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February 2025 by Alex Rayner
They were very thorough and courteous
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February 2025 by Georgia Garner
This was the ABSOLUTE best experience I have ever had with a car repair. The experience was top notch from the moment I was referred to you. I was kept well informed and my car was ready before the estimated date. I would HIGHLY recommend you to any one who needs work on their car!
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December 2024 by Somer Steele
The easiest process ever I had to drop my car off there and get a rental. Luis was extremely helpful and kind. I am so impressed by his level of professionalism and kindness, Great company and wonderful experience! Thank you, Luis!!!!
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November 2024 by Timothy Platts
** UPDATE: These people damaged my car when they should have been "fixing" it. Now I'm being charged $234 for THEIR mistake. Really bad experience, no excuse for it. And on top of that, I'm still on the hook for their screw up. **
Employees are friendly, but dont let that fool you! Everything else is sub-par at best!
They installed a door on my car incorrectly, and damaged a part on install. We're out of state now so have had to be in constant communication with them and so far this is my experience:
1. They have NEVER returned a phone call. I've had to call daily to remind them to ship the part THEY messed up.
2. Finally escalated to the manager. He will also NOT return a phone call as I have found out today.
We HAD to use this place due to the vehicle we lease at the time has a contract with them. However, I would NEVER recommend ANYONE going to this place if you want something done right.
Also, my biggest upset is not the fact the didn't install the door correctly, or even the same door for my model for that matter... it's the fact that even their manager can't be bothered to return a phone call, even after previously voicing your concerns and frustration with the lack of attention they give their customers. There is a reason I'm calling every day as we are now in a time crunch due to their incompetence and SERIOUS LACK OF COMMUNICATION.
Full disclosure: I tried not to post this. I tried to give them the benefit over 5 separate times in one week (literally daily) with no returned call. But after calling in the AM hours today with no attempted returned call, email, nothing....
Just sad, it really is. Especially for such a nice town like Cleveland. I don't have a choice here, but if you need something done by a place that is not going to ghost you when they mess up, don't go here. Save your time and money.
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November 2024 by David Huff
My wife took a car in for minor bodywork. Finished ontime and even completely detailed the car. Absolutely would recommend this place.
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September 2024 by Karen L
Initial encounter with Service Department was very unsatisfactory. Technician or check in person was very rude and condescending! The technician who actually worked on my car and brought me my service paperwork was very nice, however. I will be looking for someplace else to take my car. I have never owned any other car except a Honda, but now that I live in Cleveland, this is probably going to change.
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September 2024 by Raeann Bahn
Luis was so helpful. Really appreciate him taking the time to be kind and explain everything!
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August 2024 by Ryan Santos
EXCELLENT BODY SHOP, VERY CARING, FEELS LIKE TAKING A VEHICLE TO A FAMILY RUN BUISNESS
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July 2024 by temcky1
Professional and easy to work with. Unfortunately I have never had any body work done here (my vehicle was always totalled out), so I cannot vouch for that.
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June 2024 by Bucky White
They did an amazing job! Thank you so much.
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May 2024 by Brian W
Great staff and great quality!
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April 2024 by boywonderrr71
Nikki & everyone are amazing. The worked with us as the covid parts shortage took over a yr to get our VW fog light in. They jept in touch letting us know the status of our part being on back order.They fixed up my 16 ATSV as well and had zero issues with our State Farm insurance claim as the big rig from Mexico blew a tire & damaged our cars. Unfortunately State Farm couldnt get the Mexican trucking company to pay even though I had video of the incident which involved 3 cars & the big rig. Perks of being Bidens favorite country besides China.
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March 2024 by Jennifer Scarborough
From the first phone call to walking out the door and climbing into a enterprise rental, customer service was immaculate! ✨️
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March 2024 by Tim Farner
Staff was fantastic
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February 2024 by cymatic 7
Waited on hold for 15 minutes before hanging up..
