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June 2024 by Julie Maness
I give Cherokee Property Management 0 stars. My daughter was a good tenant who paid her rent on time each month, I know because I helped her pay the rent. This property management company and their staff, Nicole Sessions, harassed, threatened my daughter where she had to file harassment charges on this property management. I WOULD NOT ever recommend anyone to rent from this property management. This company is a bunch of psychos and lunatics, and I cannot wait to go to court with my daughter and testify against this company. LEAVE MY DAUGHTER ALONE YOU BUNCH OF PSYCHOS!!!!!!!!!!!!!!!!!!!!!!!!!!!
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June 2024 by Pamela Stroud
I really like living in Clarksville and our realty company has made it more pleasureble They have been very efficient and responded in a timely manner to do the maintenance on the property we rented and Mrs Leah has been very friendly and helpful and I know that I know our time we spend renting from Cherokee Properties will be pleasureble thank you for Caring???????
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June 2024 by Drake Schmudlach
I rented two houses from my time in Clarksville. One from Keystone and one from Cherokee. Keystone was more than disappointing. I lost roughly a thousand dollars in my security deposit for which I still don’t quite know. They were extremely unprofessional and their contract was beyond extensive. I’m not sure their employees completely read through it. In contrast, Cherokee was great. I worked with Cathy majority of the time and she was always pleasant and patient with whatever concerns or issues I brought up. From a wind storm blowing the fence over to a rock being thrown into the window during lawn care maintenance, Cherokee took care of everything with next to no complications. If given the choice you would be wise to chose Cherokee especially if deciding against Keystone.
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May 2024 by Terria Trice
I must have accidentally placed 1 star because I've had nothing but great experiences with Cherokee. Weird I don't even remember coming to review. But I give 5 stars.
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April 2024 by Timothy McDonnell
Since you went on a review that didn't have an explanation to defend yourself I'll respond, I didn't leave a one star because of the loophole you found in the lease to charge me an extra month, I left a one star because of the lack of communication, follow up or care for one of your customers who was loyal to your company for two years. The disrespect I had to deal with on the phone from Nicole who was one of the rudest people I've ever had the displeasure of speaking to. Since the second I decided to call you guys to figure out why you charged me an extra month when I thought we had an agreement all any employee for Cherokee Property Management did was assume. I'm sure you've heard a phrase or two about assuming. If you're gonna respond to this again please attach the phone call between me and miss Nicole. Thank you! Again the One Star was for horrible customer service and poor property management skills not over the loophole you found.
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April 2024 by Courtney B
Terrible customer service. Do not recommend.
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April 2024 by Gwen Hayes
Didn't respond swiftly didn't notify us acceptance of application we had to csll
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March 2024 by Shannon
All of the staff were completely wonderful. They were curious, nice and helpful. They have responded to every question with urgency and addressed any issue asap. Simply wonderful service.
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March 2024 by Jamie Love
I recently moved from FL to TN and have worked with Alicia from beginning to end. Alicia has been very kind and made it a seamless experience for me. The Company is great. I've had no issues at any point. I would definitely recommend to friends/family!
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March 2024 by jekeviahn stewart
My agent was Denise, she has Great customer service! she is very direct, very helpful, very informative, all around great job! Only people in town where you can tour the property without paying an application fee , and fee is refundable if you don’t like the property.
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February 2024 by Dustin Lewis
Lived at a residents for 2 years they fix things fast but make sure you take pictures of everything even if it's not damaged they will try and take your deposit or worse sue you make sure you got about 300 pictures and a detailed move in list
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November 2023 by Jamie
I really don't feel that I have to explain why I gave you one star ,but since you feel the need to want to know so badly I made an edit . I was disrespected by your staff ,treated unfairly and the whole company is very unprofessional !!! That's why !! The way you treat people, I wouldn't rent from you if it was the last place on Earth!! I know how you treat your tenants and the upkeep of your properties. It can speak for itself!!
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November 2023 by Brian Banning
I’m truly at a loss of words. I have never had such a horrible experience as I did today speaking to Nicole.I was referred to Cherokee from a buddy (Randy) who uses Cherokee to manage his properties. I was looking for a reasonable apartment for my brother and his family. I went on to co- sign for them and then removed myself after a year.So they would have some sense of accomplishment. After the next year I found myself helping them again and coming back on the lease to help them catch back up. Of course there’s more to that story. Anyways, once my family moved out completely I went in to clean and repair many items per the move out check list.So approximately 20 ish days I called to check on the close out and refund. I was immediately transferred to a Nicole who said she would need to call me back in 30 mins. After 90 mins I called back and was immediately put on hold by her. Her attitude was extremely harsh to say the least.Once Nicole tuck me off hold for the second time, she immediately went into what I was being charged for. I was most definitely expecting to be charged for some items I didn’t want to fix personally. But I was not expecting her to start off with what I knew I had already done. She went on to say that the carpet hasn’t been cleaned, the screen is bent and the house wasn’t cleaned. O and a vanity door is broke.So let’s start with the carpet. I said repeatedly it was cleaned and a receipt was furnished to Cherokee. She said I don’t know if it was done, I don’t have access to the receipt I can only go off what she’s told by whom ever does the move out inspection. Like did you not hear me tell you that you have a receipt. I gave it to a lady at the front who made a copy of the cleaning receipt.Then the screen was bent. Ok the top of a screen was bent. There were vines growing all over the apartment and up the screen. You couldn’t even see the screen due to all the vegetation growing up the window and building. I spoke to Jessica approximately two months ago asking about the landscape and she said o we have pics and someone’s coming out to clean it up. ( I want to add that Jessy among the other lady’s in the front are amazing) Nicole kept saying is it on the move in list. Like no it’s not! Again, vegetation comes and goes! And clearly grew up after being there. So once they removed the vines, I’m left with a bent screen. And I’m to blame!?!From there I was told repeatedly that I was becoming defensive!!!! I’m mean I was told it to the point that I don’t even care about the money! I can ensure you of that! I did this twice to help family. And was simply calling today to ask about this matter and speaking to someone to inquire about them managing properties for me. I’m flabbergasted that a reputable company that was referred to me by a friend has such a person handling items like this with out any mind our voice of reason nor respect for anyone or the situation.Now does Nicole have a position in which she talks to people on a daily who trash apartments and leave them disgusting? Absolutely!, but for her to have such a horrible attitude to begin with and to follow through constantly telling a consumer or prospective client that their just being defensive is absolutely disheartening and out right disrespectful. So in my opinion Nicole needs to know the difference in someone being extremely irritated and disrespected. Versus being DEFENSIVE!Needless to say i feel completely disrespected!!!! I’m not your everyday renter, person who has no respect, character or integrity! I’m a very caring, loving, successful man. Who isn’t going to let such disrespect go unnoticed.I’ll be sure that the people I encounter, especially some of your clients know the way you treat “their” tenants, friends and family!
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October 2023 by Raeven Robinson
Nicole wrote me a letter saying I had 10 days to remove my car 6 days later a tow truck came and towed my car I’m 3 months pregnant my car wasn’t running I had plans to get it to a shop within those 10 days of the printed letter they towed it on the 11th my letter was dated the 5th when I called to get it straightened out she showed know remorse nor Grace continued to tell me it shouldn’t have been parked there and didn’t even acknowledge that I still had 4 days left to move my vehicle this is the worst rental property experience I’ve ever had Nicole is very rude and ghetto she talked to me very rude and unkindly you wouldn’t even have known she was on her job let alone a property manager she doesn’t deserve to be in her new position that she just acquired this year this property is very unprofessional and I have reached out to my attorney about this because they can’t just do ppl any kind of way specially when my whole building is empty so my car wasn’t taking up any room it’s was at least 5 other parking spot available at least until the 15th which they told me I had until. WORST EXPERIENCE EVER PROPERTY MANAGER FEELS SHE IS THE OWNER and can do what she want.
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October 2023 by Brian Rogers
Never got reminbursred for tge 2 floods and people going in and out the apartment while I'm not at home.
