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February 2024 by Somebody Special
Please help me find the corporate number to this company there’s a recall on the 2021 Chevy traverse and even with the supporting documents they are not fixing the problem that is due to a GM recall I don’t see how that works this is by far the worst company yet
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November 2023 by Stephen S.
Cedric is a shady salesman. he answers his phone VERY aggressive "Who's this!?" after he texts you to contact him. (Red flag#1). Then the used truck I went to go see has a electronic brake lock issue and will not unlock the brakes not allowing it to be driven (Red Flag #2). Then, the next day, after contacting him to see if the issue was fixed, while AGAIN answering his phone aggressively "who's this!?" (should've been red flag #3), he goes on to say "It was just a break pad placed on backwards." Well, i went back and drove the truck and it was great while going slow but, when you got the RPM's above 3000, it ceased up again. That was officially red flag #3 for me. Never do business with people who talk to you as if you were a criminal and then straight up lie to you about a vehicle issue when I am about to drop $30k on something.I will never do business here.
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August 2023 by Chad P.
I purchased a used truck back in May of 2023. The vehicle was needing some repairs to be ready for sale. In multiple conversations with my salesman he shook my hand and assured me that the dealership would fix the issues and that if other things came up they would take care of it and that they don't do half assed stuff, they will make it right. Within a month of my purchase the air ride that was supposedly fixed during make ready failed while driving down the highway. They took the truck in and had it for two weeks for repairs that should have already been done. Last week the truck died in the middle of the street with and electrical problem with a coolant valve. And has since died left me stranded calling a tow service three other times. Ive called the salesman and he said the dealership wasn't going to do anything tow it to the dodge house or another mechanic shop...did even offer to bring it to their own service department! Long story short and multiple repairs on various systems and trips to shops and $1,200 later the truck broke down again on the way home from the shop for yet another issue last night...I've called and tried to get contact with the sales manager with no success, spoke with the salesman multiple times with the same message of essentially not the dealerships problem. I've asked them just to make it right. This vehicle has been broke more than it's been driven then the 89 days that I have had it. I paid $23,000 cash for the truck. At this point I would take trade value of $17,000 and loose the other $6,200 dollars I have in the purchase price and mechanics bills on the truck. They said you more than welcome to come trade it on a new truck but won't work to make this purchase right. Why would I want to take an even bigger hit on trading and purchasing another vehicle through them??? Oh and the shop I did take it too said that the air ride is STILL not working properly! Stay AWAY! Do not purchase from this establishment.
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March 2023 by Gary D.
I took my car into James Corlew Chevrolet for transmission fluid change, brake fluid, replace wipers and coolant change March 2023. I should have followed my instincts when driving up at 8:35 am and no "green arrows" were on at service door and no discernible lights on inside and could see no people moving around. I waited about 5 to 7 mins and I drove on and come back about 30 mins later and the same thing. Finally after about 5 mins or so the door went up. I ask what time they opened and he said 7am. I stated that is what I was told and the sign on service door stated this also. I told him that I had been there earlier and the door did not open and the "green arrows" that I was told about on phone were not on. He ask "their not on yet". The service advisor presented with no professionalism or customer courtesy. He never came to the customer lounge to inform me of the total price or to confirm he had entered the info I gave him was correct on work order. Any way I got a call back that my car was ready, about two hours and was timely. I was presented with invoice at the cashier's window and the advisor walked away quickly. Total price was $741. She insisted I sign everything and like a robot "cash, check or card". I signed, BIG mistake! Not that it actually matters. I never worry about this with the two Chevrolet Dealers I have done business with for years. Drove the car about 10 miles through traffic and checked transmission fluid three times. It was barley in the minimum zone but should had more fluid. I drove back to service doors and one opened. Some man, I'm guessing service manager, supervisor or something, standing by car when I got got out so I told him about the fluid level. He stated he would "take are of it," that he "had a trainee back there." A trainee changed my transmission fluid! Think about that. He should had closer supervision! It's a transmission!! The coolant does not look near as orange/red as it did the last time it was changed at the dealership where I bought the car. It just does not appear to be fresh/clean. The brake fluid at least had some added but is absolutely very close to being too full. It is over the fill level line and may be touching the 'cushion' on inside of cap. The tech did NOT clean any of the fluid caps or the area around the caps. This is strong evidence of NO professionalism and does not instill confidence. This of course worries me. I saw this after arriving home. I'm glad I keep under hood fairly clean. Now to the "Dollar Store" wipers. They did fit but were NOT close to the wipers they replaced. The wipers looked like toys compared to previous wipers. I had replaced twice before at two other Chevrolet Dealerships. After arriving home, I took passenger wiper off and it was held on, sort of, by a very thin plastic tab that almost broke off and would not have stayed on again! I have never felt so 'reamed' in my life! It is not the price, it's "what did I get for MY money". After arriving home, I called my local Chevrolet Dealer Parts Department and they had the wipers in stock that belonged on my car. She also stated voluntarily, "Sir, if you will pull into one of the service lanes we will be happy to install these for you." No charge for installing. They did follow through. I chose James Corlew Chevrolet out of convenience and location at the time!!! Lesson learned! BTW I have owned a few new Buicks and Chevrolets over the years and have dealt with numerous GM dealerships throughout the Southeast and this is absolutely the worst experience. In fact, it is my only truly bad experience with the actual service. This was my experience at James Corlew Chevrolet. You be the judge. What do you think I got for my money?
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February 2023 by Papi G.
Caleb Payne was awesome!! He helped me and my family get a trailblazer that was perfect for what we needed! The best car buying experience I've had by a long shot!
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February 2023 by Kevin Egan
My wife and I were in desperate need of service due to vehicle issues and Brandon (Service) stepped up and helped us considerably. He walked us through the process, kept us in the loop throughout the ordeal and really was a source of confidence and professionalism. He turned a bad situation into a positive experience !! Thank you again for the help.
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October 2022 by Timothy Grant
Wow. My appointment was at 12:00. Everyone was very professional and nice. They offered to wash and vacuum my car. It was clean and looking good. Thanks guys. This was my best visit.
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September 2022 by Ricky Jeffries
Went in to get a oil change, APPOINTMENT time was at 1600, I ARRIVED at 1530. WHY did I leave at 1810 with NO monetary discount just a "I'm sorry for the wait"!!!!!
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September 2022 by Dale Schantz
Prompt and courteous
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September 2022 by Isela Aranda
Excellent attention
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September 2022 by John C
Staff as good as ever....but as with all things now, Auto Maintenance is getting more expensive.
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September 2022 by Thomas Jones
Very bad customer service.
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May 2022 by Sarah J.
I wrote this review about James Corlew Chevrolet, or more so about a unprofessional salesman that myself and a friend who we unfortunately encountered. Thought we would hear something. My father and myself went back to that car lot and as soon as we were pulling in I saw the horrible salesperson and pointed to my father. My father started laughing cause he recognized him and said that salesman has worked all over town and one of the most well known crooked alcoholic salesman in town. He almost stopped and said something to him but he knew he would run and hide from him. So we didn't stop. My father said that the James Corlew staff made a really big mistake hiring him. Looks like Corlew lost a few family members as customers. Such a shame. Wondering if I should put this on Google and not just Yelp so more people can see this review and be aware. Be careful ladies and gentleman out there buying a car. You're there to buy a car and not be sexually harassed and demeaned.
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May 2022 by Tymara TATE
I'm going to start by saying that my first review I was not happy but after all sometimes correction can be done. I truly appreciate Jason Blurton executive manager corrective action going above and beyond. Thank you so much , also it was great to see our favorite salesperson (Johnny Farrah) bring us our loaner car. This was my expectations of service and detail with a Cadillac thank you so much we will see you soon.
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May 2022 by Brenda S
If I could give zero stars I would. I took my Cadillac there twice. Once when my sunroof was leaking. Had to replace the screen. It was left with handprints on the sunscreen and unclean. Almost $1700 in costs. Every other dealership I have visited has cleaned up when they were done. The second visit was via two truck with engine light issues. Again, almost $1700 in costs this time they said I need brakes and rotors so I agreed. Went to pick up my car. A woman in my car came racing out of the dealership and racing down the street. I stood there with my mouth open. I had already paid the invoice for service. The service person told me there was a problem with it running rough. ??? Ok. I trust you. So I left and came back about an hour later to find my car was wrecked in the front passenger quarter panel. ??? I know my car completely. It WAS my baby. They completely denied wrecking it. I told the tow driver they were blaming him. I took pictures while tow driver was on the phone with me. I then took it back to the body shop for an estimate. Over $1500 in costs!!!!! They said "Turn it in on your insurance" ??????? Seriously? I argued with them and then the service person disappeared. I called they said he was gone. Mind you I was in my friends truck outside the dealership service where that service person was standing. ??? I refused to take my Cadillac home in that condition but he said the manager was gone until Monday. I did not feel safe driving it in that condition. I called on Monday and the Manager said he had 60 cameras and would get pics. I got ONE pic that proved nothing. It showed my car sitting sideways next to a water fountain ???? He said that's all he had. Nothing on the tow truck. To me this proves they wrecked it. Otherwise where are the pics of the car on the tow truck??? I ended up driving it home. It has major issues, the hood is crooked, the car jolts when you push on the gas, the alignment is jacked up, my tire has scratches from where it was wrecked. I will NEVER EVER trust another dealership thanks to their horrible handling of my vehicle. I have contacted an attorney. DO NOT GO HERE. THEY ARE DISHONEST. They overcharge for incomplete shotty work. Find a better place. Now I see why the dealership is empty. I am sure they will be out of business soon. If not they should be shut down. I have to sell my car. I had to buy something else. I could no longer drive it and feel comfortable. They ruined my favorite car. RUINED and cost me a ton of money for nothing. I'm so upset and horrified.
