-
October 2022 by Martha F
My favorite children’s boutique - the cutest clothes and best customer service. I live out of town and they always ship to me so quickly! I always get compliments on my children’s clothes - and I always refer everyone to the Sandbox!
-
August 2022 by Nora Merriman
Exact same situation as what Brooke Sapp posted in her review. I was so impressed with this cute store and bought several items for my daughter of which one of the items was small for the size I bought. I purchased it Saturday, July 9 and returned it Monday, July 11 (within one business day) with tags still on the items with my original receipt not asking for a refund but simply exchange for a size that fit and they wouldn’t accept an exchange or store credit because it was a sale item. I specifically told the cashier that I apologize, but no one told me that when I bought the item on Saturday nor was the clear signage anywhere that specified no returns of sale items, and I was simply looking to exchange for a size up. The cashier was very understanding and said that they're supposed to notify customers anytime anything is purchased that's final sale and apologized for the miscommunication. There was a tiny sign around the register under the glass (so it gets covered up by your items/the bag when you checkout) that said sale items are final and there was tiny fine print at the bottom of my receipt - which I received after the purchase of course. The other sales associate who worked to try and 'remedy' the situation returned back saying that all sales are final when they're at a discount and nothing could be done. Contrary to the apologetic original cashier who also mentioned that I was supposed to be told on Saturday when I purchased the item and was not told. Poor customer service - a shame that the two differed in how to resolve the situation and a shame that they don't post the final sale notice anywhere that is actually visible to the customers. Because of this, I will not be back as a customer. I think the most concerning part to me is that there is another review of the same story. A true shame that they aren't clearly posting signs or communicating that discount items are final sale. Had I been communicated too, I would've either purchased a size (or several) up from the beginning or not purchased at all.
-
May 2022 by Nagmag
Walked over the Walnut Street Bridge from the Edwin Hotel to this children’s store. Cute birthday gift items, free gift wrap, and helpful salespersons. Found some items I wouldn’t be able to find in my hometown, so I didn’t have to worry about gift duplications.
-
May 2021 by Tay Genard
Great selection and beautiful clothes but don't go in unless you're wearing a 3 carat diamond. I went after a long day because I knew I wanted to pick up a few new outfits for my little one. I was ignored in favor of other customers who looked the part. I have shopped here many times before and noticed this but felt like this was an exceptional experience
-
April 2021 by Meagan McAnally
Super friendly associates and lovely children's clothing! One of my favorites!
-
March 2021 by Ashley Hinkle
Beautiful children’s clothing! I am due this summer and most of my baby’s clothes have come from here. I do love the store and the presentation is great! Prices are fair for the quality. Most of the staff are friendly. I will say, I have run into 2 girls that seem to snub me when I walk in. They don’t greet me, talk amongst themselves when I am at the register paying, and never offer to help. It makes me feel unwelcome. I will try to get their names next time, but other than this- it’s my favorite place to shop in Chattanooga.
-
December 2020 by Katie B
This was the second bib that I ordered from them. They did a wonderful job and had it done in a few days. We'll be seeing them again for #3 next year!
-
October 2020 by Katie Bulls
This was the second bib that I ordered from them. They did a wonderful job and had it done in a few days. We'll be seeing them again for #3 next year!
-
July 2020 by Brooke Sapp
I am new to the Chattanooga area. I was so impressed with this cute store and bought several items for my son of which one of the items was small for the size I bought so returned it within 1 week with tags still on the items with my original receipt not asking for a refund but simply exchange and they wouldn’t accept an exchange or store credit because it was a sale item. There was no signs saying “all sale items final” and the cashier didn’t mention that at checkout. There was tiny fine print at the bottom of my receipt. Poor customer service. Because of this, I will not be back as a customer.
-
September 2018 by Brenda McGrew
Excellent customer service.
-
August 2018 by Sarah Murray
I love this store and shop here regularly for clothes and shoes for my son and for gifts. The owner is so sweet and jumps in to help just like any other store associate, and everyone that works there is very kind and helpful, too. It's a beautiful store that features in-house monogramming and a little play area for kids while you're shopping, which is nice for me and my son loves it. They do in-house special events time to time. We made an appointment with Clay Rice for a silhouette when he came through! One time, they had someone come that did portrait paintings, I believe, but we missed it. I hope they do something like that again! You can have items gift wrapped for free, which is so nice. Join their Instagram page because you can do some shopping through their posts, keep up with things, and see news of quick sales! They carry the major boutique style clothing and shoe brands for boys and girls baby through kids, plus baby accessories and holiday items and books. So many cute things, everything for boys and girls are so precious! I also shop here for gifts quite a bit when I want something special. My only complaints are: 1. I wish they kept more staple, year-round items in-stock, like Peter Pan collar shirts and shorts and pants. So many times, they won't have my size or are out for the season too soon. 2. More selection and in-stock sizes for baby and toddler boys. I love the style of kids clothes they carry and will pay for it. Don't get me wrong, I like cheap and stock up at Carter's for little simple things, pj's, etc., BUT I also stock my son's closet with the nicer clothes and boutique type outfits. I feel it's a hit or a miss with shopping as far as selecting something. Finding boys options is hard anyways. If I'm not looking for something, I'll find at least one thing I like, but if I have a specific occasion or just need a certain size, it can be hard to find the option and if I do, the size I need. Very frustrating sometimes. That being said, I do love this store and everything they carry! We get seasonal clothes, sandals and other shoes, and holiday accessories like Easter baskets from here! Glad to have them because there aren't too many children's boutiques around town! Very highly recommend!!
-
August 2018 by Ashley K
My husband and I made a special trip (1 hr out of our way) today looking for a baby gift for our neighbors & some outfits for our kids to wear to a event coming up. From the time we walked in till we left 20 min later not one of the employees spoke asking if we needed help or greeted us when we walked in. One was behind the register talking to a lady who was trying to decide be 3 swimsuits (and ended up not getting anything) while the other folded clothes. While they had some cute outfits and gifts we would have liked to buy we ended up leaving and buying what we needed at threads on signal mtn. The staff at Threds ALWAYS greets you the second you step in the door and they act like they actually want to help you. I'm giving two stars for the fact they had a play area & cute gifts (but nothing you can't find at other stores or online)
-
March 2017 by Lauren Brown
The BEST children's boutique in town. Adorable clothes and accessories!
-
April 2015 by Susan Hadden
If you are looking for the perfect gift for a newborn or outfit for a special little one this is the store to visit. I mostly have shopped for the shoes because I know I can find something stylish with quality that will last. Great location, worth the little extra money for the convenience.
