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February 2024 by Jerald Koelman
Helpful and professional
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January 2024 by Walt Chiwo
Let me tell you about my recent encounter at AutoZone that restored my faith in good old-fashioned customer service. I came in, a worried mess, with a dead battery in a car notoriously finicky about replacements. You see, most AutoZones don't mess with this particular model; it requires some extra TLC and specialized knowledge.JC, a ray of sunshine amidst the fluorescent lights. Instead of the usual "Sorry, can't help you," JC greeted me with a smile and a genuine interest in my predicament. We talked batteries, cars, and the intricacies of this particular beast of a vehicle. It was clear this wasn't just a job for JC - it was a passion.But even beyond the technical expertise, what truly impressed me was JC's attitude. They were patient, encouraging, and genuinely invested in my problem. They treated me like a friend, not just a customer.JC is a shining example of what excellent customer service looks like. They went above and beyond, defying limitations and exceeding expectations. If you ever find yourself at AutoZone, pray you run into JC. They're not just an employee; they're a battery guru, a problem-solver extraordinaire, and a testament to the fact that sometimes, the human touch makes all the difference.Thank you, JC, for being a shining star in the world of car parts and customer service. You deserve all the praise and a raise.
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December 2023 by Brandy Griffin
Was immediately helped finding the right battery and headlight. They were installed for me and I was in my way. Customer service was great.
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November 2023 by Olayinka Ugwu
Always a great place to get anything for your car needs!
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September 2023 by David Blevins
I've been visiting this particular autozone for over a decade and consistently have had stellar service. They have always had attentive and courteous employees that just seem one step above that of their two large competitors down the road. The only thing I do not like is how the rewards program functions.
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September 2023 by Terry Rowe
On two separate occasions I have dealt with a poor attitude from the same guy. Most recently I needed a new battery and had to change it in the parking lot. I was met with actual verbal complaining and physical complaining over the possibility of having to assist with the change. I told the gentleman not to worry about it if it was that big of a deal and I would do it. I changed the battery in 4 min by myself. BTW... it was actually the younger gentleman and not one of the fussy geezers that seem to get most of the complaints. Sounds like the poor attitudes are contagious at this store.
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July 2023 by cyra marie
Came in here a couple weeks ago to buy some replacement headlight bulbs~ about 3 minutes before they closed. Hyper-aware of how crummy this was of me (remembering trying to close shop but there was always that ONE ?)I apologized profusely for the obvious inconvenience of having to stay open a few minutes more before they could to lock the doors.THESE GUYS WERE WONDERFUL! Not only did they reassure me it was alright, but they also ASSISTED ME REPLACING MY LIGHTS with no utterances, mumbles, or complaints. Now THIS is why I always choose AutoZone!
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July 2023 by Scott Stuard
The Madison Street AutoZone team is the absolute best! Knowledgeable, friendly, and quick! They aren't just there to sell. They are there to help. No BS from them! My go-to auto parts store.
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May 2023 by Shyanne Chafin
I went for some brake pads and rotors. Robert Alexander (I believe he's the store manager). It was my first time buying parts by myself. He was very polite and helpful, not condescending or rude at all!
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April 2023 by Matthew Vera
I personally want to thank Juan. He takes care of every client he encounters. I have had so many struggles with vehicle and each time I was lucky enough that he was there that day to share his expert advice and go far beyond his scopes and duties to lend a helping hand. I am thankful this company recognizes workers like him and apply him to service the many customers that go to Auto Zone for help! He is very humble and takes pride in his job! I urge anyone out there needing help ask for Juan he will not say he is busy or try to sell you stuff to help yourself he will actually be out there with you making sure your back in the road! thank you again Juan for all you do for your customers..I highly recommend this place and person to anyone .
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April 2023 by Joseph Walker
I usually only go in for simple items and I like that they’ve added a self check out. It just makes it easier to be in and out without having to bother the employees when they’re busy.
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April 2023 by Nick Dunkerley
Store constantly has these old head guys in there that just have that old man bitter attitude when you talk to them. And my latest experience is they dont price match walmart when ive always price matched walmart at autozone. Ironically this store just maybe 2 or 3 weeks ago price matched walmart charge double for some washer fluid and dont price match lol. But was told today they onlyprice match O'Reilly and advanced
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March 2023 by David Tucker
5 Stars - Went to AutoZone for replacement Low Beam Bulb - I Couldn't Get It Out - Mr JUAN Came Out Removed The Bulb & Cabin Filter - Got Me The Replacement's And Even Installed Them - Everything Is Perfect - Mr JUAN Went Above & Beyond - THANK YOU :-)
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December 2022 by Kyle Mazely
Everyone is very well respected towards the customer and knowledgeable
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November 2022 by WADE MURPHY
These guys were great. Very helpful and friendly.