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June 2024 by Michael Dahlberg
Amazing customer by Gracie, I first went to the Gunbarrel location and they are awful rude and lazy.. Came here to ask for my item to be bubble wrapped and shipped and was met with of course we would love to help.. what huge difference between here and the other location.. thank you for knowing what Customer service is
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June 2024 by Betty Edwards
Landon is the model you should use to train your employees. Totally need people like him in your company.
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June 2024 by Hannah Grubb
The staff is always friendly, clean atmosphere, and professional setting. Always get what I need taken care of there!
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June 2024 by Kelly Carroll
I’ve shipped many things from this store over the years and I have visited other locations around Chattanooga. I will go out of my way to go to this UPS store. They usually have a line but they handle it very quickly and I’ve never had an issue with my packages, arriving to their destination. Everyone in there is extremely helpful and efficient. I went in yesterday to ship a large package and Audria was very helpful and kind!
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May 2024 by Drake McDonald
Terrible all around
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May 2024 by amber schenkel
I went to main a mother day card to my mother a week prior to mothers day to ensure that my card would get there in time. I also mailed a package the same day to go to my mother in law which thankfully got there the day before mothers day; which was great! However, the card I sent to my mother never got there. I was informed that it only needed a single stamp. I said great; paid for the stamp and left the card. I assumed they knew what they were talking about and left since they are in the business of mailing. The day after mothers day the card I sent ended up back into my own mailbox for insufficient stamps. I was super bummed! Ever since the death of my brother I always try to ensure that my mother gets packages, cards, gifts etc so she knows how special and loved she is all year round but more so on mothers day. I know it can be a hard day for her. I called to inform them of what happened to my card and how a week later it just ended up in my own mailbox. They said I was just unlucky to have an incorrect sales person and the only thing they can do is refund me for the single stamp I bought which I think was 85 cents. I informed them I don't care about the refund I just wanted my card to get there. I think they should take responsibility to train their employees correctly and or overnight my card. They did neither of those things. I asked if there was a complaint form I could fill out and they said no. I informed them who the cashier was so they could retrain her. They did not care; they were not helpful in making any amends.
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April 2024 by Sharon Gauger
Linda and Audrea were amazing to work with and they went above and beyond to help solve an issue I had.
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April 2024 by Levi Gray
Initially i was disappointed that when I called, no one was able to answer the phone. However, when I arrived to the VERY busy store, the two women working were so kind and helpful. I felt that the manager (Linda) went above and beyond in helping make my experience enjoyable and efficient. Despite the crowd, she was able to give me her full attention as if i were the only customer in the building.
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April 2024 by Kathleen McMahon
Very courteous and efficient
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February 2024 by Barbara Hawkins
I have been trying to get a insurance claim done with this store since November 16 2023 for a Bictoian 1800’s lamp that I took to the store to pack and ship for me , I wanted to be sure it was going to get there and not get broken so I paid them $120.00 to pack and ship and I paid extra for insurance to cover it , it was broken when it got to the buyer , so I went on line to file a claim and it said I was restricted from filing the claim that the store had to do it , so I went to the store and told them they have me an email to send them information , they kept asking for things like photo’s receipts Ect’s all this time they were gather information and did not file my claim with the insurance and unknown to me that they had not done anything and I called UPS and they gave me the insurance company phone number and they said no claim had been filed and it was two weeks past time to file , so I contacted the store and the manager had not filed my claim , so I filed a complaint with the UPS franchise and nothing has changed , I still have the buyer wanting a refund and I am going to the Better business bureau tomorrow to file a complaint and thinking about filing small claims court for the $600.00 insurance and $5.000. For stress and fraud going to be way more costly to them if they don’t do the right thing and pay the insurance claim who knows how many people they are doing this to and getting by with it , maybe I am the one who comes a long and does something about a company cheating and luring to the consumer.
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February 2024 by Diane Meiggs
My husband and I recently stayed in Chattanooga. We forgot one of our bags as we checked out of our motel. We noticed the missing bag when we arrived at our destination near northwest Chicago around 9pm. This bag contained most of my medications. The staff at store 3188 were so very helpful, efficient and kind in retrieving my bag and expediting it to us. Everything was well packed and nothing was missing. The manager, Linda, couldn't have more understanding as she assisted us during a stressful and challenging time. I can't thank her and her staff enough.
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February 2024 by Amanda Carmichael
Convenience
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December 2023 by w singer
Everyone is always so professional and nice every time I'm there. Especially Chapman. He's fantastic!
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December 2023 by Reagan Schmissrauter
So I couldn't find the right box at Walmart, I go to ups and they sell me a box that was way too big but didn't have smaller ones- 27 dollars for a friggin' box? So I use tons of buble wrap and even old clothes to secure my art in the box, take to usps because sorry they are ALWAYS cheaper. Box too big for them to ship. Go figure. Take to ups, 130 bucks to ship to Santa Fe, NM. Wild over 150 dollars to ship a 20x22" framed painting. I'm floored. What a total rip off. I make a living off of art. I'm not just shipping things because I feel like it. Lower your prices. Will never go back if I have to. Also I'm waiting on art supplies being shipped by ups and I'm not holding my breath.
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November 2023 by Harold Bledsoe
Great folks working here and very helpful!
