December 2013 by Johnathan George
Went in to get some screws for a project I was working on, and a large man came out and asked me if he could help me. I told him what I was looking for, and he asked if I had a sample to look at. I said I didn't, but I thought I'd recognize what I needed when I saw it. He gave me an exasperated look and said "I'm not going to spend thirty minutes of my time looking through all those bins to help you find it!" I asked if I could look for it myself, and he said "We only sell boxes" and walked off into the back.I spent a few minutes looking, determined they didn't have what I needed anyway and left. I know they sell mostly to businesses and he probably thought I was just a guy looking for a couple screws so he didn't have to worry about being rude to me. What he didn't know is that I'm a Mechanical Engineer working on a project that will probably require several hundred each of several different sizes of screws, and that I may have other similar projects in the future. In any case, it's bad business to treat any customer that way!I gave them two stars because they do have a decent (but by no means comprehensive) selection of fasteners and the one other time I've been there they were reasonably polite. If I ever go there again (doubtful) and have a better experience I may alter this review!
