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August 2024 by Jen Dodd
Terrible service. Automated text servucr system is non-functional.
Cable internet constantly choking with one device only. Impossible to get help.
Use EPB instead.
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July 2024 by Jim Paterick
I recently moved and selected Xfinity WiFi as an Internet service provider. Knowing what I know now, I would very strongly recommend using an alternative service. The tech support is a very tedious process. You first have to use their AI chat. Then if you're lucky you finally reach a "tech support person " who will restart your router and then point the finger at Microsoft or Google. My computer will connect to any non-Xfinity network wireless, but they still say it is a Microsoft problem. I had a Service tech come to my house. He could not get any of my three computers to connect wirelessly, even though my computers will all connect to non-Xfinity networks. I tried to call the store and got stuck in a continuous loop. Finally after multiple attempts I got to a support queue, 31-77 minute estimated wait time and they did call back and tried to blame the issue on the Google Nest. The Nest was not connected when the service tech was at the house. I believe Xfinity has a compatibility issue with any Windows version older than Windows 11 and older smartphones, even though the claim that there is no compatibility issues. After 2 months I still have issues and they cannot resolve them or even provide minimal support. If you still are considering using Xfinity make sure you ask them how to get tech support. The AI Assistant is very tedious and has not worked for me in the least. Be very cautious before using Xfinity. My recommendation is to only use them as a last resort as my experience has been unpleasant and expensive. As I have said before my issue still exists and they work harder to avoid solving the issues then they actually do trying to solve them.
Perfect that sent me a link that doesn't work. They sure know how to inspire confidence.
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July 2024 by Paralee Johnson
Never came to install Internet.
Sent me the box but never came to Hook it up. Poor business practice.
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June 2024 by Bill Dostie
I had a wonderful experience this past week when I came in to exchange my TV box. It got fried during a recent thunderstorm. I want to thank the service techs who helped me with the exchange. They were friendly and efficient. The process took less than 10 minutes and I was on my way back home to install my new box. I applaud their commitment to helping customers.
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June 2024 by Mandi Dean
I had the worst experience with Comcast/Xfinity. Comcast cables fell off a pole into my yard and into the road. It took 4 phone calls and eventually a trip to the store in person to finally get someone to deal with the cables after 2 weeks of waiting. Their phone system for customer service is horrible. EPB is so much better.
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May 2024 by Chad (Wescha)
Seemed nice. The person I dealt with was very nice and courteous.
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May 2024 by Randy Nix
Sale person not helpful at all with knowledge of the equipment and it's always a hassle to get to talk to a living person in tech support.
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April 2024 by Charlene
I had a problem with my phone purchased only 5 weeks ago. Tristan worked on it quite a while, but found the problem. Thx Tristan!
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April 2024 by Gerald Casteel
Lovely Service, Thanks
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March 2024 by Michael Bethune
They were very helpful n polite very courteous to me n my wife thank u if we could give them a 10 we would
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February 2024 by Lynn Allison
Not very helpful. Returned everything.
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February 2024 by paulina brewer
Very helpful
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February 2024 by David Daniel
Every year at this time they jack up my rate. Usually $15 a month. Never fails.
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February 2024 by Michele Walters
Gentleman that I dealt with was so friendly and help me in the best way he possibly could
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January 2024 by Katelynn Lake
I had the pleasure of working with Michael at XFINITY, and I couldn't be happier with the service he provided. Michael's knowledge of the products and services was impressive, and he took the time to understand my specific needs. He guided me through the available options with patience and clarity, ensuring I made an informed decision. Michael's professionalism and friendly demeanor made the entire process smooth and stress-free. I appreciate the excellent customer service he delivered. If you're looking for a knowledgeable and customer-focused sales associate at XFINITY, I highly recommend reaching out to Michael. Thank you for the exceptional assistance!
