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March 2024 by Rebecca Jenkins
Fast and efficient service
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March 2024 by jonny b
More like 10 stars!? the owner lee made sure I got what I needed done. He went above and beyond service. I appreciate him for doing that. Come here for whatever you need
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February 2024 by Joe King
I would give this review negative stars if possible. Simply went in to return some equipment and was scolded for walking one step past the first register, which immediately put me on the defense. The lady was extremely rude to me the entire time I was there for no reason. Awful smart aleck mouth for someone who deals with the public.Heads up to whoever owns this UPS Store. You need to immediately take notice of your staff because apparently, they don’t like providing customer service.Disgraceful to say the least, should be terminated immediately.
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December 2023 by Ricky Henry
Stays very crowded anytime I am able to go. Good people and clean facility. Always welcoming & they know what they are doing.
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December 2023 by Micah W
Tonia is such a wonderful person. I didn’t really know what I was doing but she completely took care of everything. Talking to her made my whole day :)
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December 2023 by rodney plumley
Friendly,fast serviceEverone seemed like family,to each other and to customers.Even 1 employee was singing Christmas Carols to the radio which seemed to envelope the atmosphere with Joy.Great job guys
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October 2023 by Jan Giltnane-Rogers
First of all, everyone should have to work with the public for at least 6 months before giving a review on customer service, as it is probably one of the most rewarding and yet sometimes, most challenging jobs ever. I have been coming to this location for 6 years now, and for the most part, the customer service does seem to be improving recently. It has been, honestly hit or miss. Over the years, I walk in with a smile, but I am calculating whether or not they will be in a good mood or not. Like I said, it is getting better. However, I will always remember when I sent six Christmas cards via USPS to England using this UPS location. The only reason I used them was because I had other packages and didn't feel like making the extra trip to post office. It cost 31 dollars to send it. 10 weeks after Christmas, they were returned to me, and they had gone all around the world with the exception of England and couldn't be delivered. I talked to the uPS store owner and the store manager. The owner assured me I'd get my money back after he made a claim with post office. He then said the post office was giving him the run around but he was going up the kadder to get itvresolved. He kept asking me to come back and check and after about the 4th time of being told he wasn't there, but they would have him call me, and several times of trying to reach him by phone, I decided he must of needed the $31 more than I did and gave up. However, that is the lasting impression I have of this place. The employees are nice enough for most part, but the owner is not a person of his word. Hopefully, the employees will continue to be friendly to their customers, though.
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October 2023 by Dawn Blackman
I read the reviews from months ago and all I can say is they must have hired some new people because the last two times I’ve been there have been great! All the people there were nice but I want to point out one young man that goes above and beyond to help, acknowledges everyone that comes thru the door, smiles and compliments folks and makes their day a little better! He reminds me of how customer service used to be and should be again.
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October 2023 by Michael Murphy
The employees get the job done but aren’t very professional. I’ve been here a few times and each time they never greet me with a hello or good day. It usually starts out with, where’s it going? No “thank you” or “have a nice day” at the end of the transaction either. The employees will continue having conversations among themselves about non business related topics making the customer (or at least me) feel as though they are not providing me with their full attention while processing my items. In summary it’s really a matter of customer service that seems to be lacking. I’ve used the store several times since moving to the area but was actually trying to find a FedEx location to ship next time in hopes of a better experience.
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October 2023 by Samuel Elmer
We customers at the store received the most terrible customer service. There was a lady at the counter who had 8 boxes. There were 7 other people in line and no one opened another register. We were stuck in line while the other employee taped up boxes and ignored us. I have never received such terrible service.
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October 2023 by Delisa Kelley
Tonia and Sandra are friendly, courteous and a joy to interact with. Thanks for the free, easy Amazon returns!
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September 2023 by Richard E
The slowest moving employees I've ever seen. No multi tasking, one thing at a time, but each individual box where it goes, then get the next one, multiple people required to change the ink in the printer, just ridiculous.
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July 2023 by Kelly Ki
Worst UPS store experience EVER. The staff consisted of an adult woman (Sandra) who was nice and three completely immature high school guys. When I walked in, the three children were laughing and cutting up very loudly, continuing to do so as more customers entered the store. They seemed to relish having a bigger audience. Sandra was helping someone but the rest ignored me and the woman in front of me. As the line became longer, one guy announced to the group “I would come out there, but the tablet is dead”. Well, instead of goofing off and acting like you’re hanging out at a friend’s house, why not attend to your job and make sure the tablet is charged? The guys were so loud and obnoxious, I could barely hear Sandra. This is no way to run a business. The responsibility lies with the owner and management because they are either so uninvolved as to be oblivious, or they just don’t care. My experiences with this store have always been disappointing (in fairness, most UPS stores have indifferent employees), but today’s experience takes the cake.
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May 2023 by Rachel Flowers
Pedro is amazing! He saved me from paying more on a box by using a poly bag when I was returning my textbooks, and he was so sweet and respectful to everyone in that store. Whatever you’re paying him is not enough.
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May 2023 by Kevin Beirne
My company has received great service from this UPS store location. Kind, friendly, and helpful team members.