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September 2023 by Donna Payton
I absolutely love this bank! I've been a customer since 2010, and have established wonderful relationships with the people at the 25th St NW and the Keith Street branch, in Cleveland, TN. Specifically, I'd like to give a shout out for Carolyne, Samantha, Lisa, and Kelly!! They have truly been a Blessing to me and my family, and many of our staff members in our business. They are professional and they know what they are doing. The entire team at both of these branches do! Whether going into the branch or the drive through, it's amazing how many people are all greeted by name, even before they present their deposit/banking information. I've seen customers bring them flowers, Frosty's and all kinds of treats. They're all genuinely Loved. I would also like to add that the same professionalism, knowledge, and kindness have been shown by other team members across the board, whether it be calling the 800 numbers with inquiries about a lost card, on-line technical support, or general questions, I have never had a negative experience. In my 50+ years of banking, I can honestly say that First Horizon Bank has been the best!
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September 2023 by Marie Morris
The ATM only charges $3 to get cash using another bank's debit card. Dispenses cash in $20s, but wish $10s were dispensed as well.Sun shined over my shoulder to make seeing the screen difficult. There us no shelter from rain either. This is a small bank.
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July 2023 by Alazia Lavonne
This Is Absolutely The Worst Bank I Have Ever Had An Account With. I Am On Leave From Work And I Have To Come Here And Cash My Checks For This Short Amount Of Time And Everytime I Come In Here It’s Something Different With The Check Cashing Process They Ask You, Do You Have An Account Just To Essentially Make You Deposit The Check Into Your Account Even If You Wanted Cash In Hand. The Customer Service Is A Literal Zero. And The Straw That Really Broke The Camels Back Was Whoever My Teller Was Decided To Announce To The Whole Bank The Amount Of Money I Had In My Account. There Is No Privacy And I Will Absolutely Be Closing My Account.
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November 2022 by Charles Shanks
Closed the one near me so it's a long drive through town to get to one.
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July 2022 by John Jacob Jingleheimer Schmidt
Very little customer service here, drive thru tellers not very friendly and very rarely ask how you want the money back when you cash a check. Inside services even worse you can stand there and they act like they don't see you. If there was another bank closer I would move my money.
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April 2022 by Kelz Newby
By far best bank I have ever used! They are very friendly and Understanding and go the extra mile to make banking easier for everyone!
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December 2021 by Harold Taylor
Every time I’ve gone into the 25th street branch the staff is always kind and friendly and willing to work with me concerning my account.
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August 2021 by Maureen Heffernan
First they closed the branch on the south end of Cleveland, TN which makes it very inconvenient to have to travel across town to do any banking whatsoever. Then I drive across town deposit money in the ATM The ATM takes my money doesn't add the money to my bank account I call the 1-800 number because it's after hours to file an issue with the company. Then call the local branch that it occurred at this morning 8/6/2021, The woman informs me that I have to do an online claim to dispute the money and she's not sure how long it'll take to put the money in the bank account. How is this even acceptable? When this bank was first Tennessee, there were no issues whatsoever. Now this bank is first horizon it has gone downhill drastically for shame on your banking four shame on your customer service for shame on the way you handle your customers. On your banking four shame on your customer service for shame on the way you handle your customers.
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November 2020 by David Swafford
Used this bank for our credit card business in our salon we were supposed to be under no contract. We canceled 8 months ago and they are still taking money out of our accounts. Try talking with them they passed the buck to someone else. That someone else passed the buck to them, can’t get either to stop the charges. Feel like I should get a full refund on service I was charged for but neither the bank or their subcontractor will acknowledge it. So for my review don’t use them. They don’t back their program. Seems to be a scam!!!!
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September 2020 by Magnolia Norris
Nice people, but everytime I go to deposit a check, there is always a problem. I tried to ask them to cash my check and then deposit the cash but it was still deposited as a check, and now it's not available until some time after midnight. There isnt even a set time. I needed to get groceries and I cant even use my card to do so. I dont understand what the problem is, every bank I've ever gone to has never given me problems like this. Canceling the account asap.
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June 2020 by Amy Cross
I love all 3 branches in Cleveland!!!
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February 2020 by richard Smith
Very nice people, they help me get my new debit and credit card replace, there willing to help with all your banking needs.
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November 2019 by Billy Burton
I've been banking with First Tennessee bank for over a year now and I have never had ANY problems. Very friendly staff, like family
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September 2019 by David Morgan
I see that th is good bank to bizznest
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September 2018 by Ann Smith
There was a time a couple of years ago that I dreaded even going into the 25th street branch but it really changed! You walk in and everyone greets you and it shows that they are willing to help with a simple deposit or RESOLVE a problem, and their tone of voice is so welcoming! I had a problem this am, I called and spoke to Wendy and she resolved the problem!!!! She was absolutely wonderful and she relieved my stress!!!! Everyone here are absolutely top notch and I so appreciate them!!!! They all need a raise!!!!!
