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January 2024 by Joyce Parris
Every time u call they hang up on me in middle of my question and would go to voicemail when I'd try back.
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December 2023 by Rotarydialed
Excellent service, went above and beyond, had me in and out quickly
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November 2023 by DJ SPHINX
I got the best customer service assistance from Josephine at the store she had much patience and help me fix the problem I was having with my phone that about 10 agents on customer service could not fix. She also was very incredible multitasking with other customers as well. She was very dedicated worker willing to help make customers satisfied. Thanks Josephine you deserve for Metro.
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October 2023 by Mark Howard
Awesome help , been with them only a short time but super people to deal with. Highly recommended
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September 2023 by Donna-Marie
Absolutely ridiculous charges. I will let Metro PCS corporate know what goes on here . Not friendly either butterfly eyelashes not one smile
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September 2023 by Jillian
Can't say enough about this company. They have have been so super helpful and courteous as well as knowledgeable! And the sweet deals they have on devices and plans are awesome! Thanks Metro by T-,Mobile!!!
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September 2023 by Sarah Jensen
It's 5:00 in the afternoon and the store supposed to be open till 7:00 p.m. apparently this is a daily thing per the other stores next door and customers coming by to try to come in. They're just closing randomly. Note on the door says "be back shortly". And that's how he lose my business!
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September 2023 by Kesey Sturdevant
Store closed in middle of day with no sign. Drove 40 minutes and need a new phone. Switching to Cricket
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April 2023 by star fire
Second time visiting. First time was really long wait due to only one employee. Service was good once it was finally our turn. We spent over an hour waiting for the person ahead of us to have their issue resolved. Sunday at 3:30 p.m. store is closed although hours say it's open until 4 p.m.
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March 2023 by Erica Shaw
Store is always closed during business hours.
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February 2023 by Ashley Jenkins
The store is never open. The doors are locked lights on and there is never anyone inside the building. This has been an ongoing issue for more than a year now. If you don't want to work, or are disinterested in running a business then either sell the business or hire someone who's willing to work. There are plenty of able people willing to work. Metro by T-Mobile corporate please do something about this. Maybe I should file a complaint with the better business bureau.
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December 2022 by Chris Sewell
Absolute joke, they can't help you with anything. They just tell you to call customer service. There are much better options out there at a lower cost.
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November 2022 by Connie Ezell
Must be nice to have a company to run and a store to run during work hours but yet when you come to the store there's no one in the store and the doors are locked during work hours when they're supposed to be open
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November 2022 by Angie Vilayseng
Online said they are open. But the store is closed. They never open every time I go there on Keith Street
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October 2022 by Devan Murphy
Always have issues here. The older woman NEVER knows what the hell is going on. But today I pull in around 2:45, Theres no sign on the door says open and is locked up with four or five customers standing outside and a lady banging on the door.It’s within business hours and there’s not a soul in the building.Surprised that t-mobile would allow this sort of customer service.You’d think they’d want there money. Not taking a nap in the back
