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August 2024 by Chanquilla Burt
They do quality work here! I can’t say enough about how nice and welcoming their staff is. They are also upfront, are clear on pricing and dependable. Everything they do is with the customers best interest in mind!! I will be a repeat customer.
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July 2024 by Obee O'Bryant
Great service! Honest and professional they have been awesome with our BMW and Volvo
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June 2024 by Stephon Dougherty
Had a door handle repair for a 06 bmw on 4/9/24 that lasted me until 6/9/24. I made the mistake of accidentally throwing away my repair paper one week prior and modified import repairs willingness to accommodate me for that was 0.
Customer service was rude and firm in the statement that I’d have to pay full price again to get the door handle replaced again two months after repair which was 500$ to begin with.
With their mistake on the job with the door handle that it break in two months and their lack of care to be a company that puts their customers needs first despite obstacles that a customer may make. The man who runs the shop/does the repairs wouldn’t even look at the car to say if he remembered fixing it or not.
This would not be a place i recommend to make your long time mechanic. The man who runs the company only cares about money and if you’re in a situation like me squeezing you out for as much as he can get.
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June 2024 by Corshea Tamaalevea
Save your time/money & go elsewhere!! Owner is unprofessional and very sassy! Vehicle would be picked up with all of the codes cleared like problem was fixed, then would cut completely off on me. Car had to be returned 3x, just for the same problem to occur again + other issues after him claiming it was driving fine the same day i picked it up. Your vehicle will just sit around at modified & have the same problem you started with, if not more!!
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April 2024 by Mary Morgan Primasing
Thomas and his team are always the first person I call for any car issues. He and his team are extremely knowledgeable, and always provides a great breakdown of next steps. Always a very pleasant experience with his shop.
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November 2023 by Joshua Brown
I'm extremely frustrated with Modified Import. Spent over $2k on a new clutch and only 3 months later I am left stranded on the side of the road. Called numerous times to hear busy signals and when I finally got through I was told I had to wait another 3 weeks just to be looked at. I even asked if it was ok to tow it so that could look at it when they had a moment only to be told NO.The true test of a company is not the initial sale or service but when problems occur after the fact. Today they gave me the impression that they simply don't care about ensuring the job is done right and the customer is made whole. Beware once they get your money you are just another number and an inconvenience. I hope that Thomas (owner) will call me back and prove me wrong and restore my faith in Modified Import.
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October 2023 by Robert Banks
This is the only place to take your vehicle if you want a shop where the owner and his workers have great integrity. No, he's not God but he stands behind his work.
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September 2023 by Brandon Amos
Good for oil changes
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September 2023 by Pat JH
Great timing, friendly staff and awesome customer service.
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September 2023 by Elton Clark
Very friendly over the phone. But...they never followed up with the promised call by their technician. Not reliable.
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September 2023 by Keeton Barron
Great people to work with. Honest and up front about everything.
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September 2023 by Katie Claudio
Great service all around thank you!
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September 2023 by Gayle Morrison
Fast service, fairly priced. Will use them again . Excellent service.
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August 2023 by Luckas Caldas
There are multiple horror stories about this place on online forums and I witnessed it myself when someone I know had to have their car worked on. Quoted them a price and then ended up bumping the price up an extra 200 due to charging for fluids for a completely different service even though my buddy didn't ask for the service they provided. The original issue wasn't even fixed in the end. Owner of the shop wouldn't budge at all with the price even though his workers quoted a much lower price in the beginning. Definitely recommend going somewhere else
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July 2023 by Caitlynn L.
So my buddy came here to get his bmw fixed for one or two problems everything on the car is practically brand new. but they kept milking him for money and his engine light is still on and charges him over 500 dollars when there was an initial and set price for fixing that one or two problems for his car. then they had the gall to come back with additional "problems" knowing full well it wasn't necessary to replace and messing with everything else that had nothing to do with the problem and didn't even fix his car. what type of place are you guys running it's bullshit.
