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February 2024 by Felipe Zuniga
My wife and I dropped her car off at 3pm and was told that we would get a call when it was done. They close at 7pm so, by 6:30pm we go up there since we didn't hear back from them. They were closed. We got a phone call the next morning to tell us there's a mix up with the tires we ordered and that they were the wrong size. We take fault with the wrong size but, it's the lack of communication. The owner didn't know that his assistant didn't call us or that they closed early. We decided that they could just put the old tires back on since they didn't have the brand we wanted. We go to pick the car up and the hood is left open and the valve stem caps are missing. We leave and realize that the car is shaking badly. They took the weights off and just slapped the tires back on so now we can't drive the car over 35 because of the tires being unbalanced. The owner seems like a nice person that just has bad employees.
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February 2024 by joey smith
got great and fast service. highly recommended
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February 2024 by morgan perritt
The service was great, and staff was very friendly. They got me in and out in a timely manner as well. Would definitely use them again!
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January 2024 by aneesh B
This is the worst place with bunch of non experienced technicians , I have a 2011 bmw x5 I wanted to do a wheel alignment .i booked for next day morning and They took the vehicle and told me I can get it by evening , when I go to collect it by evening they said this can only do in dealership , this is a basic bmw and dosent have any fancy suspension , they could have told me if they can’t do the job in the first place or they could have told me when they figured they don’t have the tools , they just waited till I come in the evening that left me with out my vehicle one day and lost my time . So next to this place there is a fire stone . They took the car a did the job well . When this happened I remembered I took my Mercedes here last year, the vehicle was not running properly they took the vehicle in and evening told me this vehicle engine is gone nothing can be done I thought they are correct and I sold my Mercedes for just 1000 dollars. Now when I experienced my wheel alignment issue I got a doubt and went to check with the person who bought my Mercedes, then I realized it was a simple fix and they are happily using it . I went there because I have good experience with pep boys when I was in Colorado, I thought all will be same standard. I learned my lesson . I hope this will help some one to save money and time .
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December 2023 by velosia
If you're looking for a mechanic shop that provides fast, great, and honest service, look no further than PepBoys. I recently took my car in for a routine oil change and tire rotation, and I was blown away by the level of service I received.From the moment I walked in the door, Alan, the manager was quick to take my information and get my car in for service. I was even able to wait in their comfortable clean waiting area, which included drinks and snacks.The service itself was incredibly fast. I was in and out in less than an hour, and my car was running smoothly. Alan even took the time to explain the work that was done and answer any questions I had.Thank you PepBoys.
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November 2023 by Linda Prince
This was my husband and I first time visiting this location on Oct. 17, 2023, because we thought our SUV needed brakes, but after a free inspection and conversation it turned out we didn't need brakes, but instead had our cabin filter replaced in a hurry. The part arrived very fast. "Robert" was hilarious with his stories after delivering such good news. Even though they are in business to make money, they were honest men when telling us about what we needed for our ride and for that we were greatly appreciative. Techs like them are hard to find. We also loved the pricing for the cabin filter replacement other estimates were a lot higher.Thanks again guys.
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November 2023 by Kelsey James
Brandon and Robert were great with helping me choose 4 new tires for my Lexus SUV.They also recommended other needed services during my appointment. They educated me about my car and the best way to maintain it. I will be referring several of my friends and family to Pep Boys to visit them.
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November 2023 by LOD
First experience with the Collierville store.Couple things1) Received a quote to fix upper and lower control arms, agreed to the price. Later in the day, I received a call back, say they “forgot” to add the parts on the quote and now its $800 more. Claiming that I was getting the parts at cost now since it was inadvertently left off. I agreed to move forward with the service and was told it would be done the next day. Its now going on day 4. Last night I was called and told that they ordered the wrong part for the driver side and I would need to wait until today for them to get the part. Received a call and it’s going to be another day. Zero accountability and I get “sorry”. I have no recourse or ability to get my truck and take it to another shop. I also bought tires, so for a total of nearly $3500 to fix and get tires Im getting sub standard service, unacceptable accountability and an overall lack of customer care. Calling and saying “sorry” isn’t enough.**Update** after sending the requested info to Pepsocial as requested, no follow up and the work is still not finished, Day 5
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November 2023 by Jeff E.
First experience with the Collierville store. Couple things 1) Received a quote to fix upper and lower control arms, agreed to the price. Later in the day, I received a call back, say they "forgot" to add the parts on the quote and now its $800 more. Claiming that I was getting the parts at cost now since it was inadvertently left off. I agreed to move forward with the service and was told it would be done the next day. Its now going on day 4. Last night I was called and told that they ordered the wrong part for the driver side and I would need to wait until today for them to get the part. Received a call and it's going to be another day. Zero accountability and I get "sorry". I have no recourse or ability to get my truck and take it to another shop. I also bought tires, so for a total of nearly $3500 to fix and get tires Im getting sub standard service, unacceptable accountability and an overall lack of customer care. Calling and saying "sorry" isn't enough.
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October 2023 by Amer Bassyouni
I recently had an outstanding experience at Pep Boys! Alan was friendly, knowledgeable, and went above and beyond to assist me with my tire purchase.The service was not only prompt but also thorough. Alan took the time providing me with the options and recommendations. I I'll definitely be returning for any future car maintenance needs.
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September 2023 by Susan Graham
Highly recommend! Alan and his team were on time, had me in and out in less than an hour and half. Super customer service and they were so great explaining what had been repaired. I’ll be back!
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September 2023 by DAF & company
Fast, Super Honest, No gimmicks or up selling tells you what it is and the rest is your choice… very rarely you go somewhere and feel completely comfortable. Alan was Great with me Thanks!
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September 2023 by Niki D
Worst experience today at this Pep Boys auto center. My husband booked an appointment for this morning to diagnose our car AC issue, when he dropped off his car, he was told it would take several hours to check the issue, when my husband called in the afternoon to check if the diagnosis was done, Alan said not yet and the technician would check in sometime. Finally my husband went to the shop to check the status as it was almost closing time, Alan said they didn't even start checking! Really, 7 hours nothing done? What is the use of booking an appointment? They should have told in the morning they don't have enough technicians. Day and taxi money wasted for no reason!
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September 2023 by Melina Alsup
I am so glad I took my car to get serviced at Pep Boys in Collierville. The store manager Alan took the time to listen, inspect the issue, setup a realistic plan, and assisted in resolving the issue I was having with my vehicle. The the Pep Boys team in Collierville exceeded my expectations. I highly recommend this place!
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August 2023 by Malcolm R.
Terrible job at diagnosing issues with my vehicle. Misdiagnosed my vehicle two separate times after they stated it was fixed. Only gave me a partial refund, and after posting a BBB complaint and attorney general complaint still have not came to a resolution. Would never take a vehicle here. Inexperienced technicians and corporate was unhelpful.