-
May 2024 by Beth Zandonatti
Continued delays, missed deadlines, and poor communication multiple years in a row now. Going to use another vendor as they’ve left us with no choice.
-
May 2024 by Alex Baker
Our repeated experiences with Sports Spectrum have been deeply frustrating and disappointing. Promised timelines for our baseball gear have consistently been missed, with the latest instance involving unexplained delays and a complete breakdown in communication. Despite assurances from various staff members, our orders were never ready on time, and attempts to reach out via phone and email were ignored. Last year, we had to apply our own decals because the team couldn't manage to do so despite having the decals in hand. This year, they failed us again by falling two weeks behind on embroidery. Enough is enough—this will be our last order with Sports Spectrum.
-
January 2023 by Bea R.
Horrible Customer Service. Horrible quality. It took FOREVER to get our order and the print on the front of the shirt was off center. Owner is a j**** DO NOT USE.
-
January 2023 by Mike Goza
They always get what we need on time and looks great!! Highly recommend.
-
June 2022 by adamou uzman
Wow that's awesome ?
-
June 2022 by J. Hill
Great local specialty sports apparel printing and equipment supplier located off Hwy 58 in Chattanooga TN.
-
February 2022 by Jonathan Hill
Great local specialty sports apparel printing and equipment supplier located off Hwy 58 in Chattanooga TN.
-
October 2020 by A C
Poor customer service. The representatives lack professionalism, poor communication skills, poor quality of goods. I was unimpressed when the sales representative would not take the time to discuss with me different sizing options, quality options of the different uniforms and sports shirts and shirts. We were hoping to outfit a sports team with brand new uniforms and spirit gear. Look elsewhere for your school or sports team needs. We have used Healy sports online and have been very impressed with quality and communication and will hopefully be able to avoid sports spectrum from now on.
-
September 2020 by Amy F.
Poor customer service. The representatives lack professionalism, poor communication skills, poor quality of goods. Look elsewhere for your school or sports team needs. We have used Healy sports online and have been very impressed with quality and communication and will hopefully be able to avoid sports spectrum from now on.
-
March 2020 by Trevor Thomas
Awesome one on one service
-
July 2019 by Herbert McCray
Best quality, best people, best sporting goods store hands down!!!!
-
June 2019 by Angela N
8/7/18 Update:
I am upgrading my review to a five star review. Sports Spectrum has a new customer service manager, Rebecca. She went out of her way to contact me after she had read my review. She was looking to find a way to fix my relationship with Sports Spectrum again. She went over and above the call of customer care. She corrected and completed my order and also sent me a complementary gift. Best of all she included a personal hand written note and her business card! I was beyond impressed. I am looking forward to this years orders and I am happy Sports Spectrum has such an outgoing and caring person on their team! Also the shirts she sent look amazing and are in impeccable condition! Thanks Rebecca!
Old review:
Please know that I am upset but I will give as fair of a review as possible.
This is my first year ordering from Sports Spectrum (SS) and I am not very pleased. First off the orders took a long time to come in. I figured since it was custom gear that may be the case. However half our season was over before (if) we got our gear.
When we finally did receive our order I had two issues right off the bat. I had a missing shirt and I had a messed up hoodie. The design was spiked out and not flat and smooth.
I followed up with our coach and the company. They did correct/replace the hoodie but it bothered me that it was not inspected before sending out the order. On the other issue (the missing shirt) they told me that they didn’t get the shirt I ordered in on time (in their inventory) to print out what I had ordered. They said they would send it out as soon as they could.
Ok so I was bothered but accepted it and let it roll off my shoulder. It was beyond their control. But then why sell an item that you don’t have in stock? Anywho.... the replaced/repaired hoodie came back looking great.
Then our next team (different sport) came in and it was good. Looked good in good condition and all the items were present. Then my son’s grandmothers order came in (again for a different sport) and was good and all there as well. So that is why they have the three stars.
However the loss of two stars are due to what has happened since. Come the end of December and after communicating via email back and forth on the missing shirts (not just mine but others as well) were still not back by December 18th. Now we will not get gear back until after the holidays.
As of this past Thursday 1/18/18 I was told the second order was in. My shirt was not in the order. Messaged the company back and was told it was sent out to the teacher on Jan 12th. Coach confirmed she had no shirts that matched my order description. However after going back and forth on emails to both coach and company I have been told it may have been placed by my teacher in someone else’s order by mistake. However the teacher again stated she recieved no shirt that matched my description and now it feels as if fingers are getting pointed. This has now become childish and simply put, the order should have been correct the first time.
It is now January 22nd and I am being told via email that my only option is a refund as they can not reprint/make the shirt and that they hope that this will be ok with me. Well honestly I really don’t see how I have any other option at this point. I was told it will take at least another week to get my refund. Very upset as the shirt missing is my shirt to wear to show support for my son’s team and it was the only thing I had ordered for myself. However I am at least happy my son has his gear.
This is my honest review and everything stated has been as true and as accurate as possible. I do not know if I will order from here again or not as I am upset. The gear that was recieved in proper condition is nice. But this latest issue has really soured my POV on the company.
I will update/change my review should this situation resolve or s
-
June 2019 by chris Maughon
Ben is great
-
June 2019 by Rebecca Robinson
They never are on time, delay after delay ! Excuse after excuse
-
January 2019 by Rickie Williamson
Great company, quality work
