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November 2023 by Hannah Smith
My car had been making a rattling sounds for months; I’d had it looked at by a family member, and they couldn’t diagnose the problem. I thought the worst case scenario I would have to take it to the dealership which would ultimately cost the price of an organ for what I thought was a potentially minor issue. I called multiple service shops, and I got referred to Cleveland Family Tire. Everyone was so kind, and they even drove around with me in my car to hear the sound I was hearing. In that thorough and thoughtful treatment, where they didn’t belittle my ideas and opinions even though I don’t pretend to know much about cars, we found out the problem was a brake wire not being secured properly. They took my car back and didn’t charge me—even though it took two days to diagnose the problem, but that was due to me not having enough time the first day to spend there. They could’ve made a profit—even if small, but they fixed the issue and sent me on my way like the sweetest of sweets they are! I’m so grateful!Service: Auto brake repair
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November 2023 by Blazer_Fan
Great service! took my Dodge Ram in same day for alignment and was in and out.
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October 2023 by Odds B.
Took my vehicle there...they were friendly..knowledgable and fast...they worked on my breaks...awesome job...highest marksGood people...will be recomending to friends ..family and strangers.
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October 2023 by Elizabeth Conner
I had my car towed to their garage on the weekend. They are not open on the weekends but I needed to get it to them to fix. I called Monday and told them what was going on. I have had 2 new batteries, and the car wouldn't start, not even with a jump. So they told me they would need a few days to find out what it could be. They are always busy because they do good work at a fair price. They called me three days later and told me that something was keeping my battery on constantly, that they needed a few more days to figure it out. When they called me back they told me it was the computer in the car was bad. My car is old 1989 so finding a computer was expensive. $1500 because they are rare. The solution they came up with until I either fix this one or get another was a way to take off my battery cable by a little $20 gadget and it works! I was only charged $49.99 for them to get to the bottom of the mystery. These people actually know me and do their best to help even when I don't have a lot of money right then. I trust them, they have helped me a lot.
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August 2023 by patrick russell
The best place to have your car repaired very friendly staff and reasonably prices also great finance plans for those very expensive repairs I highly recommend family tire
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June 2023 by Greenwood Oaks
Our church youth group came for a CIY conference hosted at Lee University, and the church van brakes started grinding on the way down. It needed new front pads and rotors. The gentlemen treated us with kindness, got the work done in one day, and even gave our church a discount off their very reasonable prices when they didn’t have to. They genuinely wanted to help. Thankful for men like this in a world of sketchy auto shops. Wouldn’t hesitate to use them if we were local or if we need their services again while we’re in town.
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June 2023 by Mike Fuller
Great prices fast service and locally owned. What more could you ask for?
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June 2023 by Sonya S.
At my last visit, I arrived with a list of issues and needs to make sure everything was done. (Money was not an issue. That's why I have a savings account.) After being told I absolutely could not drive my vehicle without risk of ruining the motor, I handed it over. This was quite an adjustment as this is my only vehicle; it was awkward and inconvenient to borrow a family member's van. Long story short, it took a substantial amount of time for them to decifer the unusual message the sensor gave. After a few weeks, I was told that one issue was fixed, but a second part was back ordered. I discovered the part had been in for THREE WEEKS while my car had just remained parked with no work being done to finish. I'd been without my car for 2 months!! I voiced ALL my complaints--which I HIGHLY resented having to do as it so goes against my personality--and received no apology and no acknowledgement that the business owner had severely dropped the ball. Until the day I came to pick up my vehicle, the only contact received had been from one mechanic and not the owner! Two of my biggest concerns on the list had not even been fixed. Sorry, but the discount given this single lady did not make up for the ineptness of this business. If I had operated in my job as this business did in this scenario, I'd be unemployed.
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May 2023 by Joe Ward
Always treat my family well. They do an excellent job.
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March 2023 by Jason Miller
UNPROFESSIONAL - Our car had the motor replaced and the brakes. They took their time on each of their services. Never had issues with them before. They would promise inspection dates and fix dates and just could not keep them.The owner threatened to violence against me. Yes, threatened violence because I was upset. DO NOT USE.Services: Engine repair
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March 2023 by Andrew Fontanez
They were going to charge me 3 grand for a job me and my dad did for $400 and in less than 30 minutes. Don't go here unless you want to pay an arm and a leg
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February 2023 by Jason M.
UNPROFESSIONAL - Our car had the motor replaced and the brakes. They took their time on each of their services. Never had issues with them before. They would promise inspection dates and fix dates and just could not keep them.The owner threatened to violence against me. Yes, threatened violence because I was upset. DO NOT USE.
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February 2023 by Casey Cloer
Have been using these guys for years. It really is hard to find a business that you can trust. The owners go out of their way to help you all the time. They care about customers beyond simple auto repair or tire needs.
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January 2023 by Diana Capo
The best! They did an alignment and oil change. I had to leave to my hometown soon and they did a great job. Friendly family business .
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October 2022 by Food Wise
The first time I went I was kinda of worried because shops try to take advantage of woman. This was not the case. They were very reason with price, shared with me what was wrong with my car, showed me the actual broken part and educated me on the safety of having a non-broke part. I will definitely use them again and send my friends and family to them. Thank you. Honest, good customer service, and reasonable prices are hard to find but they have it all here.Services: Wheel alignment
