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October 2023 by Amanda Nikas
I don't even have words for what has just happened. My fiance and I have been dealing with an ongoing hacking issue so we stopped using our bank. We got his US Army pension sent via a paper check until we figure out what bank we will be using. The check is sent from the U.S Treasury, so it's back 100 percent. He went in to this branch to see if they can cash it the girl stamped the check and told him they can't just cash it so we went to another place and we're promptly informed that since Truist in lee highway stamped the check that it can not be cashed. We went back in thinking they would fix the issue since it should not have been stamped. Not only did the girl sit there and repeatedly blame my fiance they offered no solution.We live in Pensacola FL we have no money my car is on E and we have our dog with us. It's Friday so the VA isn't reachable until monday. I was planning on opening an account with truist?. What am I supposed to do now? Thanks a lot Truist your awful
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April 2022 by Audrey Waters
HORRIBLE CUSTOMER SERVICE!!!! CAN'T GET ANYONE ON THE PHONE AT ANY BRANCH OR CUSTOMER SERVICE ON WEBSITE..
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January 2022 by Lee Snell
6 people in line. 1 teller. 3 other employees at desks just sitting back doing nothing. nobody goes in to help the teller.12/15 at 3:25PM
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December 2021 by Tom Reynolds
Leave a message for branch to return and they never calls back. Tried again just before closing and manager was in a meeting. Tried calling again 3 or 4 times next and nobody answered ? ?. Very frustrating.
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September 2021 by Terry Lenn
They are okay. Nice people, I think the problems run deeper than the location itself.
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March 2021 by Tennessee Bubba
This bank steals from you please find another bank!! them and BB&T!! They charged me an overdraft fee when I’m not even signed up for overdraft protection!?!?
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November 2020 by Anthony Robinson
Alexus Dumas is amazing! She’s super professional, kind and polite! I live in Rossville and I love visiting this location. No one there ha ever been rude or condescending. They’ve seen my accounts as low as $1 and they continue to treat me like I’m banking $1 Million. I love this location! Alexus is perfect and amazing! Thanks Truist!
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November 2020 by Anthony Robinson (LordBanx)
Alexus Dumas is amazing! She’s super professional, kind and polite! I live in Rossville and I love visiting this location. No one there ha ever been rude or condescending. They’ve seen my accounts as low as $1 and they continue to treat me like I’m banking $1 Million. I love this location! Alexus is perfect and amazing! Thanks Truist!
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June 2020 by Daniel Zunitch DDS
Absolutely a truly "caring" bank who is always easy & considerate.... very to communicate with!!!
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May 2020 by Alex Heinz
This bank steals from you please find another bank!! them and BB&T!! They charged me an overdraft fee when I’m not even signed up for overdraft protection!?!?
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March 2020 by Chuck Church
Been a Suntrust Customer For 30 Years.Went to Lee Hwy Branch to make a Deposit 3-3-20.Stood inline for 20 minutes while 2 teller's tried to keep up and ever increasing line While Three bank Officers looked on Doing Nothing! No Team work and Poorly managed...
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May 2019 by Elizabeth Brown
Great service
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May 2017 by Jennifer Croft
Not the friendliest people out there
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June 2016 by Steven Brownlee
Great place
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March 2013 by Christopher Johnson
Atm is great for the weekends