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February 2024 by Dustin Lewis
Great place let me take back shoes that don't fit two times no hassle
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December 2023 by Clifton Hill
Great customer service. Also a good selection of clearance shoes
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December 2023 by MrVito28
Great customer service and great deals on shoes!
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December 2023 by Laretha Duke
I just went in the store to purchase my daughter shoes and this shoe was marked as buy one get one free and when I got to the counter, it did not ring up properly and instead of the manager on duty, honoring their mistake, she said “I can’t give you a free shoe” , she didn’t even go back there and put it in the correct spot so this would not happen to someone else. Rude!
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December 2023 by Google Subscriber
12/15/23 at 11:15am “Alicia” claims to be a store manager but lacks common knowledge in her job skill set. Refused to measure my child’s foot told me it was my job to look at shoes and figure it out, followed me around the store to berate and degrade my child and myself. When I asked for a manager she showed up to the counter to argue with me and talk over me claiming she did this and that and it was my doing and fault for the ill conceived situation that occurred. Told me to go ahead and call corporate nothing would be done to her basically informed me she was indestructible and nothing I would claim would hold salt. I thought it was common courtesy to greet customers in a polite manner and assist customers in measurement of feet. Being a grown adult I understand not all shoes fit the same however I just wanted to gauge a good starting point as my son is still growing. This interaction with this grotesque “Alicia” was unprofessional and even asking her to stop following me, arguing with me in front of my child and degrading me after her refusal to assist me she continued and continued and continued until I left the store in tears. I was an avid Shoe Carnival customer but I won’t be returning for any round two especially with this kind of employee behavior. Even after I asked for a manager (she happened to also be a manager sadly) she had to twist the knife a bit more in her behavior towards me and blame me for her actions and behavior towards myself and child. We just had a tornado rip through this town, I lost everything, my children lost everything. How about some common courtesy, and empathy to those who did, and maybe make someone’s life a little bit easier by assisting them in one small duty that they thought was part of your job. Apparently, it’s not part of Alicia’s job to assist customers and shoe measurement. I know better, and I won’t ever be returning to this store. It’s a shame that this is what this generation has boiled down to. It’s one thing to argue with the customer in an aisle. It’s another two follow them up to the front of the store and berate them and degrade them and continue to do so until they leave. Thank you Alicia for making my morning and making myself and son uncomfortable. I hope others don’t go through this situation. Be warned of this person who represents this store and for your own good don’t bother asking for help especially from Alicia. Unless you want to be argued with in front of customers and followed up to the front of the store to get more degraded, talked down to and made to feel lower than a dog. If you want to be treated that way make sure you ask for Alicia she will definitely get that all squared away for you. I am ex military, ex police and work in nursing. In all my years I can say this was a first for me. I absolutely feel sorry for anyone who goes here and will have to deal with this new generation of employees that think it’s okay to treat a common decent person like this the way Alicia did to me and my child. Good Job Shoe Carnival for employing people like Alicia. What a way to show people like me and my child it’s ok to treat people like this. To those who think of coming here to shop, think twice. Alicia made my morning a living hell and my family already went through devastation on 12/ 9/23 with a tornado. Just be prepared to do your own measuring if you know how and the work entailed.
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November 2023 by Scott Stuard
Sweet place
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November 2023 by Evis Simpson
Although the young man that was at the counter was no help. It was a female walking around and I asked for assistance getting some shoes down. Not only did she help but she recommended another pair instead of the ones I was looking at. Thanks to her because I didn't realize how much walking I do in 8 hours. My feet thanks her also. If you are going to be at the entrance at least speak when the customer comes in.
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October 2023 by Vincent Padilla
Well, I found some good shoes for a fair price....
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September 2023 by Rihanna
New to the area was looking for work shoes no one said can I help you or acknowledged I was in the store, walked up to a pink was a manager who was upset that I interrupted her because it was 6 o’clock and they close at seven I just walked out I see skin color is the only thing they care about seen a lot of people not my race get help but not me….
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September 2023 by Betty Scott
They sell a large variety of shoes. The prices are reasonable.
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August 2023 by Rebeccah V.
The best experience ever!!! Back to school shopping was done during the no tax weekend. I expected total chaos. Staff members were amazing. I'm shocked at how well organized the store was!!! Management deserves 10 stars!!! The cashier was so friendly and helpful. I spent almost $500 on shoes for my kids and we will be back. Thank you to fall the staff members who waited on us!!!
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August 2023 by Maggie Duda
ALISHA was absolutely incredible. went on a whole mission around the store to find me what i needed in the correct color and size, despite the style being “out of season” (when the heck is a western style boot out of style in TN?) she totally agreed and was the gem i needed. thank you so much alisha, you rockstar
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August 2023 by Brandy Griffin
Great sales, and good shoe selector indecisive children. They do offer military discount.
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July 2023 by Tammy Miller
This place is awesome , dont forget to play the games so you can choose better quality shoes with nice discounts.
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July 2023 by pcninjama
Great customer service. Quality shoes at great prices