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December 2023 by Linda L.
one of the wort credit unions in Clarksville. Their customer service is awe full and they do not care one bit about their members. A "big bank" treats their customers better.
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December 2023 by Douglas Reed
Great credit union. Amber Tompkins is amazing! I've had 0 issues since joining.
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September 2023 by Jon Kennedy
Trash. Inept employees and constantly malfunctioning website!!! Phone numbers are useless, as wait is horrendous and customer service incapable of solving issues or conversating effectively.
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April 2023 by Mitch Seven
THE CUSTOMER SERVICE PHONE NUMBER IS PRETTY MUCH USELESS. I, for some reason, am unable to log in to my Altra because even though I entered the correct security login questions, it said they were incorrect. So now I'm locked out of my account until MONDAY because I guess there's not a 24/7 help line so I think I'll use a different bank. Also, adding a card to Google pay is a whole other nightmare as well
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March 2023 by Leland Whitman
Absolutely wonderful. Angela was terrific and got the best auto loan rate of all the loan offices I talked to. Great CDs. Great child savings accounts. And great options for retirement and general savings.
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September 2022 by Ginger Morris
Best customer service ever!!!
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August 2022 by Dillon Williams
They have done any and everything I have ever needed
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April 2022 by Btrfly Johnson
Total night and day experience compared to the Wilma location. The sun is definitely shining ot brighter at the Madison st. branch.Every interaction from the front desk attendant, as well as Rose and Angela Sommers was welcoming and professional with a wealth of knowledge. Thankyou!
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January 2022 by Sara Williams
This place has slowly turned into just your average bank trying to fatten their pockets with your money. Currently in the process of switching banks! Do yourself a favor and use any other bank! Amber Tompkins did nothing but waste our time and deliver false hope!
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June 2021 by Tyler Schmid
Jessica Taylor helped us with our construction loan and permanent financing. This was our first time building a home and there were a lot of questions and uncertainties that we had. Jessica always answered them in a timely fashion and was very sincere and reassuring. After all of this process Jessica feels like a member of our family because that is how she treats you every time you interact with her. I would highly recommend Jessica, she is the best in the business!!
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May 2021 by David J. Williams
Great auto loan rates and amber is great all nice people except one on wilma rudolf
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April 2021 by Travis VanZant
Extremely poor customer service!!!!!! No one answers the phone, no consistent policies, one employee does this and one employee does that...
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March 2020 by Karen M.
I decided to refinance my husbands truck so I checked out Altra & they had the best rates. After talking & working with Angela Sommers I was so glad I chose to go here. She is great to work with & I highly recommend seeing her IF you need any type of loan.
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February 2020 by Kendra
I’ve been with Altra for 6 years! Amber recently helped me with my Auto Loan and she is Amazing to work with! Very nice and helpful!
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April 2019 by Jennifer Baumeister
Which there policy's I'm not certain how there considered a federal credit union, they stole more then 100$ because on inactivity. This is a military town people deploy, I'm going to a bank now at least I'll know what to expect from them.
