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December 2023 by elaine estep
They are way overpriced and I don't care what time day you call they won't answer the phones.
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November 2023 by Tammy Wilcox
I ordered something online and decided to pick it up after work as I was very excited about starting my new hobby. I saw that curbside was offered. I clicked the link "on my way". About 10 minutes after I clicked the link I got a text message saying I had pick up my order. So, I go in to let them know I didn't pick it up. The employee I met coming in told me "we can't leave that on the system more than 30 minutes". When I responded, "I work less than 10 minutes away". The employee shrugged his shoulders. I took it as he didn't care as long as long as it showed that it was picked up before the 30 minutes. I believe they didn't want to bring it out so, they put it as picked up. I couldn't let them know iw I was outside because I was already at the "picked up" status. I don't usually write reviews but this really upset me. What has happened to customer service
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September 2023 by Bob J.
The prices are so far out of line it's no wonder they closed their first store years ago. I was looking for one specific item and they had it. For $29.99. For an item I found at an online store for $15. Sorry, I can wait for the two day free shipping and no tax, thank you very much. I have yet to find anything I feel is a reasonable price.
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July 2023 by Kimberley Hughes
Love this place for the way they actually honor their discounts. It may not be epic in size but online shopping opens up the entire inventory despite its smaller, some of the deals you can catch even just wandering in are phenomenal. The staff is fantastic and the site is always clean and well ordered.
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July 2023 by JR Miller
Prices are a little high. Need better sales
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June 2023 by Caroline Harris
Not sure if this review will matter or if anyone at the store will see this but had to post as a reminder to give people grace and BE KIND. The cashier was so rude and mean to my 87 year old grandma today and MADE HER CRY. She is the sweetest human on the face of the planet but is a little slow at checkout with technology and her card.. shame on you for rushing and acting frustrated. We will all grow to be old one day and my heart is sad! BE BETTER!!!!
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June 2023 by Evonne Llewellyn
Staff was extremely nice and helpful. Even pointed out an item I had in my arms, to buy, were on sale buy one get two free. I'll definitely be shopping there again.
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April 2023 by Nancy H
It's nice to have somewhat of a Michael's back in town. It's small, but they have the basics in a pinch. No fabric, not even precut packaged. Nice, quiet and clean store. Friendly staff.
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April 2023 by Tin Roof Relics
All 4 of the workers were gossiping at the front desk (all under 18yrs old). Not helping any of the 8 customers trying to find what they need. I could see one customer ask another where something was. Not a good way to help keep customers.
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February 2023 by Kellie Friedberg
Very limited selection. Came in on crutches with my husband as a first outing after my cast came off (he was pushing the cart and is clueless about craft stores). The yarn selection is highly limited- the store is small compared to the one in Maryville TN, also- when slowly (on crutches) approached the check out I was waved to the self check out because I do not have a reward card... Hey Michaels- this is why I don't shop here often. Your employees need customer service training. My husband has advised me that he will no longer drive me to Michaels. Ill be hitting Hobby Lobby in the future- they are close to Michaels anyways
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December 2022 by Lizbeth Davis
So happy to have Michael's back in Cleveland.
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December 2022 by Emma Atkinson
Love this location, even though it's smaller than other stores I've shopped at. The employees have been very helpful and kind. I like the self-checkout systems at this location, they have big, easy to read screens and are easy to use.
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November 2022 by miah widener
ashley has the most exquisite and outstanding customer service that i have ever experienced in my entire life. 10/10 recommend. michaels is great!
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November 2022 by Kathy R Thomas
Always Luv going to Micheal's so glad to know that they put one back up here in the Cleveland area it has been closed for years.
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October 2022 by Jo T
Smaller than other Michael stores, but this is great for the area. Only 4 checkout kiosks and 1 of those you could be checked out by a real person, but so far someone is close by to make sure breakable get wrapped in paper and to answer questions about the registers.