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November 2023 by Cynthia S.
This is directed for the automotive department. We were in need of a new rear passenger tire, decided to check and see if they were in stock because we were getting two new tires and keeping the better one as a spare. They indeed had them and at a great price. Got there at about 11:30, a gentleman checked us in and was very detailed and had said the wait would most likely be an hour before they could work on. Not a problem at all. Walked around quite a bit, sat down and ate some lunch. Decided to walk back to the lot and the car was still sitting where we had parked it and this was at 1:45ish. We then decided to wait in the customer area by the outdoor bay. 2:30pm hit and still hadn't brought the car into the bay, all the while the manager (John C.) had a lazy attitude with at least 4-5 employees laughing and joking and for a while, whilst 2 guys were working non stop and even one employee coming in to ask for assistance when the line started to get back up . The manager was completely ignorant to the fact that we were there and we felt completely ignored. He walked by at least a dozen times. We understood that people had appointments but the lack of working with a purpose just wasn't there as a whole. We asked the service representative at the desk and she had just stated that "they're working on it". Not one person said they were sorry for such a long wait, nor giving an update when we had asked. We're both patient people and this hit differently just because of the manipulative incompetence that stemmed from the manager. After 4 hours, we got two tires changed. 5 stars goes to Logan E., Brian W. And David
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November 2022 by Maggie H.
I recently moved to the area and this is by far the WORST Walmart I have ever stepped foot into. The employees block aisles and will not move over for customers. As well, I have had employees on 3 separate occasions be more than disrespectful and have severe attitude towards me. My partner and I often go to this location to buy groceries, at times my partner buys alcohol. The employees will not sell him alcohol with the groceries HE IS PAYING FOR, solely because I am standing with him and don't have my ID on me. Not only that but every time have been given dirty looks and sassy side comments that included, "white people are crazy" I am disgusted!! Eventually after speaking with the manager my partner was able to purchase. This is not at all acceptable.
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November 2022 by Craig K.
If you want to park in handicapped spots at Sango Walmart, just go right ahead. I reported someone illegally parked yesterday and no one cared. The guy at the entrance just looked at me as if he didn't speak English. As a disabled vet I had walk from the far end of the lot to park while some fat chain smoking woman sat parked backwards in a handicapped spot with no tag, no license plate and admitted she was NOT handicapped. You all suck.
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July 2022 by Sterling G.
Large supermarket. Great selection of fresh produce and meats. Large parking lot. Gas station has good prices. Large selection of home goods. Clothes, electronics. If they don't have it you don't need it.
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July 2022 by Maggie G.
How to get treated like a criminal........walk into this particular Wal Mart and be any color other than white. My husband is a proud American who's ethnicity is 50% Mexican and 50% Native American. He's skin is a beautiful shade of dark brown and because he is muscular he is often mistaken for Samoan. I am as white as a person can be. Why does this matter? Today we were in Wal Mart shopping. I forgot to buy something so I went back to buy it and my husband headed out to meet me at our car. He was asked for his receipt. He politely declined, citing his 4th amendment right against illegal search and seizure. This interaction should have ended there. But instead they call management, management gets ridiculously hifey, calls the police. At this point everyone is probably saying why are you saying this is racial? Just comply and it's all good??? Because every single staff member involved in this was white. Because the next three people that came through to leave the store were white and they were not asked for their receipts. Then I, my husbands very white wife, came through to leave the store and no one asked me for my receipt either. The look on the face of the manager when he saw me approach my husband and realized that this white woman was with this brown man was priceless. My husband looked the manager dead in the eye and asked him, "Don't you want to ask my wife for her receipt too? Oh, you don't? Why not?" Manager told us we had to wait for the police. As we left I explained to this soul the facts of the 4th amendment as well as unlawful detainment. I advised him that we would not be waiting but he was welcome to follow us out to our car, take down our license plate, and turn it into the police if he so desired to do so. Then we left. We have nothing but love for Tennessee and want to make it very clear that we have been coming too Tennessee for years and this was our first racist encounter. The majority of the people in Tennessee are amazing and do not behave in this manner.
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December 2020 by Kasey F.
My groceries were never delivered, I was told I could not come get them even though the order had been filled my credit card had been charged and the best that could be done was to have them delivered in the morning. I will be using Amazon and any other retailer besides Walmart worst customer service.
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July 2020 by J W.
Def. one of the nicer Walmarts I have been to. Usually, have what I need in stock. Quick check out times. Doing a pretty good job keeping up with demands during Covid. Staff is friendly and positive.
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December 2019 by Betty J.
Placed order on net. The order was placed on my charge account. Went to pick the item up and was told they didn't have it. Now will have to get the charge removed. Also stood for 20 minutes waiting for the employee to tell me they didn't have the item. Very unhappy customer.
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November 2019 by Jamin E.
1 register open 10pm. How can a supercenter have only one register open. Most of the shelves look empty because nothing been pulled forward.
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August 2019 by Jill S.
If I die and go to hell I'll be in Walmart. All Walmart's are basically one big WTF nightmare, but this place has been getting worse. Every time I leave here I feel like years of my life have been sucked away. Thank God for the self-check out lines, which have seemed to speed up the cluster you-know-what that takes place here all day, every day. I don't even care if you come here in your pajama pants and slippers, just move with some sort of purpose. People wander around in here like it's the day of the dead and they have nowhere else to go. Side piece of advice that is applicable anywhere: if you want to move past someone, but said person is unintentionally blocking your way (maybe they are looking at an item in a shelf), say "excuse me." Please stop standing there with your cart staring blankly at the person shopping. On a positive note, The greeter Bob is one of the nicest people you'll meet. Such a sweet man...makes going inside this place almost worthwhile.
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January 2019 by Ophelia B.
Customer service -5 stars Selections Available - 2 to 3 stars Parking -3 stars Traffic - 3 stars Directions - 1 Star It was difficult getting to this Walmart. Hard to find. Navigating through this Walmart to find items was hard too. My least favorite Walmart.
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October 2018 by Rose M.
I'm not sure why some say people are friendly at Walmart. Maybe I just go on the wrong day I don't know. I do have to say they are friendly back in automotive. And the other ones that are friendly and ask if you need any help finding anything they must have just started there. Even the management will walk right past you and not even speak. I made it a point the other day in fact to say to my husband as an employee was walking right by us I said "Well I guess they don't carry it at all" Do you think that employee even asked if they could help us find something? Nope they just looked at us and smiled and kept walking. Either they we're death or just don't care to help people and I know they weren't death cause when we were leaving they were standing talking to another employee about another employee. I just we would get a Fred Meyers to come in and hurt Walmart
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August 2018 by Karen M.
The store is clean, however some of the employees look like they hate their job. Usually a good selection of products but I HATE the fact the have what seems like 24 check out lanes but only 2 or 3 actual cashiers. Some lanes closed completely while the other 8-10 are damn self checkout!!!
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July 2018 by Riley U.
They sell moldy strawberries but the welmart staff is nice...........................
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May 2018 by Emily M.
The staff here is very helpful. I walk with a cane and I have to use one of those mobile shopping carts. The battery died in the middle of my shopping and associate immediately assisted me. She went to the front of the store and got me another one. That's great service!!!!