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February 2024 by Nahiomy Lopez-Solis
I had a very great experience at Visioneorks. I was with Michael and he provided exceptional service! He was knowledgeable, attentive, and helped me find the perfect pair of glasses. I definitely recommend.
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January 2024 by Emalie Gans
Great experience! Matthew was incredibly professional & helpful.
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January 2024 by Andrea Parnell
I had a great experience at the Hamilton Place location! My exam was quick but thorough, with minimal wait time. All of the staff I encountered were extremely friendly and knowledgeable. I worked with Michael as I settled on which pair of glasses I wanted, what my insurance would cover, and what I would pay out of pocket. He made the entire process so easy and I really appreciated the time he took to explain everything so well. I usually put off getting new glasses for as long as I can because I have had such poor experiences in the past, but I am very happy with my trip today and can’t wait to pick up my new glasses!
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January 2024 by Ash Ash
Went in today to get a new pair of glasses for my friend. We were greeted and helped to receive an eye exam. The First Lady who helped us was very kind her name was Paige. Even the lady who assisted us with an eye exam was kind, her name was Chasity. Once we seen the doctor and was seated back out front. There were two staff who basically ignored that we needed help and conversed with one another, while other staff helped other customers. Once new customers walked in, those two staff helped them. Even after they were done helping others they looked our way multiple times and still didn’t acknowledge us. The lady who did our exam came back out and seen we were not being helped. So she assisted us with the help of another staff named Lexie. Lexie was also kind and very helpful. Chasity helped us with everything, she even had assistance from her GM Dottie. Dottie was kind and helped us with the insurance issue. Overall the visit was good outside of staff that needing more training on customer service. If you need some great assistance this is the place to avoid!!
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January 2024 by Hannah Parsley
This visionworks was great! Matt was awesome and helped me pick out a pair of glasses that i love! I will be coming back here!
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January 2024 by Brandy M.
The staff are friendly and organized. This was one of the best experiences ever. I have no idea why other people had problems with this location. I went in on the last days of December and it was extremely busy. I waited longer than I usually do and I was able to make an appointment the next day, I was so grateful to be able to schedule as soon as I did . The day I went in for my scheduled appointment, I did wait more than I usually do (first time in three years waiting more than 5 minutes for the doctor) but staff were always checking in with me and it was not more than 20 minutes. The assistants were professional and thorough, with great humor making you feel comfortable. Doctor was fast, informative. I had the contact and eye glasses exam. The best part was the service I received from Matt, one of the staff members that assists with ordering frames/lenses/insurance/costs, etc. He is pleasant, professional and organized. He provided First Class service. He was patient as I was trying to find the best pricing with insurance as I needed both eye glasses and contacts. He took his time and was able to give me each option with prices. He was respectful and displayed courtesy as I needed time to consider. He went out of his way to provide me with quality care and service during a stressful time. He even made sure I had contacts while I waited for my eye glasses to come in. I also observed him with other customers as well and he was always making sure customers were greeted with a smile and at least made sure they were getting the help they needed. Go see Matt next time he will make sure you have a custom quality experience. Wonderful Job! I will be back next year for sure. Great service, reasonable prices.
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December 2023 by Dwayne Walton
My family and I always have a great experience when we come here. However the other day I had an exceptional experience. I accidentally sat on my glasses and knocked the out of wack. I came in and meet a pleasant young man named Benjamin. He adjusted my glasses so perfect. My glassed actually fit better now than when I purchased them a year ago. Our annual exam if coming up and I will definitely be look for Benjamin when we arrive. Thank you Benjamin for a great job, you won my business for another year.
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November 2023 by Rae E.
After finishing my eye appointment on Saturday, I went up front to find a pair of frames and to check out. The system was down and they were unable to complete my payment. They said they'd call me later to get my credit card information, which they did. However, during that phone call, when I expressed that I'd like them to email or mail me my prescription, the girl (Paige) got snippy with me and hung up on me. When I called back to speak to a manager, she informed everyone was too busy to speak with me. After sitting on hold for 10 minutes, I was able to speak with William. He was wonderful and very understanding of the inconvenience that the system having gone down caused. I was told that Dotty would call me on Monday, but she has never called. I've been a customer here for several years, but won't be returning after such terrible customer service. At no time did I raise my voice, I did not cuss, I was not irate in any manner...and no customer should be treated the way Paige treated me.
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November 2023 by RvisionsPhotography
I can’t speak for anyone else’s experience but Mat is that guy! If you ever have to visit here make sure you ask for him at the front desk; one of the best people they’re in terms of communication, attitude, and people skills. My daughter enjoys every time we go up there.
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November 2023 by Belle Nichelle
I was scheduled for a 115 appointment. I got here a little early, no big deal I prefer to be early even though I know it means waiting a little bit.Did the pre-check for my eyes and was told it'd be about a 30 minute wait. As I'm writing this it has been an HOUR since my pre-check, I still haven't been seen, and two people who got here AFTER ME have been taken to be seen.When I have to get my eyes checked again, if visionworks in the Hamilton Place Mall is the only option, I'll take the migraines that come with my weakened vision instead. Do better.
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November 2023 by Amanda Robinson
Wonderful optometrist and friendly staff. Helpful and realistic on pricing and with how your insurance works. Highly recommend for glasses and contacts. Will be returning.
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November 2023 by Christy Jones
I went in for an eye exam today. The Doctor was great but that staff checking me out (Matt) was so rude and didn’t provide any information. He was bothered that I asked what my insurance coveredI ended up taking my prescription and I’ll go somewhere else to purchase glasses
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October 2023 by James Westmoreland
Went in today with two appointments scheduled; one for 11 AM and the second one for 11:15 AM. Somehow 11:45 AM rolled around and the optometrist still hadn’t seen me, but my spouse was finished and checking out. So, I left without having my exam because I’m not spending money where my time is not valued. The staff was nice and friendly but the doctor had his head in a tablet every time I saw him, and I’m unsure what took so long because my appointment was directly after my spouse’s. I’d recommend this place to someone who has patience and doesn’t mind waiting for an hour to be seen.
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October 2023 by Anthony Schneider
Everything was good. On a personal note though some listening skills were a little off. I asked for my eyes to be dilated to avoid the $19.99 charge but instead that didn't happen. Other then that everything was great the associates were great and friendly
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September 2023 by Crystal Grayson
The exam was quick and efficient but covered everything I needed for glasses and contacts. After picking out frames the follow up was well done with William about what was covered by insurance and what was not. Also he was complete in describing what would best fit my needs in getting the most out my frames and lenses but not overselling. Great experience all around.
