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January 2023 by HsiaoCheng W.
Standard Home Depot. They need to check the aisles more because water hazards abound.
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December 2022 by Darlene Z.
Do not purchase appliances through Home Depot. They use 3rd party vendors to deliver and install. We waited all day! and this was the 3rd attempt. Totally unacceptable. The "manager" told me they work up to 8pm. False!!! Had the exact problem last December waiting on a dishwasher. Hopefully optimistic me decided to give them another try only to be disappointed again. Oh and they had the nerve to charge my credit card!
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November 2022 by Gus M.
At time of purchase of major appliance, we opted for Home Depot's installation and paid the extra cost for this. We were promised by the sales clerk that it would be delivered and INSTALLED on 11/30. Well, that was only partly correct. At time of delivery, the driver of the delivery vehicle looked at where the dishwasher was to be installed and then said, nope... we can't do it. He is not a plumber and since we have a copper pipe he is unable to. That is the first issue; the sales clerk should have asked for this information which would have allowed HD to prepare. I then called our Local HD store and spoke with Keith (apparently the acting manager since the store manager had left for the day). Keith informed me that we would be placed on a 24-48 hours wait list with the plumber and hope that the plumber would call us within this time frame. I requested to speak with the store Manager (Christine, I believe) and was told she would be out for the next couple days due to some training and was unable to call me. By the way, this seems to always be the excuse they give when asked to speak to the manager. Apparently, the store manager is also unable to return calls if she is not physically in the store. (I find that strange. ) As of today, I am still not sure when my dishwasher will be installed. In addition to all of this, I rearranged by work schedule to be home on Nov. 30 only to be disappointed by not have the installed completed.
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November 2021 by Steve Kovacevich
poor service. stir is junky stuff all in aislesi recommend all my construction associates and friends go to Lowes
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September 2021 by Monique
I always find super cute houseplants at really great prices here.
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June 2021 by Juriece Edinburgh
Great got what I wanted
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October 2020 by Nikki T.
In and out. Quick and easy. Clean and organized. Employees friendly and professional. Military discount without any BS
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June 2020 by Sheila Rutherford Barker
Received bad information about delivery several times and bad customer service. Refused to deliver and wouldn’t even help load materials
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June 2020 by Kenya N. Clay
Horrible customer service. I won’t pull the race card but I will be descriptive regarding my experience. I needed a few keys made, grant it no one actually stands at the key machine so most likely a hardware rep has to be paged. I get it. I enter into the store at roughly 5:07pm looked for a representative to assist me in hardware. Stood by the key machine, waited some more. Those were my choices. Finally I approach a white rep- will you pave someone to the key machine. Yes, she nodded while she did not even give eye contact to even know who to point the rep to. I waited, no one arrived. I then approach a second associate who paged yet again- I waited. No one arrived. I then approach the customer service desk, asked for a manager- white guy- why what’s going on? Excuse me? I thought. I waited for the manager- no one ever came- it wasn’t until a black guy saw me standing there idle and furious at this point and asked- did anyone help you? No, I replied. He then asked a rep personally and he finally helped- it is now 5:50- I’m still in Home Depot waiting for the keys to be returned. Manager never showed- even after me asking AGAIN JUST express my frustrations- never showed. I’m now an ex employee and ex customer. Kudos to Sedrick the nice guy who made it happen!
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June 2020 by Kenya N. Jackson
Horrible customer service. I won’t pull the race card but I will be descriptive regarding my experience. I needed a few keys made, grant it no one actually stands at the key machine so most likely a hardware rep has to be paged. I get it. I enter into the store at roughly 5:07pm looked for a representative to assist me in hardware. Stood by the key machine, waited some more. Those were my choices. Finally I approach a white rep- will you pave someone to the key machine. Yes,
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April 2020 by Amy Farley Allen
Had to speak with a manager today because the ladies at CS didn’t want to give me store credit to a $200 item I paid cash for and lost the receipt but I just wanted store credit but they still wouldn’t do it. Another lady called up the manager for me(J.J) and in less then 5 mins he had my store credit already issued to me no questions asked. Thank you JJ!
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January 2020 by Jeff Tawater
They illegally refused access to a child and his service dog. The dog barked, a customer ran and got a manager and the manager made them leave. The federal Americans With Disabilities Act states that a service dog can only be made to leave if it is 1) out of control and the handler does not take effective action to control it or 2) the dog is not housebroken. The ADA does not prohibit service dogs from barking, and in fact many service dogs bark as part of their jobs. A service dog can't be removed just because a customer is afraid of dogs or is bothered by the dog's actions as it does its job. This incident is being reported to the US Department of Justice.
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September 2019 by Jeremy E.
So why five stars? Well...because I'm going to compare them to other Home Depot locations around town. This location, Collierville, is spot on. Spot on with having product in stock. Spot with cleanliness. Spot on with organization. Spot on with the employees giving a flip about the customers. From standard fare customers to contractors. I can't say how much I like this location. I drive out of my way to come here rather than even darken the door of the location in Wolfchase/Bartlett. Kudos to management in having a staff that seems to want to come to work!
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September 2019 by Ken McIntyre
I purchased a $150 gift card for my father in Dec 2018 for Christmas. When he went to use it he was told the card had a zero balance. The girl at the Syracuse, NY Home Depot said she could dispose the card for him. My dad (he’s in his 70’s) unfortunately agreed to this. So I bought my dad another gift card which he used without issue, & notified the local Collierville Home Depot what happened. What we found out at the customer service desk (about the first card) was that some
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May 2019 by Barrett O.
I'm doing this update but stand by everything I said in my earlier one. Gotta be honest here, which isn't a necessary qualifier because I am always very honest with my reviews, but the only thing holding me back from 5 stars before was a personnel issue. Let me be clear, it was so much the individuals as it was the lack of staffing, just not enough people on the floor & in the departments, and there were some minor attitude issues but not anymore. In Collierville, like in many areas, there's a Home Depot and Lowe's located close together and I've tried then both. I totally prefer Home Depot for a lot of reasons and that's true for this location as well as the same scenario in my other favorite HD in Foley, AL where they're actually across the street from one another. This store has been the source for my complete kitchen renovation as well as the total renovation of both of my bathrooms. I've bought lots of lawn and landscaping materials and tools, lighting, flooring and more over the years since they first opened. Overall they are one of the best stocked locations of the dozen plus Home Depots that I've shopped. HERE IS A STORY THAT SAYS 5 STARS: Last week I sat down with Jeff in flooring department, you know where that desk is where you can sit and have a consultation, because I need hardwood & carpet for a couple rooms. Jeff was very professional, knowledgeable and personable, in fact we discovered that his wife & my wife know each other because they work the overnight shift at St. Jude & even did Yoga classes together at the Y. So Jeff gives us several samples, makes sure we make the best choices to get a deep discount on the wood flooring AND get free installation on the carpeting. He scheduled measuring at our home on the following Monday. We got a call from HD central the next day who went over everything from top to bottom and had all the information & choices that we had made in the store & was ready to take my order. However the lady informed me that she could not apply our 15% military discount, which is registered to our accounts, on her system software & said that she would send everything to our local store. First thing the next morning I got a call from Jeff who indeed went through everything again & verified the materials, labor, discounts, etc. & placed the order over the phone. Note: there was a 6 mos./no interest deal that had expired 2 days before but he arranged to make sure our order was made eligible and now we are waiting for the installers to show up on Monday. This is the kind of expertise, professionalism, attention to detail and customer that makes Home Depot my first choice every time. I don't need to wait for the job completion for this review because, as I said, I've had several major projects done on several different dates & every one has gone very smoothly, from start to finish, so expect nothing less now. I was going to update my review because of everything that I wrote above but I was prompted to do it today because of Gavin. He's a young man who asked if he could help me today when I was trying to decide on a hand truck. I really like this foldable Milwaukee model but the price seemed too low. The tag above it said $29 & the description matched but there were others nearby that weren't nearly as nice for more. He scanned the one I wanted and it came up $59, hmmm. He said "this is marked $29 so we will honor the price if you want to buy it". He then offered to walk all the way across the store to the register with me to make sure that it would be handled correctly. That's exactly what happened, and since this very young man had already thanked me for my service he also made sure that I received my 15% military discount, a really good deal. I'm going to send a note to the local manager and to Home Depot corporate commending Gavin because he he's a