozen and that the cost was $646+ tax and that also she needed all 4 ball joints replaced as it was a safety hazard. Due to the terrible service I told her to hold off on the ball joints until we got a second opinion. I took her car to the co-op this morning and he confirmed that there is absolutely nothing wrong with the ball joints and, in fact, there are only 2 and not 4 like gateway said needed to be replaced. This place is filled with rip off artists and see only trying to charge you for repairs that they will not do. Scumbags.
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December 2023 by Andrew P.
Go somewhere else. I had a flat tire on my work truck. They replaced the tire. I asked them what was wrong with the tire and they said they didn't check it, just changed the tire. I got the oil changed a couple weeks later. Then my rear tires were low when carrying a heavy load, it was very dangerous and could have easily caused an accident. They checked it out and found that the valve caps were leaking. I asked them if they check the tire pressure during oil changes, they said yes but they don't record it. I said shouldn't they have found the low pressure when doing the oil change and was told "I don't know, I don't work back there." So I paid over $400 to get a new tire when I just had a leaking valve cap and I had a dangerous situation because they didn't check my tire pressure. Don't go here, you're paying a premium for terrible service.
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October 2023 by Kenny J.
Amazing - I would go out of my way to come back here... never thought I'd say that about a tire center. It was clean, well staffed, very friendly, spacious inside with snacks and a big puzzle while you wait. Quick turnaround and a stellar team they have here. I highly recommend checking them out if you need anything tire-related.
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October 2023 by B U.
I like everything about this business...it is clean, people are courteous and they have always repaired effectively. They are busy because they are good!
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September 2023 by Mike “Madmikeone1” Rutherford
I’ve used gateway in another town and service was great …..I stopped in the Columbia Tn gateway this morning to get a couple of wheels and tires mounted and balanced …..I was quoted $75 a piece ,granted they are 22s and I brought my own two new tires …….is $75 a piece to mount and balance an appropriate price ?
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August 2023 by Giovanni M.
they just have bad service they lie on stuff to get more money,took a week to change 2 tires and oil change is just a bad experience I recommend not bringing you car here
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July 2023 by Sam Marsh
Took my 2021 Tesla Model Y here for an alignment because they said they could properly align it. About a week after the alignment I noticed the steering wheel was crooked. Took it back a second time and they straightened the steering wheel. After several more weeks I noticed the tires becoming louder. Sounded like a lifted Jeep. Looked and the tires have severe feathering on the insides. Looked up factory alignment specs and Tesla states you MUST use ballast weights when aligning. They also allow your choice of 1-2 degrees of negative camber in the rear. This shop just set it high to -1.6 degrees without asking. Guy was adjusting by removing the frunk liner. Is that normal? I got here at 6;45am. It is now after 12pm. Still waiting ... $1600 Michelin All Season 4S tires ruined and they won't take responsibility. Factory tires lasted 35k without uneven wear. They attempted to adjust it again and now my steering wheel is crooked again. DO NOT take Teslas or BMWs or any high performance car here. You have been warned.
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July 2023 by Kevin Latta
The rarest of things exists here- HONEST, skilled and professional auto-maintenance and repair. My family would never go anywhere else- Shannon and the crew here are unmatched in the Universe, and have earned our business and trust. They have SAVED multiple generations of family members in emergencies on multiple occasions and you can trust your family to them as well.
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July 2023 by Rachel Keats
Outstandingly friendly and knowledgeable. A really well run business, they helped us out when we were in a pinch while on the road. Great people.
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July 2023 by Terry West
Been here since 7 AM it is now 11:02 AM come in for a brake check. Four hours later my car is still sitting in the parking lot. Good place to bring your car if you can drop it off and come back and pick it up.
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June 2023 by Ben C.
I have been doing business with Columbia Gateway since 1995 and have been very satisfied with how they conduct business. Today was the worst customer service I have encountered in over 20 years. The counter personnel today was dismissive, and couldn't care less about my concerns. They wanted to charge me $81 for a conventional oil change on a 2002 4 cylinder Saturn Vue. They said that the conventional 10W-40 oil was a special order, thats when my BS alarm went off. After talking to the site manager he took $11 off the bill, thank you. Shannon the regular counter man wasn't there today, who has always treated me great with very professional and good customer service. I recommend the current manger have Shannon train the Yahoo's at the counter today on how to provide good customer service or fire them and hire people that don't hate their job. A very disappointed customer today.
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April 2023 by Cindy Peebles
The service is above and beyond! We were traveling and encountered a accident being cleaned up which resulted in a flat tire. We were fortunate enough to make it to Gateway The manager was swamped and told us it would be about 2 hours before he could get to us. He told us to contact another tire repair and then proceeded to put air in our tire to get us to our next destination. So often today, people do not go out of their way for others. It’s rare to find people to care enough about others to refer business elsewhere. Thank you!
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April 2023 by Autumn Brooke
I had a tire that went flat and had called around and couldn’t get in anywhere and I was recommend Gateway. I dropped my car off and by the end of the day it was fixed. Definitely recommend Gateway! The staff were so nice and updated me through the evening.
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April 2023 by Les Stevenson
My car system alerted that a tire was at 14psi so I headed to Gateway. They were perfect in every way, courteous, efficient, professional, and reasonable in cost. They could not have been better
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April 2023 by Unity S.
4 hours for rotation and new tires was going to get alignment but would of taken maybe another hour.... Not going here ever again