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October 2023 by Isaac S.
Hi Price, I reached out 2+ weeks ago to the link provided and have not heard anything back.I scheduled another appt with the Cordova location because I noticed excessive road noise and vibrations after the last service. Turns out the wheels still weren't right as informed by CJ. The tire wear was uneven and mixed up. So basically even after 3 attempts the Collierville guys still couldn't get it right. Disappointed and dissatisfied with the service and lack of communication even though you asked me to reach out.
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September 2023 by Kevin McGill
Typically great service but took my expedition in yesterday for rotation and balance. Saw the guys were putting directional tires on backwards and had to tell the guys myself. Drove 2 miles home. Got in it today on the interstate and it's shaking so bad it's hard to drive. Called to have it corrected and told them I was 5 min away and they said come on it l, we will put you in first and have it done in 20 min. Drove around the corner and walked in and the guy told me it would take over an hour to do the rework. I explained I called and had an appointment I was trying to make and they had literally just told me it would only take 20 min.He refused to ask who told me that and said come back when you can give me atleast an hour.How did their commitment to fix my truck change in 5 min....Very poor service today and the indifference to my truck being undriveable was not expected....
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September 2023 by Isaac Szeto
Took my car in for a routine tire rotation and balance on Wednesday 9/13. The shop wasn't really busy at all. I saw some of the technicians standing around in the garage.Clayton (sales associate) took my car in - nice guy so nothing personal. I had issues in the past with other Discount Tire shops causing cosmetic damage to my wheels so I deliberately went all the way to Collierville from Cordova to get service because of their high reviews. I told Clayton this and to have the guys be careful.Upon giving my keys to one of the technicians, Clayton told him to be careful. Not sure what happend after that because not only were my wheels further nicked up, but the wheel rotation was incorrectly done and it took, not ONE, or TWO, but THREE tries to finally get them rotated properly. Apparently the tech who was initially handling my car went off somewhere halfway and told a few new guys to work on my car. This resulted in loosing track of the wheels being rotated.I noticed certain wheels didn't move because I had some minor, but noticeable curb damage on my rims that were still in the same position. Had them redo it again, and actually left the lot before noticing now the Front-Left wheel was only moved to the Front-Right!At that point, I was obviously upset so when I pulled in again Clayton asked what the issue was now and then said, "so how do you want these done?" Obviously, the right way!I ended up having to borrow a piece of chalk from the mechanics and try to figure out the correct wheel positions on my own tires before having the job was done "right".I've been a customer with Discount Tire for over 10 years. The last few visits at various locations were just OK, but this last one were absolutely horrible. It's sad to see how bad their service has gotten.TLDR: Took 3 tries to get a basic tire rotation and balance right. Wheel finished chipped and nicked. Shop wasn't even busy to be in a rush, so I lack the confidence of the technicians' training/ability/care at this location to do the job right.
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September 2023 by Phillip Braden
I recently had a tire replaced at this store. I re-visited since I purchased tires there in the past. I left my car overnight since tire would not be in until the next day. After receiving a call to say tire had arrived, I went expecting to pay and car to be ready. Upon arriving, I found my car in same spot in lot which meant it had been left there overnight. This was after attendant assured me the car would be locked up in a safe space. So when I received the call saying my tire was at the store, however the person had no idea that my car was already on-site. I asked to speak to manager to voice my displeasure but I was told that manager was in office and I could not speak with him. The person did not even ask me to wait until manager would be available. To that end, I guess I should expect the customer service NOT to be of same quality as the equipment being purchased.
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September 2023 by Amanda Mathis
I had a nail in my tire, and they helped me get in and out the door within 30min. Hassle free experience from scheduling the appt to leaving the parking lot.
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August 2023 by Destiny Henry
Very happy with the customer service here. I was in and out and the price was reasonable. Zach welcomed me in as soon as I walked in and was polite and professional.
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August 2023 by Darin Jensen
Excellent experience and service. Zach took great care of us and highly recommend this location, thanks.
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August 2023 by Marie Watkins
Best experience I’ve ever had! I went in here very upset with my two rear tires being in terrible shape, I just took my car to the dealership two weeks ago and they didn’t tell me my tires were bad. The guys here are wonderful and told me for my and my children’s safety they need to replace both! They are affordable and fast and extremely kind! I will be back for two more soon!
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August 2023 by bridget turner
The service was quick and efficient. Staff was knowledgeable and courteous. Provided me a great explanation of my issue. Very free with their air in the building on an excessively HOT day!
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July 2023 by Scott Pearson
Great Service! Did not charge to repair tire that had a nail and a slow leak. Will go here from now on for tires and related services.
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July 2023 by Nicole Duffey
Had an appt. To have Tire rotated. They got in my in at appt time, were efficient and did exactly what was asked! Very Professional & Efficient here! I SO appreciate that! ?
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July 2023 by Michael Tucker
I had never been a customer and always used a competitor. I went in to Discount tires a little skeptical. I was pleasantly surprised. I purchased a set of Michelin tires. Everything was completed in an hour or less. I recently went back and had my tires rotated without charge. The next time I need tires I will go back to Discount Tires
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July 2023 by jro w
I love this team! The performed perfect work when my car was not working and went beyond!!!
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June 2023 by Jason Smith
Always friendly, efficient, and on top of that have great prices on tires. Definitely recommend!
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June 2023 by Rika How
Zac is awesome! He's willing to go above and beyond to make sure you're satisfied with the tires you're about to purchase. He's highly-qualified, very knowledgeable, and great attitude.