“Needless to say, after moving into a new home I have spent a lot of money here over the last 6 to 8 months. The manager Chris and the other employees are knowledgeable and helpful, which is more than most places can boast.”
“Fergusen Supply is a nationwide supplier of construction and repair materials, and accordingly most of their business is large transactions with other businesses. So, I did not expect priority treatment when I went to their Cleveland location to try to obtain parts for my 20-year-old kitchen sink faucet. However, the gentleman on the counter took the time to try to find my needed parts in their computer system, but the information was not there. He said he would contact the manufacturer to find the information needed to order the parts and asked for my contact information. As I left, I thought “sure”.A few days later I received a call from Fergusen asking for my address so the manufacturer could mail me the parts free of charge as the faucet had a lifetime guarantee. I received the parts, and my faucet works like new. This is a good thing, but the better thing is the customer service the Fergusen people provided.”
“My new go to place for plumbing supplies. I'm not a plumber but when you go in there the counter people know what you need, even explain how to take it apart and how to put it back together. I've gained so much knowledge from the counter staff and the occasional plumber that's also in there buying supplies. Probably have saved over a thousand $ in labor expenses had I hired the jobs out. Great job Wholesale Supply group. Lowe's and Home Depot don't even know what isle to look on for parts they might or might not have.”