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January 2024 by Lauren W.
I've had absolutely terrible experiences in this store. Really, it's 2 women in particular- one is worse than the other, but it's the 2 older women who work there and have both been there a while regardless of their awful attitudes. My first big issue was maybe about a year ago when I had a brand new unused candle that I ordered online during a candle sale. The candle arrived and as soon as I smelled it, I began to get queasy and nauseated so I was like ok it's fine I'll just exchange it. I had a receipt and again, NOT USED and less than a week since I received it. These 2 ladies informed me that the new policy is that I would have to pay the difference from the sale rather than being able to make an even exchange. All while condescendingly calling me hon and sweetheart and honestly seemed a little too happy about denying my exchange. So, now be careful what you order online because even if the scent makes you sick, you'll be paying out of pocket to make an exchange on a brand new unused product with a receipt and these 2 ladies will smile and smirk about it the whole time. I decided last week to go back and smell some candles before making an online purchase- you know, since you can't return them anymore, and I was the only customer in the store with these 2 same women. The store had been closed for a week the previous week due to bad weather. I saw that there were some 50% off candles in my favorite scent and I had 2 coupons for free items under 16.50 so I got 4 of the candles and grabbed 2 wallflowers ($7 each) for my coupons to cover. As soon as I got to the register I was met with pure nastiness from one of those 2 women I've mentioned in this review. No hi, hello, or even a smile. Glare & "put your phone number in." I put it in and she said that I had like 6 and which one was correct? Obviously, she was very inconvenienced by me and my mere presence. She rang me up and I pulled out my phone to show my coupon codes for my wallflowers. She immediately said in that condescending clipped tone that I didn't have anything that qualified for those coupons. I said the coupon is for items up to 16.50 and wallflowers are $7.50 so yes they qualify. She asked rudely if I really wanted to "waste" my coupon in such a low priced item? I said yes I do! She shook her head and said ok I just hate to see people do it. I asked her why she was so bothered with what I did with MY coupon. Then I told her I'm gonna do it twice because I have two coupons. She never once smiled or dropped her attitude. I left and was super mad and stressed so I called another store and asked what I could do. She told me I could return the items and she would save me some at her store. I ended up doing this and luckily corporate reinstated the coupons I lost during the purchase. I highly recommend literally any other BBW store in town but this one. Never ever ever again. Never. Also, remember to know what you're ordering before you order as you cannot exchange unused items even with a receipt despite the "100% guarantee" which is a big lie.
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January 2024 by Jenn Short
The usual yummy stuff you find with Bath and Body. Exceptionally friendly employees to help you make selections And save money.
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January 2024 by Monkey Lov
Today was my first purchase from bath & body works ever. Not the best experience. Did not feel welcome by register associate. At the end of my interaction I felt regret of buying from this store.
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January 2024 by Melissa Myers
I love coming here around the holiday. I can always find gifts for friends and family. The staff here is always helpful. I highly recommend anyone to visit this Bath & Body Works.
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January 2024 by Amber Schulte
Employees were rude
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January 2024 by SJ Franklin
Always helpful store clerks that ensure you use your coupons and had a great experience finding everything you wanted.
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December 2023 by Jennifer Wilson
I went on a sale day and the store was fully stocked n what I didn't see the associate went n found it.
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November 2023 by BossB T
Always nice. Little pricey but always nice
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November 2023 by Sara t.
We'll let me start by saying this review is about one worker, the rest of the staff was great. My daughter and I went yesterday morning for the $3.95 lotion sale as we do each year. We got there as soon as they opened and we're the 3rd customer to check out. We had 20 lotions and 2 candles on one order and the young lady with reindeer headband seemed as though she didn't want to be there. She said nothing then preceded to try to put 20 lotions and 2 candles in a medium bag, I asked to put in 2 or 3 bags as I knew it would bust open. She sighed and did it, then when my daughter was checking out with the same lady, she grabbed a sanitizer holder and the girl snatched it from her and threw it in the top, I asked her if she could please put it in a separate bag, she loudly sighed this time and rolled her eyes. She should of called in and I definitely should of gotten the manager but didn't want to put a damper on our day. Very unacceptable.
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October 2023 by Dewauyn Thompson
Very nice sale and you will spend more money than you bargain for
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September 2023 by Vawna Kay
I've never been disappointed with any bath and body works store in the area, only that some have unique products that other stores don't have so I have to drive to one's that are farther away if I want to get them.
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September 2023 by Kayla Reno
The store was clean, well organized, and well staffed. Everyone was so nice and helpful, and it had a really welcoming atmosphere. I will definitely be coming back to this location :)
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September 2023 by Mz. NorCole
It was extremely clean and well organized. The shelves were fully stocked. The staff were friendly and very professional.
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July 2023 by Ashley216 H
I normally like to visit this location, but my most recent visit was not great. I’m not sure if she is a manager or what, but the older woman with gray hair working (I believe I heard someone call her Terry) was very rude. I was standing looking at some items and she came right next to me with no greeting, nothing at all. Then to make matters worse, she literally reached over me right in front of my face to put something on its shelf. How disgusting and rude. On top of that, her tone when an associate asked her any question was so rude and irritable sounding. If you are *that* miserable and rude, just do us all a favor and retire already.
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July 2023 by QiQi
I got some body washes for $3.75 & $6 candles. They smell great!