U-Haul Moving & Storage of Broad St. receives consistent praise for its excellent and helpful customer service. Reviewers describe the crew as professional, welcoming, friendly, and understanding, often going above and beyond to assist customers. Specific instances highlight staff resolving complicated rental mistakes made by other locations with patience and efficiency. The team is commended for treating every person well and with respect, providing great service to all customers, including those requiring language assistance. Employees are noted for their hands-on help, such as hooking up equipment and loading vehicles. Multiple reviewers explicitly state they will rent from this location again and highly recommend it, contrasting the positive experience here with rude service encountered at other U-Haul stores. The location offers a full range of moving and storage solutions.
