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September 2023 by B W.
I am the owner of a RAM 1500, bought at this dealership. Last Sunday, one cylinder out of 8 started misfiring. I called the service department on Monday the 18th and was told to bring it in today (Thursday) at 8 pm. When I asked how long it would take I was told it would be "about two hours before we can look at it." That seemed sort of lousy for an APPOINTMENT for service, but I forgive a lot these days. Today when I brought the vehicle in, I was told I had to leave it for two to three WEEKS before they could look at it. I reminded him I had an appointment that I'd already waited three days for. He never looked at the computer, asked my name OR apologized. He said even though I was told three days ago to be there at 8 am today, I'd still need to leave it for 2 to 3 weeks. I told him I'd never been told *that* s**t when I called and if I was going to have to leave it for 2-3 weeks, why the 3 day delay? He then told me the service manager "quit yesterday" (not MY problem - AT ALL) and my reply was, "Yeah. Well, I guess I need to QUIT RAM." As I walked out, I heard him say, "Okay."Collierville CDJR, what sort of twisted notion of customer service is THAT? Thanks to you folks, I'm wondering whether or not I made a gigantic mistake buying a RAM - and at the same time wondering how I ever placed my trust in a dealership who allows this to take place. (Oh, and nice red herring attempt at deflecting my attention because the service manager - who doesn't work on one single thing themselves - was longer employed there) So, in case this hasn't sunken in yet, I'm without a running vehicle for AT LEAST "two to three weeks" because of whatever ineptitude is going on here. I've bought lots of vehicles over the years - four of them Chrysler products - and I'm wondering if this will be my last.
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September 2023 by Corey F.
Apparently I should've checked the reviews before attempting to use this company!! Yikes. Learn from my mistake and steer clear!! Anyways,I purchased a 2013 Jeep Patriot last Fall (2022) in my home state of FL that I brought to Memphis since I'm based here with my job as a pilot. I received a letter stating that the vehicle had an open recall for the catalytic converter and to contact the nearest dealership for repair. I contacted this company Nov 2022 and inquired about the repair. The rep informed me that there was a shortage of parts, it would be a few months but they'll call to schedule the appointment when it arrives. No problem. I never heard anything and decided to finally follow up at the end of June. The rep commented that it had been a while since that order was placed, but the part was indeed in stock! We set up an appointment for a few weeks later. Great! I showed up at my appointment time and got comfortable in the waiting area. Less than 5 minutes later the very rude woman who did the intake under the awning came to tell me that they no longer had the part in stock. No apologies, no plan b, just oh well, you're SOL. I had sacrificed a day of work to deal with this issue and now they've given my part away to someone else. I spoke to the service manager and expressed my frustration, still no apology was offered - maybe this is a common experience here? He told me that they would order the part and contact me when it was in stock. Here we are 2 months later and I've yet to hear a word from them. I will be following up with their corporate office this week.
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July 2023 by A K A.
I reached out to the Collierville Chrysler Ram last weekend to purchase a Bronco they had advertised. Two sales people responded via Text and email responding that the vehicle was available and wanting to help me purchase it. I live out of state and called to purchase the truck on Monday (they are closed Sunday). The sales person was great to work with and we came to agreement quickly on price and details. The dealership took a $5,000 deposit on my AMEX card. I arranged to travel to Memphis on Wednesday to pick up the truck only to receive a text on Tuesday morning saying they were refunding my deposit. They had sold the truck to someone else. This is not the way to do business.I called and the sales person he said it was a mistake and that they had sold the vehicle before they took my deposit and promised it to me. I don't know if they sold it to someone willing to pay more or if it was a mistake. Either way they 'sold' me a vehicle and took my deposit only to deliver it to another customer
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July 2023 by Robin Amesty
I left my car on 7/7/23 due to brake and air conditioning problems and a plastic that is raised, my car is a 2022 Dodge Durango and has 18,000 miles, meaning it is under warranty. My car was received by a services advisor named Jason. they never touched my car i had to pick it up today 7/20/2023. Because I could no longer continue without a car, at this moment I am calling the Dodge to make the complaints. This was the only message I received from Jason when I asked him about my car on 7/12/23 (you are second in line of dispatched to get to a tech, so if not today maybe tomorrow a tech will receive your vehicle for diagnostics Reply STOP to OptOut.) but it was not true they never checked my car.
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May 2023 by Myron A.
Purchased a 2018 RAM 2500 on 4/07/23 for my business. Immediately started having problems with the vehicle. On 4/09/23 it wouldn't start. Had to replace starter. I paid $175 tow back to them and $375 in repairs, which they said warranty is 50/50 parts and labor. On 4/14/23 check engine light and transmission over heating lights both came on. I paniced...took truck back to be checked out. They told me it needs a transmission now. I spoke with the Service manager Bennett a couple times about finding a transmission but he says he's looking for one. I've called back several times to make sure we are on the same page about getting this replaced. I'm trying to convey to him that I want a new transmission put in but since I've purchased this truck the service manager and sales manager make me feel like I'm bugging them. I haven't made a payment yet and out of money and time already. I HONESTLY FEEL LIKE THEY SWIPED ALL THE TROUBLE CODES AND PUT THIS DUD ON THE LOT. THIS IS TOO MANY PROBLES TOO SOON. I WOULD HAVE TO BE THE MOST UNLUCKY MAN IN THE WORLD. DO NOT BUY FROM HERE!!!
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February 2023 by Mike C.
Not a professional workplace. Employees seem to have no issues telling you an estimated time for repair or an estimate regarding costs...only to suddenly realize they didn't account for this or that, and then attempt to charge you more.
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November 2022 by Sheena E.
On September 14,2022 I called Dodge Jeep in Collierville, TN and asked them what's the latest model vehicle they will service. A lady answered in the service department, and she said no later than 2008. I drove my car to the service department and informed Chad Johnson that I needed a timing change. I also asked him if the tensioners and gaskets were included in the service. He said no but they will check them to see if they are bad and let me know. Chad stated the timing change would be $1990 plus taxes. Then he asked if there was anything else, I needed them to check. I simply stated NO. On September 21st at 3:33pm, Chad texted me stating I needed both fuel pumps $1399.95 and a timing chain $2650.00. First, I was confused because I told him I didn't want him to service nothing but the timing chain. Secondly, both of those fuel pumps on my car were brand new. I just had the service done. On top of that lets remember, I drove the car to the lot and into the service garage, so the fuel pumps were working. Also, I noticed the price of the timing chain increased by $650. So, I immediately called him and told him both of those pumps were new. I added my father to the call to verify. Chad then stated, ok I'll check and let you know. Now this should have been a red flag for me. Why would you text me quoting charges for services if you never checked or had proof that was the problem? Later, I received a text that stated the timing chain and some tensioners total and a pigtail replacement for the fuel pump that he shouldn't have touched... but I just wanted my car serviced and returned so I told him to do the work. He stated he would call me back later. I didn't hear from him that day nor the next. My boyfriend called and spoke with Bennett and he stated the car was finished a day or so ago. We went to pick my car up. I got home parked in the garage and the next day I noticed oil in the garage. I assume it was just a spill that the dealership didn't clean up and it was just falling off the frame. The next day or so we cleaned off the motor and places where the oil was residing. So, we could check later to see if the parts were leaking or if it was just oil sitting from the work. Sunday, Nov. 13th, I went to Firestone to get new tires. The master mechanic Freddie called me back to show me where my car had an oil leak. Once he told me it was the timing chain cover and the valve control cover, I pulled out my receipt from Dodge and showed him the work I just paid $3400. He looked at the excess sealant all over the parts and asked me," you said Dodge did this?" I stated yes. He said this is very unprofessional work, I've done several of these and my work has never looked like this. He also advised me to take it back to them because I should have a warranty. There's no need to charge you to fix something, you've already paid for and have a warranty. He also allowed me to take pictures and videos of the poor job and leaks to show Dodge. If you're ever in Southaven, MS and need oil change, tires or auto care, etc. Please go with Firestone to the Town Loop and ask for Deandre & Freddie. I'd recommend those guys to anyone. Monday morning, I called Dodge and asked Darry or Doug the owners. The guy Bennett stated they weren't in. I explained what's was going on and he said to bring it in and speak with Chad Johnson. It should be a warranty. I advised him I would bring it in tomorrow. First thing Nov. 15 around 7am, I drove my car to Collierville Chrysler Jeep and spoke with Chad. I explained to Chad what was going on and that I had paperwork and pictures showing the car was leaking oil from where I paid them to do work. Chad was very dismissive. I told him I have pictures of the work and I am very unsatisfied with the very unprofessional work. If I wanted shade tree mechanic work, I would've gone to a shade tree and paid shade tree prices. Chad stated we are very professional; we are the best in the city. I then explained to Chad, how sealant was oozing out
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November 2022 by ben hickey
Chad is the best.Had issues with our car and he had it figured out and fixed in less than a day
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August 2022 by Nick G.
I took my Jeep Grand Cherokee here thinking they would deliver quality work. The service was actually great, but the repairs were atrocious. I made 7 separate visits to have a simple headlight replaced. Each time I took it, they broke something else on my car and never actually fixed the headlight. Save your money and fix it yourself - these technicians don't care about you or your car.
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May 2022 by Michael W.
Wow. Tried to buy a car. Showed them a competitive offer. They wasted my time and never came close to the neighboring dealers figure. Bought elsewhere. One year later post lemon...I need a new car...I return to my hometown dealer. I remind the sales manager I was done wrong and that he did it. He says no way I'll miss you again. Folks he sent me on a test drive of a truck. And sold it while I was gone!? 15 minutes around the block. No lie. So. I bought the same truck from Red River. Now with a check engine light I call their service department. Remember I live in Collierville. I'm asked to leave my truck with them for "3-4 days". Yeah sure let me just take the bus to work one of my two jobs?! No. 100% done with Collierville Ram sales AND service. You want to be respected as a customer or just a human being and get a solid deal. Don't buy anywhere in Collierville. Heber Springs is your place.
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February 2022 by Steve B.
DO NOT use Collierville Chrysler Dodge Jeep Ram for any service. They are terrible. They did a poor job diagnosing the problem with my truck. They charged an excessive amount for minimal work. Then, when I got back on the road, within an hour, the problem I was having returned. Now, they won't take any responsibility. They won't return my messages or calls. Total lack of integrity and concern for the customer. Avoid at all costs!
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May 2021 by Samantha B.
Not sure what's going on here but we seem to have a lot of problems here. One time we came for an oil change and the glove compartment box had been pulled out and left on the floor. This most recent time an oil change and tire rotation took over a day without any notification and when we washed the car the next day we found one of the tires was missing a lug nut. We bought a deal at this location where you pay a certain amount for 4 and I don't think we even bothered to finish them. We have since sold the car but if we get another one I can't see us returning to this location unless we absolutely had to.
