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October 2023 by Vickie Haile
Visited Mattress Firm in Cleveland to search for a new mattress.Found the staff( Greg) to be very knowledgeable about their products.Greg went to great lengths to discover what mattress I had and took great care and time in helping me find just the right mattress.After purchasing a new mattress and bed frame, Greg helped line up the order and explained all of features. Not all purchasing experiences are positive but this one certainly was.
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October 2023 by cindy regan
Brianna was very informative answered all my questions and easy to work with. I would recommend this store to anyone needing a mattress who like me did not know what to look for. Thanks for all your help.
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September 2023 by Denver Morton
Needed to setup another bedroom in a hurry. Greg was extremely helpful. I had been looking online for good deals but couldn't wait for the shipping. I went to this location expecting to pay a little more but Greg was able to get me some amazing deals. I even took everything I needed out of the store with me, saved a bunch of money , and expect to get a great nights sleep! I will be shopping here again!
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September 2023 by Mary Nave
Great service! Brianna in Cleveland listened carefully to what I needed and explained my options clearly. She was very pleasant, helpful, and courteous. I made my purchase in the minimum of time and I think I will be very satisfied with the products.
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September 2023 by Denver M.
Needed to setup another bedroom in a hurry. Greg was extremely helpful. I had been looking online for good deals but couldn't wait for the shipping. I went to this location expecting to pay a little more but Greg was able to get me some great deals. I even took everything I needed out of the store with me, saved a bunch of money , and except to get a great nights sleep! I will be shopping here again!
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August 2023 by Kelly Scott
We have been looking at this mattress for a few weeks. Brianna made the deal work for us.I am a manager in a manufacturing facility. I wish I had people like Bianna working for me. Great customer service. She should be recognized!!
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July 2023 by Melinda Varnell
We are excited to get our new mattress. The sales lady was extremely helpful and very knowledgeable about the mattress we bought. We went to several mattress shops and wasn't happy with their products. I would recommend Mattress Firm to all of my friends and family.
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July 2023 by Todd L.
Beware They will sell you on this high-priced junk and then find a way to deny the warranty when the mattress breaks down.
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July 2023 by carol olah
Salesman was very informative. Took time to ask about my needs for the right mattress. Helped me to explore different firmness. Would recommend this store for bedding needs.
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June 2023 by Elise Augustyn
Saleswoman Brianna was very helpful, courteous & friendly. She made a great suggestion for a twin bed for us. Was great they had it in stock. Took it home the same day. Great experience there.
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June 2023 by Jaclynn Howell
Greeted within 1 minute of walking in. Salesman (Greg) asked a few questions to determine what type of mattress I wanted, which was very helpful as all I knew was that I wanted a new mattress and wanted it firm. He showed me the differences between foam and spring and pillow top.He was very patient and seemed knowledgeable. It was a quick, easy process and I never felt rushed (even when more customers came in and he was the only salesperson) I didn't feel pressured to pick one brand over another and didn't feel judged for not being able to afford the super expensive brands. I'm pleased with the overall experience and would recommend anyone who needs a new mattress but isn't exactly sure about all the options, to go see Mr. Greg.
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June 2023 by MELODY PARRIS
Brianna was a wonderful hostess in buying a new bed. She led us through the process kindly showing all sales and specials. Coming highly recommended she made the experience unstressful. We would definitely recommend and return to Mattress Firm.
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June 2023 by Felicia DeFelice
The staff is extremely helpful and friendly! The deals and selection are great, too. Store was very organized and clean. I was only shopping for a pillow, but I was still given time and help as if I was purchasing a $6000 mattress. Will be back when it's time to retire my mattress!
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June 2023 by John Barry
Greg did a great job showing us around and pulling mattresses in and out. 45 minutes we had exactly what we were looking for loaded up and gone. Some from corporate needs to address broken wheels on mattress display holders. Felt bad having Greg work himself to death to accommodate us. I was in desperate need and showed up an hour before closing. 4th purchase from this great location.
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June 2023 by Seth Lamagna
This is the second mattress I have purchased from this location in the last 11 years. My experience both times have been excellent. Staff is friendly and knowledgeable and they always have a great deal
