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April 2024 by Chris W.
prior to being acquired by Mavis I would have rated this location 5/5 stars. I took my Jeep in this week and told the employees I needed to have the thermostat replaced, which I stated repeatedly, as this has been a reoccurring issue over the past several years. I later received a call and the employee assured me it was not the thermostats, but just a bad hose. Okay cool, run it... for $387. Guess what, I was back on Monday because it continued to overheat on Sunday, and told today I was told it was the thermostat and would run me about $400 to replace. AYFKM? NTB/Mavis can go suck a D at this point. I'd rather take it to the effing dealership and pay $1000 to have it replaced at this point than give these A-holes another penny.
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February 2024 by Vanessa Rojas
Fast and a good service
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February 2024 by Lindsay D.
I am actually behind on my Google reviews for NTB. I went in January 2024 and received wonderful service and care for my car which had just gone off the road in the recent ice/snow storm. I go up north quite frequently to be with my family. I told the person at NTB about two upcoming trips (one in February and the other in March). The mechanic looked at my brakes and he said that I would be good for the trip in February, but that my brakes were of concern for my trip in March. After my trip in February, I took my car in on 2/24 for new brakes. I had been quoted a price and was told that it would take about 2 hours to get the brakes replaced. I was told that it might be cheaper if the front brakes were rotated instead of changed. Because of my heavy travel schedule, I asked that the front brakes be replaced as well. After 2 hours, I went to see how the work was coming on my car. Come to find out, the wrong brakes were installed, and they had to back track to find the correct brakes. After another hour's worth of time my car was fixed. Then I was told the price, and it was double what I was quoted originally. I asked why it was so high and I was told that the price quoted earlier was only for one end of the car and that the total price included both rear and front tires. I had NO idea how the original price was figured, and the billing was not explained to me beforehand. I didn't say anything at the time because I was an hour late for work.
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February 2024 by Rachael L
I had originally called and scheduled an appointment at NTB tires in East Ridge, TN, with Neil, the store manager. I scheduled an appointment and gave him all of my information a week in advance with him promising that he would have my tires there in time. I arrived to my appointment and was sitting there for an hour when they came and told me they didn't have the correct tires. Two new employees tried to help and make things right because Neil had messed up. Neil had left and when he returned, the other workers told him that because they didn't have the parts, they were going to give me better tires plus a discount. He very reluctantly went along with what they said and promised that he would have the better tires at my new appointment 3 days later plus give me a discount. I arrived for the 2nd time just to have Neil come in 10 minutes later saying that he had the wrong size tires! He not only had the wrong size but did not have the higher quality brand he had promised when he'd messed up the first time. He then lied and told me the truck would come that day with the tires I needed between 10-2.I called the East Ridge NTB tire place back an hour later and spoke with Austin who happened to be covering for Neil's store that day. I asked if the truck that Neil had said was coming had arrived. He said there was no truck coming at all that day with tires!! After being lied to multiple times, Neil lost my complete trust and I was finished with him! I knew I would never go back to that place again!Austin profusely apologized and I told him I wanted to come have my vehicle serviced at his location. Austin was beyond amazing to work with, very kind, professional, and came through on everything that he promised in a timely fashion all while giving great customer service! I will go to NTB tires on 7788 East Brainerd Rd where Austin works for all future needs with my vehicle.
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February 2024 by Karrie Cooper
Vinny is a great transplant!
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February 2024 by Jennifer Edwards
Great staff! Always helps when needed!
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February 2024 by Tracey Mahone
Vinny is an amazing guy. I am from Atlanta and I had a flat tire the day before. Next morning I went to NTB. All I need to say.Vinny is an absolute amazing man. He made sure I was given the best customer service. He went above and beyond to make me feel comfortable and proud of the work he had done.
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February 2024 by Kiera zane
service was quick and everyone was very sweet.highly recommend
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February 2024 by Paul Edwards
What a great place to go!
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February 2024 by Elwyn Vincent
Bought a set of tires at the Hixson store. Stopped by E Brainerd to get them aired up. Very polite and friendlyJumped right on it. No wait.
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February 2024 by Vincent Grossi
Thanks!
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February 2024 by Katelyn Sikkelee
Found a nail in my tire on day 2 of my cross country trip. Vinnie saved the day! Excellent service and got the problem fixed right away!
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December 2023 by Anna
I called and scheduled to have all 4 tires replaced. Unfortunately, the call center ordered the wrong tires and gave me a quote $200 cheaper than it should have been. When I came in for my appointment, Vinnie was so kind and apologetic and let me know that the call center had messed up. Vinnie got me taken care of and had me come in the next day for my new tires. He was so personable, friendly, and positive. Austin didn't directly help me out, but his presence was greatly appreciated, as he too was so positive and friendly. Either of these guys will get you taken care of and make sure your experience at NTB is fantastic. I can tell they really care about what they do and taking care of their customers, they act as if this is their own business.
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December 2023 by Alice Hill
Excellent experience. Has an issue with my car while traveling. Vinnie took care of us and had us back on the road very quickly. Would recommend
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December 2023 by Jeffrey Polhamus
Was traveling and had 2 blow outs and the tow truck brought me here to get them replaced.. it's an Awesome place to get work done.The service manager's name is vinnie and is top notch. Very Friendly and helpful.Was able to squeeze me in so quickly to get me back on the road.. I would highly recommend NTB. Ask for my new friend vinnie!!!
