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November 2023 by Chris K
Julie said she was the owner, she is unprofessional and a lier. She charged me 96 dollars for diagnostics then said she would call me back with the price for the part. I called back a week later and she said she had the info written down and would call right back. Three hours latter she wouldn’t answer the phone and wouldn’t return my message.
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October 2023 by Elizabeth Robbins
Helpful, professional and didn't sell me anything I didn't need.
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June 2023 by EmpyrionBlackthorn
Fast, friendly wonderful people. Honest as well, could easily have charged me more. Highly recommended.Services: Air conditioning
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March 2023 by Harley Bales
I dropped off my 1991 Land Cruiser Prado imported from Japan — which is described as this company’s specialty — in August of 2022. My engine over heated and suspected I had a cracked cylinder head. My point of contact was Julie, who uses her personal cell phone as the business contact number, and never answered her phone or would only text me to let me know she was at her kids’ soccer game and couldn’t answer. Julie gave me an estimated 4 weeks to get my car in and at least take a look at it. After 8 weeks of being led on, I stopped by unannounced and noticed my car hadn’t moved an inch and no progress was made. After 4 months I told her I was going to pay for what little was done and have the vehicle shipped as is to Las Vegas where I currently am living. Magically the next day a pressure test was ran and new parts were ordered (she told me she had all of the parts ordered in October). I set a car transport for mid January and gave a date which she said she could meet (she did not). On the second scheduled date I was sent a video of my car running as proof of service and her explaining they test drove it for 30 minutes and had it running up to 80mph (my Prado maxes out at 65mph). When my car was delivered it would only crank no start. I took it to a shop who actually knows what they are doing and determined they used starter fluid to start it and failed to mention that to me before transport. If I thought they had the slightest bit of a clue, I would send my car back and have them pay for it since I dropped my car off with no issue starting. I have never written a review for any business on any platform ever until now. The name of the company “Import Support” is truly laughable. If you have an imported Land Cruiser or something of the like, you’d be better taking it to a plumber than this place. Terrible communicators, terrible overall service, and a terrible business. I wish the best of luck to all of their existing customers.
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March 2023 by Matthew Burns
Very communicative to me. Gave me the option to use OEM or another parts brand. Competitive pricing to dealership service. Also explained their process in diagnosing issues. Definitely will return if I have another issue with vehicleService: General repairs & maintenance
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February 2023 by Deborah Fragomeni
My husband was very happy with the service he received! Great people! Great job!Services: General repairs & maintenance
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February 2023 by Fast Track
Please excuse my first review for whomever read it before I had a chance to correct my feedback. Import support is a great place with a staff that shows empathy and makes you feel like they genuinely care about your individual situation and not just a work order number on their job board. I plan on giving them all of my repair business anytime I need it, which I hope isn’t anytime soon ?
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February 2023 by Jason Drumm
Awsome place to get your auto serviced.
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January 2023 by Fast Track Moving
Please excuse my first review for whomever read it before I had a chance to correct my feedback. Import support is a great place with a staff that shows empathy and makes you feel like they genuinely care about your individual situation and not just a work order number on their job board. I plan on giving them all of my repair business anytime I need it, which I hope isn’t anytime soon ?
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November 2022 by Mike Bishop
Paul and Julie are great people. Their business and service is the best around. Highly recommend them.
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September 2022 by Matthew Anderson
She's has helped my sister and her husband a lot lately. My sister had surgery and has been on short term disability and her husband's car had something wrong with the key fob. She ended up calling a locksmith and only charged my sister for the key. She could've charged them for labor they had to figure out what was wrong with it. Great honest understanding people
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January 2022 by Matticus Sporadicus
She's has helped my sister and her husband a lot lately. My sister had surgery and has been on short term disability and her husband's car had something wrong with the key fob. She ended up calling a locksmith and only charged my sister for the key. She could've charged them for labor they had to figure out what was wrong with it. Great honest understanding people
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September 2021 by Norman Harebottle
I needed a serpentine belt replacement and my A/C compressor clutch swapped out after another shop (not in the area) did an incorrect repair resulting in damage to the belt.This shop got it in on really short notice and turned it around in a hurry for my family.
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June 2021 by Angela Harebottle
We won't take our vehicles anywhere else. They have serviced our diesel, gasser, and electric vehicles. Friendly and knowledgeable staff.
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December 2020 by T council
Service was great! Just wish the part for our car came in a lot sooner, no fault of there's though.
