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July 2024 by Rude Dudes Entertainment
They literally send you to voicemail and WILL NOT answer the phone. So you might as well travel across town and knock on the pharmacy window. It’s honestly a joke at this point. If my insurance wasn’t through CVS, I would take a poop right outside their automatic doors out front
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June 2024 by Braytonsky
The pharmacy manager treated me like a total moron. There was an issue with a manufacturers coupon and once I turned the corner to call the company, I heard the pharmacy manager saying bad things about me. Who ever the manager is an impatient and poorly tempered individual.
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April 2024 by Barba Fett
I would rather them negative if I could. The pharmacy manager was so rude to me and so uncaring and unhelpful, he had me in tears. Will never use them again. The lady at corporate was so nice and caring but could not help fix the problem. Had to go back to my doctor and have them send my meds to another pharmacy. Not worth the hassle or the treatment.
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April 2024 by Amy Still
Sarah the pharmacist is so wonderful at night !! I get several texts from cvs app and it can be confusing sometimes because I switched me my husband and my mom over to cvs!! Sarah makes everything to easy for us !! She is professional kind informative and never makes me feel stupid or uncomfortable I can’t say enough about her !!
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February 2024 by Lee Jernigan
Excellent customer service.
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February 2024 by Ashley Runions
I totally understand they get behind. They fill over 1,000 scripts a day. Everyone needs their medicine. You can go in and tell them that you were there or call in and they will expedite your prescription. I usually get to see ERIN and she is the best at being very patient and getting the prescriptions there I need to have filled in a timely manner.
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January 2024 by theresa johnson
If I could I would give MINUS FIVE STARS. I have never had any problems before,I always call late in the evening when I know it’s not busy. Usually Sara Jackson is there she is very professional,helpfull and pleasant. I called January 1 (New Year Eve) at 12:15 am,and let me tell you,the male with the thick accent is NOT doing any kind of job there!! Maybe he doesn’t understand English??? He immediately put me on hold ,until the call dropped,I called back ,no answer. I KNOW he is not busy. Hope he’s not being paid very much ,he sure is not earning it.
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December 2023 by Lisa hess
Gave 1 star because No Stars was not an option. SLOWEST DRIVE THRU LINE EVER..
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December 2023 by Dave Clark
Was in Williamson Medical center ER on Christmas day. Everything is closed in Franklin and the area so we drove down to this CVS which was open. Everyone was so friendly and warm. Being Christmas day, in pain, tired, and wanting to be home it was nice to be taken care of so quickly. Thanks to all who were there and were able to fill my prescriptions with compassion and empathy on a day I’m sure you didn’t want to be working. I couldn’t tell and you allowed me some comfort.
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December 2023 by Mary Curtin
They need an attitude check at this store. Pharmacy and clerks. Never get the help I need here
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December 2023 by Big B
I'd be embarrassed to say I worked here the absolute worst pharmacy get it together. Next time you don't have my meds ready in time and ask me to loop around I'm putting my car in park and waiting right there.
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December 2023 by Spu Moni
For those having trouble getting someone to answer the phone, try calling later at night (10 pm or so). They must not be as busy then because that’s the only time I could get an answer.This pharmacy seems to always run out of medication. I didn’t get my refill until 2 weeks after it was due. Not to mention, I had a hard time getting in touch with them to even transfer the prescription to begin with. ??♀️
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December 2023 by yoyo
first of all they gave me the wrong prescription.i have need having a really bad headache & went to the clinic, took the prescription to cvs.went back to the clinic next day bc i kept having bad headaches. showed the doctor all the medication & she saw that the medication she prescribed for the headaches was not on there & she showed me the copy of the what they sent. went to the cvs & they showed me the copy again & told me “they couldn’t read the writing, that it’s messy”well if they can’t read it. call the office or at least let the person know you can’t read it. so i can either go back over there or call. SIMPLE.instead of trying to guess what it is.i am not happy with this at all.
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November 2023 by Davis Barkdull
A great place to fill your prescriptions plus health and beauty, frozen foods, drinks, all available.
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November 2023 by Travis Stevens
Three cars in pharmacy drive thru? Expect to wait 20-30 minutes just to have them tell you to come back thirty minutes from now
Terrible
