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August 2024 by David McElveen
Saying a package will be delivered at 10:30am and showing up almost an hour earlier is crazy work.
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July 2024 by The Dickey-Ballentine's
literally have it on my camera showing the guy only walked half way up my sidewalk and then threw the note that says sorry we missed you in my yard then walked away. He never even tried to deliver the package this is why me and everyone i know avoid ups at all cost unfortunately some companies still use them. also who the hell just closes for 4hrs in the middle of the day.
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May 2024 by cx
I’m expecting three upcoming packages since 16 of this month. Now, it’s been five days. uPS updates just says it’s loaded on the delivery vehicle but never goes out for a real delivery. I went to the hub for three times and asking if I can pick up they just responded that they’re in a trailer and couldn’t get it now. This makes no sense as they’re holding the packages from the customer just because their work flow did not organize well so the customer has to pay for it?
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February 2024 by Donna Debroske
You get a recording and won't recognize the tracking number so they hang up and you cannot talk to a real person..
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February 2024 by luis irizarry
I’m just wondering how is it possible that I have been literally receiving packages from every other company without a problem, but UPS scan the packages as out for delivery and then keep putting “Severe weather conditions have delayed delivery until the next business day” as an excuse when the roads are literally clear. How is it posible that I order things after that and they have been delivered, meanwhile here is UPS without being able to deliver my packages. Are they being scan as out for delivery for the drivers to get paid and then never actually make it out of the facility. One day even with the roads clear understandable, but two days, three days, four days, this is just ridiculous.
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February 2024 by nathan lopez
Went to this location after my next day air package containing my passport was delayed due to weather. It was supposed to be delivered Friday but was delayed until Monday, but I was leaving Sunday for an international trip. I went into the customer center and the employee were doing all they could to help people but the other customers were completely unprofessional. The employees maintained their professionalism and were able to get my passport delivered Saturday morning. Many people that leave the negative reviews are completely unreasonable. This location goes through tens of thousands of packages a day and customers should be understanding of that. Thank you again to this staff and all the hard work they do to help people out! Truly go above and beyond!
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February 2024 by J S
Multiple deliveries to my apartment flagged as failed delivery with no attempt to knock on door, much less come to the door. Changed delivery point to a drop off point just for the delivery point to never have a truck door for delivery or pickup. Went to customer center during posted hours to find out closed.
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January 2024 by Ilona Dill
One of the most kind and helpful employees in town!
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December 2023 by bobbyboost100
Way too many bots, not enough human interaction. This is my last UPS package.
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September 2023 by Patricia Brown
Greg was absolutely wonderful ! While trying to figure out where my package was he was also funny and assured me when to come back to get my package . Excellent customer service !
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August 2023 by Maurice Wilson
Perfect
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August 2023 by chris drimak
Need to update your times. Says you open on Saturday and you’re not. Man I hate when people ship me items ups
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August 2023 by Brenda Ogburn
Pick went well and no long wait!
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July 2023 by Daniella McNair
I'm really at the point of canceling all packages that will be shipped by UPS because this keeps happening. I got notification that there was a delivery attempt but when I look outside, no one even came into the apartment complex parking lot to even try to open any of the doors or leave it by the mailboxes. This means the driver had to drive around the perimeter of the apartment complex which is on a main road and mark it as delivery attempted instead of finding the parking lot entrance and entering it to get to the main entrance of building.
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July 2023 by L Disbrow
If I could rate ZERO stars that's the rating you'd receive!! For the 5th time, I'm having to make a complaint for the same problem. Drivers who don't read/follow directions. It clearly states "PLACE IN LOCKBOX, on the package!! " What it doesn't say is to ignore the *NO TRESPASSING SIGN* enter the backyard and place on back porch. If the driver would have gotten bit, it clearly would have been on said trespasser!! The lockbox is waist high not easy to miss, there is signage on the door,package and lockbox. This is a refrigeratored medication, my fiance had to go looking for the medication as I work 12 hours days.
