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December 2023 by Beverly Blackard
Sango Firestone employees are very professional, courteous, efficient. Prices are good. I feel very safe after my car has been serviced.
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December 2023 by Garlin Lewis
Do not go to this Firestone. Got an oil change and tire repair done on July 15, 2023. Left the plastic wrapper on the oil filer. Luckily the oil got hot enough to melt the plastic so It did not cause that much of a restriction too long but when I went up there to confront them about it, the manager couldn’t understand how his staff could do that. So he stuck his finger in the oil filter output hole and was like see the plastic bunched up off the cap. But your finger is a blunt object, your finger not going to go right thru. the threads on the oil filter mount are metal and sharp enough to cut thru the plastic that’s how the tech was able to still put the oil filter on with the plastic. Did not notice all of this until the car told me an oil change was needed and I decided to change my own oil and notice the oil filter was very loose and oil was all over the bottom of my car. Now I have to take my tire off the rim and look at that to make sure the repair was done properly. I do not trust them with mine or my family vehicles anymore and will not be back.
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November 2023 by Jonathan Linton
Put a patch on my tire. Job took three hours when I was told it would take an hour and a half, they also lost the cap for the stem on my tire and did not inflate the tire to the proper pressure. I would not advise going to the shop.
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November 2023 by Robert Brady
Clean facility (brand new), easy to get in and out of the parking lot and back on to the main road way (controlled by a traffic light), staff super friendly even under pressure, quoted work was the actual price without high pressure to do additional work. Lobby is close to restaurants and coffee if waiting on work to be done. All in all a great experience.
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November 2023 by Mary L'Herault
Did not love this firestone. I came in for a tire rotation and the service manager kept trying to get me to spend more and more money, then tried telling me my car was AWD and that i had to replace all four tires when I know for a fact it's FWD. I ended up buying two new ones because I knew the front ones had to be replaced. When I got outside I saw that they put the new tires on the back, and moved the old ones to the front. Do not recommend coming here, especially if you're a young, adult woman.
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September 2023 by Timothy W.
Excellent customer service, excellent work.. yes I would highly recommend this Firestone!
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September 2023 by Joannel Caballero
Service was horrible and slow even with an appointment and I showed up early for my appointment, truck sat for over a hour until I said something, girl up front got smart with me, I had them finish my oil change and not my alignment wasn’t going to wait 2 more hours for that, seems issues only happen when Ray is in charge. Won’t be doing business there when Ray is working again.Services: Wheel alignment
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August 2023 by Idiocracy
I went to all Bridgestone locations to get 1 tire replaced. The only one that had no problem fitting me in was on Winn Way. I would very highly recommend this Bridgestone store. They were very courteous and quick.
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June 2023 by Louis Ayres
Got there 15 mins early for my appointment, one hour later they still haven't moved my truck. I asked why they make appointments if they cant keep them and the little old man wanted to get smart like I was the problem for being there on time. 2 hours later they wanted to charge me $150 for an oil change. Never thought I'd find a Firestone worse than the one in Springfield but this one definitely tried its best
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June 2023 by JetSet Kev
I've been needing new tires and after researching my optionsI was driving and just happened to see this Firestone location so I stopped in to schedule for Monday of the following week and was told if I could come in the next day I could get an additional $100 off on top of the rebate plus there are numerous ways to save even more esp if you're a current or new Firestone Credit Card holder. Everyone was not only super friendly but as well knowledgeable and was able to assist in my request as well as answer random questions I had on some updates and customization I want to do to my car.Even though I have lifetime alignment at the dealership where I normally get my tires and service done, Firestone did a complimentary alignment for me and the tires were a lot less expensive than service dept at the dealership. I will be returning for more service related needs as well as suggesting/ referring more friends and family to this location.
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May 2023 by Stephanie Marie Rivera Velazquez
This is my go-to Firestone. They're always on time with my appointments and complete the work quickly.
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May 2023 by David Johnson
Service Manager went above and beyond to get my fleet vehicle in and tire replaced as quickly as possible. Excellent service and attitude by everyone I dealt with at the location.
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April 2023 by Theresa Sanfratello
They were wonderful and so professional. I would recommend this place to anyone
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April 2023 by Chelsey Lavery
Being busy and behind schedule is one thing. Lying to my face is another. I dropped my car off 15min before my 12pm appointment and was told it would be an hour. I called at 2pm asking if it was done, lady said they were half way done so I came to check. I got in the store less than 5min after calling and they had not even touched my car. I mentioned what was said over the phone and the lady proceeded to tell me they moved my car out halfway through changing my oil and were going to go back to it when they were done with another car. WHAT?! How does that make any sense?!?!Service: Oil change
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April 2023 by Gregory Weatherford
4 times to align a lexus still pulls hard to the right.. new tires everything new in the front.. was always in a rush to get it in and out . Never drove it to verify the problem.
