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September 2023 by Jon Pack
Needed Saturday service for my son who was in town from college for the weekend. Gateway is not a place we typically use for no other reason other than it’s a little out of the way for me. I showed up at 7:30 and Travis helped me. He was great. He kept me updated on the progress and explained everything perfect. Had a problem they didn’t have time to address and told me what we needed to do until we could get it back in on his next visit home. A very good experience and i highly recommend Travis if you take your vehicle in.
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August 2023 by Denise Hogarth
I was treated extremely well as I have always been there and I will continue to give them my business
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May 2023 by Bailey H
Do yourself a favor, go to Discount Tire. They clearly have a better vetting process for their employees and also patch tires for free. I had a bolt in my tire that made some noise, but was not leaking air. Discount Tire turned me away because they said it was too big to patch. Onsite - less than 20 minutes. I go to Gateway for a second opinion. The gentleman at the counter takes awhile to acknowledge me. No one else inside, and not on the phone. Confidently, takes my keys- quotes me around $28 and change for the patch without looking at it and leaves me to wait. My car was immediately taken inside and the tire off. Over an hour later, the gentleman comes to tell me that the tire cannot be patched- They ripped the bolt out- So now the tire is not suitable to drive on. They also don’t have a replacement tire for me to purchase. The manager all but called me a liar when I said it wasn’t leaking air beforehand. He tried to say that the bolt had to be removed before they could determine whether or not they could fix it and started explaining to me how tires are unrepairable if it’s in the sidewall. I attached the picture to reference the fact that the nail was nowhere near the sidewall. Ridiculous wait time, no customer service, inexperienced employees, and a manager, who clearly does not think highly of women. Thanks for putting me on a donut so I can take my business elsewhere.
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May 2023 by Steve Harless
I have been dealing with Gateway for 30 years. This location is excellent. Go see them for tires, brakes, etc.
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April 2023 by Fred Flynn
I got my headlights replaced... and they did an absolutely wonderful job, without having to remove my bumper like the dealership was going to do and over charge me!Hats off to you all for the honest work and service.
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March 2023 by Zach Wood
Just came up here to replace my driver-side, rear tire, which I explicitly told them to do. After I picked it up and paid, I realized they changed the wrong tire. Their excuse was the tire they replaced had a plug near the side wall, I disagree and think it was fine (I drove on it for a year). That doesn't matter, they chose to go against what I asked for and did what they wanted without notifying me. Now, I still have to get my other tire replaced but it will not be here. Between poor service at other locations and this I am cleaning my hands and walking away.... albeit mad but I won't make this mistake again.
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February 2023 by Sharon Dunseath
Do not buy your tires at Gateway if you want to get them rotated and/ balanced later. Their customer service is terrible because they do not have the mechanics to do the work. They’re always signs on the door by 11am that say no more no oil changes today and no more tire service. The signs also say long waits
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February 2023 by Joseph Doliana
Dave went above and beyond to ensure that our vehicle and we were well taken care of. Great place!
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January 2023 by Diane Miller
Wouldn't take my vehicle anywhere else! The techs are so knowledgeable. They NEVER try to say you need "extra" work that's not warranted... they tell you up straight. That's the only way to do business!!
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December 2022 by Ryan Barney
They fixed my tire on my truck for free. I went back a few months later and purchased new tires for my wife's car. Great customer service.
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November 2022 by Becca Tankersley
Brought my car to check out some issues that had popped up. Travis was incredibly helpful and kind through the entire process of finding and getting the problem fixed. I know the basics of car maintenance, but everything past that he explained in detail and helped me understand what was needing to be fixed and why!
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November 2022 by Bernice S
We were in town from Kansas, and had a tire separate. It was black Friday and they were very busy and short staffed, but they were also very friendly and helpful. Got me in and out in a reasonable time. The facilities were clean and nice. They got me back on the road, so we could make it home safely. Thank you for your help!
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November 2022 by Rebecca Tankersley
Brought my car to check out some issues that had popped up. Travis was incredibly helpful and kind through the entire process of finding and getting the problem fixed. I know the basics of car maintenance, but everything past that he explained in detail and helped me understand what was needing to be fixed and why!
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September 2022 by Brett Hirsch
What a joke of a business. They open at 7:30 yet I was told that their workers won’t show up until sometime after eight. What??? They told me it would be about an hour for a tire rotation. 2 1/2 hours later I finally was able to leave that dump of a business. Would not recommend. Any other place on the planet would be better and faster than Gateway tire. The people were very nice and polite but not nice and polite enough to ever make me want to go back to that place.
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September 2022 by Todd D
Did quality work on my car. You should expect the 'sales pitch' pushing extra work that may or may not be needed. I'll come back, but leery of the office sales pitch pushing more work.
