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April 2022 by Trey Tucker
Knowledgeable and incredibly friendly. Couldn’t have picked a pair without their help. Highly recommend!
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December 2021 by kaci okabayashi
I had taken my glasses to have a lens switched and an employee from another (out of state)SGH had warped my frames by applying too much heat. I was not really sure how to address the situation. Amy from this store picked up the phone and started making calls to see if she could help me, she went out of her way to make sure I had everything I needed and promptly. She was kind and receptive to my concerns and had my problems addressed immediately.
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November 2021 by Cindy Cooper
Outstanding staff! Helpful, knowledgeable and friendly!
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September 2021 by Braden Bales
I had some complications and they worked with me and got it resolved professionally and promptly!!! VERY HAPPY!! Will definitely deal with Sheena and her team again.
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September 2021 by Brittany Jones
I highly recommend Sunglass Hut @ bass pro! Sheena was so helpful and friendly! Everyone go check them out and see Sheena
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September 2021 by Jake Smith
Sheena was so helpful with helping me by my first pair of designer glasses.
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September 2021 by Cooper Jones
Go check them out and ask for Sheena! She was so friendly and helpful!
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June 2021 by Nathan Saylors
We shopped at the store in Bass Pro in East Ridge. The store manager was very helpful in trying different glasses on and looking for what my wife and I wanted. It was a good experience and I will be back.
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May 2021 by William Craig
Spent $200 on Ray Bans and noticed that they had a spot on the left lens. Took them back the same day with receipt and they told me that there was nothing they could do! Academy gladly exchanged a pair of Ray Bans a while back 2 months after I bought them because the lens would not stay seated properly. I would not advise purchasing sunglasses here. If you have a problem or if they are defective in any way, you will likely be told that there isn't anything they can do to help you.
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September 2020 by Pamela Hixson
I was in there with my husband for a new pair of sunglasses for his birthday. We didn’t know which brand was better and the associate with the short black hair (I can’t recall her name) was nothing but helpful and was incredibly knowledgeable about all of our questions we had! I’m not sure if she’s the manager or not but 10 out of 10 customer service! Will be shopping here again!
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September 2020 by denise wilson
Now i dont remember the sweet young ladys name but she seemed like she was in charge and she took good care of me and my grandbabys when we went in to the pro bass shops !! she helped me pick out a pair of glasses for my earl ray for our anneversary and i am so thankful for the help !! thank you to pro bass and there help !!
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March 2020 by Chase Grindstaff
Bought a pair of Oakleys 6 days ago and didn’t like the feel... today I tried to return them for an exchange and was told they must have sold me a pair with scratches and couldn’t exchange them. I’ve worn them maybe 3 times and have kept them in the case. Needless to say the experience at this location was less than satisfactory and the manager was less than pleasant. I called the original purchase location (a different bass pro) and got the appropriate customer service one should always expect. Won’t be back to this location for anything!
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March 2020 by Mike
Awful customer service!! Manager was incredibly rude and didn’t seem to want to help.
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November 2019 by THE ONE THEY CALL WISE
Pretty cool i can stare directly into the sun now
