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February 2024 by Ej C.
we took our 2017 jeep in a couple weeks ago because our thermostat was bad and they replaced and said the problem was fixed and a week later it was over heating again and brought it back and they said it needs another thermostat and said there was a blockage and said they fixed it and flushed it and 2 days later it's heating up again and now the jeep is having antifreeze coming out of the overflow valve and we called and they said it's a new issue so it will be $900 additional. they don't fix the problem they put a bandaid and hope for more issues.
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February 2024 by Kerrie Duke
Fantastic service & knowledge. They have a customer for life.
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February 2024 by Andy McNeel
Absolutely the worst customer experience I’ve ever had. Took my Toyota Tundra in for some routine maintenance and two weeks later while I’m driving down the highway my tire almost flies off. The lugs and studs were all chewed up. Anyone that knows cars would tell you the most obvious reason is an improper job reinstalling the tire. Had to get my truck towed and fortunately I was able to get on the road again with no major issues. The shop I took my truck to stated this had to be a bad job on the tire install, which is the only rational explanation to begin with. When I went back to Midas and talked to the Manager Daniel Esslinger, he was very chastising and defensive and had no interest in helping make things right. I was simply asking for $270 to cover the cost of replacing my studs and lugs. Didn’t even cover the tow truck. My wife and I have both done brake jobs at this place and thought we would be treated as a customer for life. This was the most intensely bad customer experience I’ve ever had. Do not let these guys touch your vehicle. With the way they were talking to me I feel I need to go make sure they didn’t purposely damage my vehicle. If you are looking for a local touch here in Chattanooga stay far away from this place.
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February 2024 by Mike Ellis
Amazing place !!! The manager daniel and the technician Cody found my problem during a free brake inspection. While all the other shops around here tried to make me buy everything over the phone and I came in and Danielle explained everything to me and I’ve never even heard of lifetime brake pads. This is amazing. Thank you so much guys.
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February 2024 by John Mando
Replaced a wheel stud and diagnosed and repaired a simple problem created by a different mechanic at no cost. They preach moral and fair treatment of their customers, and that is what I experienced.
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February 2024 by Tommy Duffy
The staff was friendly and courteous. The service was completed in a timely manner. I was very happy with the overall experience.
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February 2024 by Zack Coley
Great service and attention to detail.
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February 2024 by Christina Smith
Fast, friendly service and very affordable! Thanks
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February 2024 by joanne mullins
I came in with a coupon and was very satisfied with the service and the price. thank you all for a job well done.
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February 2024 by Xavier
Same issue previously described here. Manager very friendly and attentive. People working there far from knowledgeable. They inspected my tire and said can’t be repaired. Needs to be replaced. $300. Went to Costco and it was repaired without issues for $15.
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February 2024 by Rick Medina
Brought my vehicles to this Midas for the last 6-8 months. Excellent customer service thru every experience.
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January 2024 by Paul West
Great people great service. Awesome work.
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December 2023 by samantha morefield
Midas in Hixson was the ONLY shop able to tell me what was wrong with my car and have it fixed same day. Other shops let me leave without fixing the main root of my car’s problems. Daniel’s team took care of my car quickly and carefully and really gave me back my peace of mind. Great shop and great employee!
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December 2023 by David Y.
It just keeps getting better and better. I discovered leaks from both valve covers, again. I pulled the coil packs only to find a small pool of oil had been collecting at the base of the plugs due to Midas not replacing the plug seals - which is standard - when they replaced the valve cover gaskets. The plug seals were hard as a rock which tells me they were the original plug seals with over 227,000 miles on them. I'm beyond livid. I wasted over $8,000 on myriad repairs, trusting that Midas would honestly and competently complete said repairs. Neither occurred. What little Midas did complete was half-assed, at best. I don't mind spending the money to have something repaired or replaced. What I *do* mind is spending that same money twice as a result of ineptitude, incompetence, and outright skulduggery. Never again, Midas.
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November 2023 by Shannon Herman
What a wonderful experience I had at the Midas in Hixson. Daniel, Cody and the their team were exceptional. Their customer service was amazing and they were so forthcoming and honest with the repairs that needed to be done. I highly recommend going to see the team in Hixson.