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July 2024 by Austin Harvey
It has been nearly 3 months and I still have not received my security deposit back despite multiple calls and emails trying to resolve the issue.
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July 2024 by Kayley Grimes
Very prompt at responding and addressing any issues. Everyone is very nice. I am very glad I chose Platinum Realty!
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June 2024 by Luis Mulato
It a nice quiet place to live at and how close it is to the stores or restaurants near by.
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June 2024 by A. C
Taylor was fantastic to work with she was patient, kind and answered all my questions at a timely manner and I really appreciate her assistance with this process!!
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June 2024 by Mitchell Weiss
My sister, brother-in-law, and I had Taylor P. as our realtor during this move-in process. Not to go into too much detail, but we were all in a pretty tight spot for a solid 3 weeks looking for a house to move into.
After dealing with multiple other companies that were giving us the run-around, Taylor was the person who gave us the most amount of grace and professionalism. She went above and beyond for us, helping us with the application and staying in constant contact with us even past her normal hours.
Without the extra work she put in we would not have gotten into the house as soon as we did, and in the end saved us hundreds of dollars. Thank you so much, Taylor!
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May 2024 by Joseph Harrison
My experience getting a home with platinum realty was made extremely easy thanks to Taylor Pena, she was amazing during this whole process. She stayed in constant communication with us and always made time to answer any of our questions. If it wasn’t for her patience and diligence and professionalism this process would’ve been. If you ask me Taylor deserves a raise for how amazing she is
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May 2024 by Michael Toland
If I could rate it lower I would. Absolutely do not use this company as an owner or as a renter. They are greedy and unethical. I own two homes in different states that are both rented through property management and this company’s policies are vastly different. Owners should pay the bulk of the fees and tenants pay the rent and a basic application fee only. Although I do not have physical proof I can assure you that they are both way overcharging for fees and are most likely double charging tenants and owners for the same “admin”. Highly unethical.
Charging $100 per adult for an application fee is outrageous when it’s a married couple. A $500 admin fee to produce a lease agreement makes no sense. What are the owners paying for? The first person I spoke with Tanya told me sorry I understand the fees are way higher than other companies around here. That was a red flag. When asked about the fees not only was Courtney rude she also couldn’t articulate why the fee was so high. She said they have a lawyer review the lease agreement which is either patently false or they are dumb as Tennessee and most states use a standard lease agreement that does not require any legal review. The rest of the admin benefits are tantamount to a money grab. $500 to fill out a lease agreement… that’s the definition of greed.
The $30 monthly fee covers a $5 air filter, credit building reporting, and an available 24 hour maintenance line. Again I ask what is the owner paying for. I understand the air filter is a tenant responsibility so ok. But why would I pay to have a 24 hour maintenance service. This is an owner problem and typically what they are paying a 10% monthly fee to the property manager to provide their tenants these services in order to protect their home investment from damages. If there is any maintenance issues after hours that a tenant is responsible, I can just call my own service. For an owner this might seem like a nice feature that you get with your monthly fees but how is this a benefit to the tenants. Greedy and unethical billing that tenants are paying for services they don’t need. I was told they are unable to waive these fees. Which seems preposterous. If I don’t want the service why do I have to pay for it. Courtney tried to tell me it was because of fair housing laws.
Absolutely the worst property management company I have interacted with. Do not use them. And if you are an owner you should really be questioning is this the company I want to manage my house investment? And what am I getting with all these fees.
**update after I wrote this review the company deleted my account where I can review the fees and lease agreement. Care to explain that? If I decided I wanted to rent this property, you already removed my account so I can no longer view the lease agreement.
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May 2024 by megan lipovsky
Our leasing agent, Taylor, was amazing! She answered any and all questions within a timely manner and provided us with very useful info. She made the process of moving into my husband and I’s first house seamless!
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May 2024 by Lori O’Shoney
Excellent service and response!
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May 2024 by Cammy Wilkinson
The approval/leasing process was very smooth. Taylor was very responsive and helpful throughout the process!
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May 2024 by James Christopher
Taylor was great communicating with us in a prompt timeline helping us out with all of our questions and concerns!
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April 2024 by Monique Howerton
PLEASE PLEASE PLEASE DO NOT RENT FROM THIS COMPANY!!! These shady people (especially Kim & Kayla) will pretend to be so helpful and care, but they will lie through their teeth to get you to sign the lease. Make sure you read the fine print too because they’ll throw you over a barrel and screw you over to ensure you can’t rent anywhere else OR get a mortgage. None of their numbers add up and they walk the fine line of legal with the fair debt collection act. If they could afford to use the better business bureau I’d file a complaint with them. Our hearts were absolutely filled with joy when we thought we found a rental company that cared & seemed so nice, then we found out very quickly how cold and callous they truly were, especially when it came to the safety of our family. Now they continue to ensure our family cannot move, cannot buy a house, and they just want to continue to make life miserable even when they got their money and then some. We rented from the owner Kayla herself. A house she swindled out of a sad situation for an employee of hers. We moved in being told their were small minor cosmetic issues with the house, later finding MOLD, MICE, bugs, the fence coming down, the back porch not even connect to the house and slanting down (unsafe). It was so unfortunate for my newborn baby and our other 3 children to have to live in that until my husband fixed it without being compensated. They also left trash in the yard that WE had to pay over $200 to have picked up. We ended up having to d/c our lease early which the owner verbally stated would not being an issue as she needed someone to rent it and we needed a place to rent quickly. She said the lease was a formality. We didn’t think anything of it bc we are old fashion and someone’s word should be their word. I know, we were so stupid for that. We as a veteran family were in Clarksville bc of that after hubs got out of the service, but we needed to go home to NC due to family, custody court, and medical issues with my husband’s father. Again, we were originally told this wouldn’t be an issue bc the house would have to have a FULL renovation when we vacated anyway so we were doing her a favor by renting it for a while to cover those costs. So that was fine. Well the company decided no that was not the case and we in fact would have to pay rent until the renovations were done and the house could be rerented. So, we basically got to pay for her renovations. And we were told that our security deposit would not count towards any of it. They tried collecting 3 different multiple thousands of dollar amounts ($4,000; $8,000; & $6,000) in a 10 day period before sending us to collections, where collections charged a 37% fee on top of the thousand they were charging us. These people are PATHETIC, DISGUSTING TRASH HUMANS. I hope this review will help save another family from the absolute heartache this company caused and continues to cause over a year later.
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March 2024 by natalie drudy
Taylor is friendly and efficient and has made this experience a great one!
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January 2024 by Michelle Clements
My experience with this company was amazing. I worked with Taylor Peña and she made the whole process smooth and easy. She always responded very fast and just over all made my experience very good as this is my first time renting!
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January 2024 by Ashley Holland
Unrealistic expectations. Yall are extremely out of touch, $100 for an application fee really and double the deposit if you don't have a 650 credit score. I hope yall go out of business with the way yall are scamming people. Also what exactly is an admin fee?This place is definitely a scam.
