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January 2024 by angie Leake
The store was super clean!!! Very nice customer service!I! I will definitely continue to shop their.
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January 2024 by Jack Wilson
Very friendly and informative staff!
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December 2023 by Caysi Kirby
Nice and helpful
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December 2023 by Shannon Armstrong
They were having a discount sale when I went and I got some cool Halloween things for my pet for next year.
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December 2023 by Nurey
Antonio is phenomenal. I called ahead to ask about carriers, he spent 30 minutes trying to find something for me and to make sure it would work in the airplane. Extremely professional, friendly and treats you like family. We came in that day with my fam and he gave us a black friday discount and made sure we walked out satisfied. Hope you get treated the way you treat people bro. I was literally so sad amazon would take more days to deliver a carrier so petco was my last hope before I flew without my pet. Thank you man, it was huge for us.
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September 2023 by Stephen Blake
Ordered online for store pick up and had dog bed in less than an hour. Friendly staff also.
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September 2023 by Brandi Hannon
I've only been in Collierville less than two years. I have been driving across town to get my Yorkie, Goonie groomed. I wish I had known about Petco Collierville the whole time!Today was my first time in the store. I really loved how my interaction with the employees went. I got names, but I don't know who was who. These people love animals!! As a pet owner, this is all you dream of!I get my little man settled in to his appointment, and they REALLY listened to what I was saying about particulars.I picked my little booboo up when they called and I was met with another cool employee!Goonie had the best haircut that he has ever had. Beyond that, he was so very calm. He always feels handsome after his grooming, but he has never been so Zen.I can't sing enough praises for Goonies and my experience!! Stellar job Petco!! Thank you to Erin, Hannah and Sabrina, for sure!Thanks so much for the great experience!!He's camera shy, so this is all I could get!
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August 2023 by Helen D.
This store is lousy. The shelves and aisles are a mess, with products on the floor, and, God forbid you should interrupt the staff who are stood around chatting, when they could be helping customers and tidying the aisles. I asked where I could find a training collar and leash and one woman pointed in the general direction of dog stuff, before turning her back on me, and continuing her non-work-related conversation. Bloody useless! Petco? This lot couldn't run a monkeys' tea party, much less a pet store.
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August 2023 by Yolanda Dutton
I am so pleased with the grooming service at PETCO Collierville. Micah does an excellent job of grooming my . Everyone is so kind and attentive.
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July 2023 by John B.
On 7/3/23 we took our Great Pyrenees to Petco 1670 in Collierville, TN, for grooming. He was scheduled for a bath with the Essentials Plus package (full coat brushing, nail trim, and teeth brushing). We did not order a haircut. He had recently been brushed out there were no matted clumps we knew of. We dropped him off for his 12:00pm appointment and was told it would take 2-3 hours to complete it. We were told that they would call when he was ready. More than two hours later, we receive a call from the groomer who states that our dog has matted patches of fur and needs those areas trimmed (not shaved). We agreed to this. By 6:00pm, Petco had yet to call. We called the store grooming line multiple times but nobody ever answered. Finally around 6:00pm, Petco called saying he was ready for pickup. We were told we had to pay before they would bring him out for us to see him. We felt this was deceptive since we have never been asked this before but did anyways to expedite the pickup. We added a $30 tip when the clerk asked for one. This brought our total to nearly $150 with tax, at least $50 more than expected. When we arrived at the store, we were shocked to see our Great Pyrenees had been shaved completely bald from neck to tail. A Great Pyrenees has a double layer coat that helps them radiate heat off them similar to a heat sink. Their coat protects their skin from the sun. These dogs can never be shaved bald. Having been shaved bald, our dog now has zero protection from the heat and sun in the Tennessee summer. Additionally, he was returned to us with numerous raw spots on his skin that appear to be cuts and scrapes from the fur clippers. By shaving his entire body bald, they have put my dog in grave danger. He now cannot go outside in the daylight due to risk of heat stroke and sunburn. He is at risk for infection from the raw spots. They have also put him at risk for not having a full coat this winter. He is in pain and has been traumatized.
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May 2023 by Deiante Moore
Always hate coming here…there’s never anyone to check you out. You have to go and find someone. Only reason I come here is because it’s the closest place to my house. I found 2 employees that were working just sitting in the office talking and no one watching the register. You could honestly walk in and steal whatever you want to honestly.
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May 2023 by Austin McCain
The young woman with glasses knows her stuff about animals her names sabrina and she's a godsend! She gave me everything I needed to know to get our pets home happy and healthy!
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April 2023 by Giang Chau Tran
I took my Bichon here to get groomed yesterday and it was not a pleasant experience. It was long after i dropped her off and still didn't get a call back from them or anything. We ended up driving there to check to see if they were done with her. When i got there i politely asked if they were done with my baby, the employee had an attitude with me and make it seem like it's my fault that i was late picking her up even though we were so excited and couldn't wait to pick our baby up; i could even wait at the store if they wanted me to. She asked if i didn't get a call or anything because all the groomers had LEFT. At this moment i started to feel like crying knowing my baby was left back there in the kennel for a while now.When she went back there to grab her, i can hear my bichon barking out of fear. It took her a minute to bring her out, i almost wanted to go back there to get her myself. When she finally came out with my dog, she immediately gave me attitude and was so rude asking me if the dog has been in a kennel before because she wasn't trying to get her hand bitten up. She was only a puppy and she was barking out of fear, and the fact that they kept her back there for so long! The employee didn't even seem to know how to handle puppies and i understand because i don't think she was a groomer. The whole experience was so upsetting and i was trying so hard not to cry in the store.
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April 2023 by Jada
The staff is very welcoming and informative. They didn't allow me to buy rats because they have been getting bad shipments (having problems with cannibalism and internal birth defects such as upside down organs). They informed me of ratteries in the area that would be better, and other petcos/petsmarts to avoid. A big thank you to such caring staff.
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April 2023 by LaShae Williams
Great friendly people. They have everything for your pet
