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November 2023 by RAKESH CH
Great staff and quick service. I was impressed with Ronald Johnson. I am a door dasher and I had a issue with my car I went to him and he made the 1st available person to look at my car and resolve quickly so that I'm back on the road to work. Understood he is a good person with empathy and helping nature just wanted to thank him and it made my day and filled with lot of positivity for the entire day.
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November 2023 by William briggs
Quick Lane Collierville has been my go to for years with all of my F150s and service has always been great. However, my last visit was terrible. I went for a routine service called the "works" and was told that they could not rotate my tires. When I asked why, I was told because they were not the stock tires and wheels for the truck. Mind you, I have been putting Mickey Thompson tires on my trucks for many years and the wheels were just darker standard size wheels. When inquiring further, I was only told this is policy. I asked more questions and told the gentleman I needed to know where to direct my complaint and if this was company policy or just Landers Collierville. He told me it was only their policy but he would make an exception this time. I informed him I have been using this Quicklane for 15 years and never had this problem. He just stated it's a new policy.Don't waste your time at this business. Autonation Ford at Wolfchasehas been absolutely outstanding since I started using their services and they don't have made up policies.Services: Tires
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June 2023 by Billy Black
Good service Highly recommend
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June 2023 by John Lytton
no appointment when I went in , place was very busy , staff was friendly, could use a few more seats in waiting area but space is small , most people were dropping off vehicle and where coming back later ,overall very satisfied with service I got today. Will go back .
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December 2022 by Lisa Hoelmer
Very disappointed!We have used Landers Ford Quick Service for years. Recently, the quality of service has declined. On our last visit in September for an oil change we requested that the rear passenger tire be patched due to a slow leak. We were told that the tire could not be patched and needed to be replaced. Given that they did not have the correct tire stocked they said one would be ordered and we would hear in a few days. WE NEVER HEARD BACK FROM THEM. When we called- the tire had never been ordered. We ended up having the tire replaced at another service center.On our visit yesterday, we waited for several hours for a 10,000 mile oil change and service. The car was in service for less than 20 minutes once it was pulled in. THE OIL CAP WAS LEFT OFF AND OIL SPRAYED ALL OVER THE ENGINE and the tires were not rotated, per the 10,000 service. And due to a staff luncheon, no one was available to answer questions about the service.Service: Oil change
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December 2022 by Lisa H.
Very disappointed! We have used Landers Ford Quick Service for years. Recently, the quality of service has declined. On our last visit in September for an oil change we requested that the rear passenger tire be patched due to a slow leak. We were told that the tire could not be patched and needed to be replaced. Given that they did not have the correct tire stocked they said one would be ordered and we would hear in a few days. WE NEVER HEARD BACK FROM THEM. When we called- the tire had never been ordered. We ended up having the tire replaced at another service center. On our visit yesterday, we waited for several hours for a 10,000 mile oil change and service. The car was in service for less than 20 minutes once it was pulled in. THE OIL CAP WAS LEFT OFF AND OIL SPRAYED ALL OVER THE ENGINE and the tires were not rotated, per the 10,000 service. And due to a staff luncheon, no one was available to answer questions about the service.
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December 2022 by Marcus MaxwellRoss
Service department has great customer service.????STANDSTRONG!!!
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May 2022 by James Binion
Service and staff are great! Wait time of 2 to 3 hours for oil change and tire rotation service is frustrating. Rating would be 5 star if not fir that.
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May 2022 by Raquiles del C. Millan P.
Good place to do services in your Ford. You don't need appointment to chance oil and filter. On the other hand, you can work over you tires as well.
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March 2022 by Dez
I went in on Saturday 3/12/22 to get my oil changed, tires rotated etc. The lug nuts on the front passenger side were not tightened up. Two of them were not put back on or they came off because of how loose they were. The problem was noticed the next morning when it felt like the tire was wobbling. Luckily I only live about 2 miles from Landers if I had to get on the expressway someone could have been killed! I paid $136 for this service and had to go buy a pack of lug nuts from autozone.Services: Tires
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March 2022 by Kat S.
Jerhemy Oliver (Service Advisor) was very informative and professional when I brought my truck in! He called me several times, notifying me of what my truck needed and when it was ready for pickup.
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January 2022 by J Tyler
Servicing my car. This is the worse LANDERS IN BUSINESS! I wouldn't recommend this to my dog if he had a car. Sorry to say. Landers Collierville never been like this. Services in past always great. Lately is horrible. Poor Management and team members. Get the work to get back like you use to. Suggestion to future customer do not drop your car off for services. They will keep it for weeks and still not work on and will not follow up with you on the status. No communication at all. Please have a bad up for work. You will lose your job waiting on Landers Collierville to fix your car. Sad to say.Service: Auto engine diagnostic
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October 2021 by Mark J.
Landers Ford - Service Center has been extremely disappointing. Unfortunately, I drive a lot of Ford vehicles and when I need service this is the closest dealership. Seeing as how it's nice and new'ish and in Collierville... my expectations were high but to be honest you can barely even get an oil change at this place. My vehicles have been held hostage here more times than I care to admit because you drop them off for service and days later you haven't gotten them back. The oil changes aren't that bad but their "Quick Lane" is not quick. Expect several hours for just an oil change.
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July 2021 by Awesome Coder
Excellent service. The guys did an great job changing my oil and filters.
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June 2021 by Floyd Fields
Very good experience. ...speedy if early.
