-
August 2024 by Beverly Swift
They don’t answer their phone. If you are lucky, someone picks up, laughs and puts you on hold. Then they say still don’t pick up. Automation does not benefit the customer, just provides the employees more time to do nothing
-
August 2024 by Jake Sanders
Despite having my complete address the office keeps saying “incomplete address” and returning to sender with multiple packages
-
July 2024 by Brian Perry
They don’t provide a phone number. Call the 1-800 number and they say they don’t even have a number. They deliberately circumvent the customer from contacting them and that’s piss poor
-
June 2024 by King Power
Good morning it has been 2 months we are not getting out mails on time even usps car is not coming after days we see mails in the mail box i am asking what is going on before the lady was really good now is a guy or lady i am talking about west dr Clarksville TN i am waiting since last week for my one important mails but still haven’t received any mail yet please kindly checked and control yours stuff in the area
-
June 2024 by Marquavious Smith
I hate the phone options and I never received my degree in the mail. This is so frustrating
-
June 2024 by Jonathan Holzapfel
No one picks up the phone. All I get is automated message and than a busy tone. Tried for several hours to get info on a package. Of course the national number couldn't do a thing and told me to reach out to the local office. What a joke. Answer your gosh darn phones!!!
-
June 2024 by Super Booster
The mail lady said she couldn’t access the mailbox or front patio even tho she left our neighbors mail in our mailbox meaning she clearly had access she has delayed our package twice we’ve been waiting longer than anticipated.
-
June 2024 by Matt Busch
Been trying to call and talk to someone, since Tuesday, and cannot get anyone to answer the phone (I’ve called over 30x), to save a life! If only the P.O. didn’t have terrible hours, I might be able to make it there after work…
-
May 2024 by Keeley Bradford
I absolutely hate dealing with them. They're always losing my packages and I can NEVER get ahold to someone when I need to because of their stupid automated messages. pick up the frickin phone. So now I have no clue where my package really is and I can't get anyone to help me. I waited weeks for it to come from Poland and now it's lost somewhere in this joke of a business. extremely disappointed.
-
May 2024 by Jeff Stinson
Left a key for a parcel box in my mail for a package I had delivered. Or rather, they left a key CHAIN with no key attached to it.
Called customer service and they sent a message to this office. They called me back within 5 minutes, apologized for the inconvenience, and the package was on my doorstep later that day. Excellent service recovery.
-
May 2024 by Corvid Talas
I had an appointment, I was 4 minutes late to the start time of my 15 minutes and still within my appointment, the lady did not even attempt to help me and just waved me off while telling me I had to reschedule. I was within my appointment time and I cannot control traffic making me, again, 4 minutes late. now I have to wait another week to do this again ?
while waiting I did also notice nobody working here is respectful of anyone else in lines time. I was hoping the overwhelming negative reviews were exaggerated but unfortunately they are spot on in almost every post.
-
May 2024 by Jovana P
My clerk was a very nice, kind and patient lady. The wait times are long, but they are super busy, people are coming in non- stop. There were 3 clerks working very hard and giving full attention to each customer. It is a very busy place but during my time here, everyone was very professional ans nice.
-
April 2024 by charolette vecchio
We are lucky on harper road if we get mail 3 times a week. I have a delivery from Walmart and it says it should arrive today. Needless to say it is 730 at night and NO MAIL.
-
April 2024 by Ty Bradfield
Terrible service. If you dislike what you do, just quit or remove yourself from the world. No point in being difficult. I wish I could ensure some of the employees had to live under a bridge for eternity.
-
April 2024 by Bruce Denny
I've called numerous times to make an appointment for passport renewal. They never answered the phone.
