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“If I could give William Greene 10 stars I WOULD! He went above and beyond helping us get our child’s phone unpaired and back to working! When I say this took more than a week, it did !”
“I have a son with autism who is extremely into phones he has so many when one stops working he thinks his world has stopped he calls Rick the phone Dr and some times I think he brakes them on purpose just to go see him and trust me Rick has fixed over 20 phones for my son we love him and his amazing workA++++”
“Thank you, Tahjir! and Kae! What an Excellent! and Fun Experience! You both were so kind, friendly professional and patient just a HUGE! help to my busy day! I really appreciate that. I will choose this store from now on for any help with my service needs and I won’t have to hesitate about the assistance I will receive! I’ve been to many other AT&T stores and have been disappointed with the quality of their service but you two made that up for me today! Great Work you guys.Thank you!”
“Leo and Myra went above and beyond to help me get my upgraded phone. Very informative on the phones, prices, and changes that would happen. Even stayed open later to make sure I was taken care of. Going above and beyond for a valued customer.”
“Upgraded to the new Apple iPhone 14 ProMax with Keegan recently. He walked me through everything, was thorough, kind, knowledgeable, and awesome! Thanks for making a long experience great! Highly recommend and I love love love my new phone!”
“Last week I called Cricket for a price on two cell phones and I spoke with Alexa, who informed me that she was working at a different store that day. Based on the prices she quoted, I told her I would be there the following day, assuming that the prices would still be good at that location.After driving for an hour to get to the Cricket store I called, the employee who was there gave me much higher prices and he was not very friendly. I called the location where Alexa was working, and she not only honored the prices she gave me the day before, but she stayed after the store closed to help me with the set up of my new phone. She went above and beyond to offer superior customer service and she did not act as if she was inconvenieced at all. She deserves a raise or a promotion!”
“Absolutely wonderful service From Dallas and Brooke. They made switching over simple and easy to understand. Cannot state enough how wonderful there service was for my mother and i.they definitely know how to treat customers:)”
“My rating is for the store staff, very attentive, especially for Luis Sierra, who despite not speaking Spanish very well, did everything possible to provide us with excellent service... super friendly, respectful and professional in his area...
Good job Luis ?? Thank you for serving us....God bless you”
“I went and purchased the T-Mobile 5G Gateway. The lady helped me tremendously. She actually took it out of the box and set everything up for me and had it running before I left the store. All I had to do was take it back out of the box when I got home and plugged it in. All I had to do was wait for the signal and connect my devices. She avoided any type of trouble shooting I may have encountered if I had taken it home and set it up myself..”
“I had an issue with my phone not reading the SIM card. I went in, they were very friendly and helpful. It's what you expect when paying so much for service.”
“Every time I come into this store a man named Michael helps me and I seriously wouldn't know how to even work my phone if it wasn't for him. He is seriously the only person I ever want to deal with when I come to metro. It's always a great experience going to this store. Michael has once again kept Metro a very happy customer.”
“This AT@T location is wonderful. Me and my husband and my son went there yesterday to get better service and left our old carrier. Maxwell the rep that was there yesterday. Was Awesome and Wonderful and Polite and very knowledgeable. He listened to our needs and what we was looking for in devices. He did a wonderful job”
“Great service agent took the time with me to make sure I was able to get my wife a nice Christmas gift iPhone 15 she really cares for her customers provided top notch service thank you very much…”
“I had the best experience opening my new line with a rep named Stacy. She was very educated on the phn and service Boost provides. I was skeptical moving from Verizon but the amount of money I saved and knowing the service I will be getting made it worth my while. Def 10 out of 10 ask for Stacy though because I cant speak for anyone else there!”
“As soon as i entered the store i was greeted by John. He and Robert were so knowledgeable and kind. I felt they went the “extra mile” for me! I was extremely grateful!”
“Had to replace a damaged phone. Clerk who waited on me quickly retrieved a phone from stock that matched the one I damaged and switched it out in under 15 minutes. Quick and professional service, that's why Cricket is the ONLY cellular provider I will use.”
“Gentleman was kind and helpful however it's extremely disappointing that a new phone WITH AN UPGRADE IS 20 LESS THAN A NEW PHONE AND 209 FOR A 5G IF I GET A NEW NUMBER.. what is the point of an upgrade if the replacement is almost full retail????”
“I have been a sprint/T-mobile customer for well over 20 years. I've been to this location many times since it opened as well as others. Today was the best customer service experience ive had thus far.
Nick was so kind and personable. He went above and beyond to help me work through the issues with my phone. Even though it was very close to closing time he didn't rush me out the door, solved all my issues and was very thorough in explaining everything i needed to know. . His co worker Ashleigh was very nice as well while Nick was fixing my phone. Good customer service is so hard to come by these days so I appreciate employees who truly care. I will come to this location always. Thank you Nick, and thank you Ashleigh.”
“Ramon was extremely genuine and conversational! I was researching options for my wife, and he was the best! If you can't get an appointment with him, definitely ask for Carlyle! These guys will get you set up!”
“Go see Tracy. She’s awesome. I walked in and paid my bill and I walked out saving 80 bucks on my future bills. I would give her 10 stars if it went that high. Thanks again Tracy.”
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“I can’t express how grateful I am for Delton at Cell Phone Repairs! I came in desperate after visiting three other places that couldn’t fix my iPhone 11 Pro Max battery issue. I rely heavily on my phone for everything, and Delton truly was a lifesaver. In less than 45 minutes, he had my phone working like new! His speed, professionalism, and expertise are unmatched, and he turned a stressful situation into an easy and quick fix. Thank you, Delton, for saving the day!”