Spoke to customer service which was completely useless - rude. HOWEVER I went to this branch, extremely frustrated, and Denise was extremely helpful and kind. The resolution wasn’t what I hoped (bank rules I guess) but I really appreciate Denise.
December 2023
They don't answer the phone during the day during business hours, they don't return your calls like they say they will the customer service is atrocious! I'm so disgusted and frustrated!!
September 2023
Difficult getting call backs. Slow responses. Music while on hold is awful. No directory to reach a specific person on phone. Really slow service applying for a loan.
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.