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July 2022 by Heather luu
Whoever answered the phone and hung up on me TWO TIMES, 6/30/2022 at 5:50 PM. You are absolutely terrible at customer service. I was asking a simple question about how late/early I can pick up my birthday freebie and the same lady hung up on me twice and then the third time I called, another lady picked up and did not apologize for what had happened. She literally said “okay, I’ll let her know.” Are you kidding me? This is how you treat your customer over the phone over a simple question? I would LOVE for corporate to listen to our conversation because this wasn’t it.. You guys signed up willingly to work here and take care of your customers so ACT LIKE IT. I’m so shocked at what just happened. Mind you, I had no attitude coming into it but got so annoyed for what I was experiencing. Shame on you guys.
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November 2021 by Anna Vieira
Went in today and was helped by Amanda! She was very professional and sweet.. Thanks again for your help!
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September 2021 by Hope Hemmings
everyone was pretty nice, but an employee had a black completely see through mesh mask that made me and my friend very uncomfortable seeing as we are in a pandemic.
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January 2021 by Hp B.
Brittany is amazing!! I came in the store to return some items that did not work for my skin type and she processed my return, helped me pick a different skin care item for myself, AND since I missed my birthday gift due to the lockdown, she also gave me my gift of the popular bumbum cream that I’ve been on the fence about for a while now! So excited to try them all! Hope they all work for me!
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February 2020 by Casey Elgin
Love their customer service here. They are friendly and down to earth compared to employees at other Sephoras and Ulta's. Only reason I didn't give 5 stars is because they seem to be out of stock on a lot of items and out of popular shades in foundations and powders. I know this is a small location inside a jcpenneys but I wish they carried more brands.
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August 2019 by Elizabeth Dotson
Abby and Amanda are awesome!!! I came in to get my free birthday gift (this was my first time) and they were so kind and helpful!!! I will definitely be back and they're the reason!!! Not rude or judgemental like some other stores!!! They're extremely welcoming and friendly!!! Best employees there!
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July 2019 by Kate Rogers
I was in a rush and wanted to find a lip color quickly. The young lady asked if I needed help and I initially waved her off but later decided I could use her advice. She came over and helped with a smile, answered all my questions, and helped me pick out additional items I forgot I needed until I was checking out. She wasnt pushy at all and was extremely helpful! I wish I could remember her name, she was dirty blond and about 5'3ish and curvy. She helped me pick the perfect perfume sample for my special day. Im only giving it 4 instead if 5 star because they had several items out of stock at the time. Overall great experience and will be back again!
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May 2019 by Sierra Speight
I always get the best service in this Sephora! I love Sephora anyway so it may be a little biased but they just always help me get exactly what I need.
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May 2019 by Erika Jay
ALWAYS sold out of Fenty. I check every month so I don’t have to drive to Nashville or order online. Whom ever is the stock manager should be downgraded to a different position.
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May 2019 by Nessa The Finessa
Where’s the diversity and customer service skills? Worst Sephora that I’ve been to so far.
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January 2019 by Mrs. Y
When I asked one of the sales associate about the Rihanna fenty brand, one of the managers approached us rudely and said we can't talk about that. I've never heard of a store that sales a product say that they can't talk about it. She needs to learn customer service skills.
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January 2019 by bnd103096
So glad they opened up here! Staff is so helpful
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January 2018 by GiGi Fuentes
Grand opening today as of September 8, 2017. Great to have Sephora beauty so close by.
