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June 2024 by Brian Wingate
Logan was very friendly and knowledgeable and helped me fix my SIM card issue in just a few minutes!
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June 2024 by Quincy Heyward
Ramon was extremely genuine and conversational! I was researching options for my wife, and he was the best! If you can't get an appointment with him, definitely ask for Carlyle! These guys will get you set up!
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May 2024 by Jerry Primm
Ms Jamie help me at this store and she was phenomenal to work with. This young lady is a keeper and deserves any raise possible.
Thank you,
Jerry
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May 2024 by Tim Cook
Worst customer service of any company and any branch. They steal your money for product they dont carry and then avoid accountability at costs. I purchased a spealer two months ago and was told multiple times it was arriving soon. Corporate says they lied but cant help. Store employees avoid assisting me. Theyve had my cash for two months. Time to sue.
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May 2024 by Robert Beal
Been a customer for 20 years and the lack of discounts is ridiculous, would have liked to kept final note phone ever made by samsung Verizon has proven loyalty is not a good thing
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May 2024 by Scottie Tayes
They told me I could not verify my identity even with 2 ID and 4 Credit Cards. Ridiculous! ATT was happy to get my business!
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April 2024 by alexander shipman
Logan was amazing. I came in for a pick up and he still had great customer service even though I wasn’t buying anything. Answered all my question and made me feel like he really cared about me as more then a customer.
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March 2024 by Craig Mac
I stopped in to do an upgrade on a business account for a phone that had previously been damaged. I worked with Laura, she was very professional and great to work with. She let me know of several things we can do with the line to protect it for the future. The store was clean and welcoming. Very good visit. Thanks Laura!
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January 2024 by Renea Grigsby
I want to thank Kyle for going above and beyond in his customer service last week. He spent about a little over 1 hour trouble shooting my phone to see what was wrong with it! I had spoken to someone else on the phone and was told it needed to be replaced. I was so upset, as most of us, we use them all the time. Thanks again, Kyle!!
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January 2024 by Hannah Shelton
Ramon was beyond EXCELLENT! He went through the entire process of helping me set up my new phone no matter how long it took. He was extremely patient, kind and understanding. 11/10 would definitely recommend. Sending him and the company my many thanks and gratitude!
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January 2024 by Alexandra Hraniotis
The store manager, Kelsey, and the sales rep, Laura, are just exceptional to work with. I have bought the last three phones from Kelsey since 2017 (even though I no longer live in TN, I just trust them over anyone else), and they never disappoint. I would highly recommend people go to this store and team if they have Verizon or are thinking of joining Verizon.
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January 2024 by Sara Golden
AreJay was a great help. I came in after my iPhone just stopped working. AreJay took the time to try to fix it first before giving me options. He was patient and genuinely cared about helping me resolve my issue. Amazing customer service and very knowledgeable.
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December 2023 by Mahlon Miller
Extremely helpful
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November 2023 by Milton Clark
I've been a Verizon customer for years. Although their plans can be a little bit pricey, I've never had an issue with reception on their service. This particular store has an outstanding staff! They are attentive and knowledgeable. I had an issue where my phone had died completely. They were able to get me up and running again in a way that was affordable and fast.
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November 2023 by Rebecca (Reinetier)
Seriously thinking of switching from Verizon to someone else. My mom has been trying to get her number changed for days. She tried on the app for 3 days (didn't work). We went in person and the lady with short blonde hair told us to just use the app which we told her didn't work. We left because she really seemed like she didn't want to work or help us. Tried to help my mom with the app again and it still gave error of "Something Went Wrong". Sent a ticket in for "customer service" which was a lying sales agent that made the problem worse. Transfered to tech support (told us the last agent lied about being customer service) that didn't help and said they would transfer to customer support. So... Verizon apparently expects you to service yourself, none of their employees do their jobs, and they lied and confirm they lie. Great company. Will update IF issue is fixed or if I just decide to switch to a company that doesn't lie and confirm they lied and give me the run around with business.Edit: So they used up all her chances when all she needed was the code sent when she was on her first chance because the error. Now they want her to pay $15 for what they said is free to change on the app. False advertising, lying employees. I'm switching companies.Edit 2: Finally got a guy in the store to help her get her number changed and working with a hassle! The lady from before was still there telling every customer she was with that she could help them, so maybe it was just her issue in the physical store. I will stay for now to give a chance to redeem and improve. Trust and loyalty are hard to earn and harder to earn back once lost. I'll stay alert for if this happens to this level again.
