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August 2024 by Charles Broadrick
Hats off to John, Michael, and the entire crew.
Please read this story. Long but packed full of information.
My 2002 Ford truck stopped running after driving 20 feet leaving work. I thought the starter could have locked up. Had it towed to my house. I know how to work on vehicles and have built engines before. Dropped the dust cover on the transmission and did not see any damage to the flywheel nor any metal debris.
Now think the engine locked up due the the noise it made when it stopped. Called Marshall Mize Ford and asked if they could get a motor and the cost. They said yes and gave me a price. Had it towed to them to work on the truck. Paid them to check for any other reasons the truck may not be running. They called a few days later and said engine was for sure locked up, but they could not get a motor for my truck. Said to come get my truck.
Called Maxi and they said they could fix my truck. By the way I checked with Ford Parts and they actually had the e line on the shelf for my truck. Think Mise priced too low and it was their way out of doing the job saying they could not get a motor.
Told John, Mise said engine locked up. I ordered a rebuilt motor in to replace my bad engine. Asked John to make sure the motor was bad. He removed the starter and found it to be locked in the start position. He installed a new starter and the engine started and ran with no problem. Now John could have just installed the new engine and never told me about the starter. He saved me thousands.
It does not stop here. Started using my backup work truck. Brakes locked up on it. Had to get it fixed fast a d took to Budget Brakes in Hixson. Was supposed to only take one day. Ended up taking a week. Drove the truck a few days, and the front wheel almost came off going up Signal Mountain. They had not tightened the nut to hold the hub to the spindle correctly, which also caused three lug nut to brake.
Had it towed back to Budget Brakes and they had to redo the front brakes. Asked them to also check the rear brakes and make sure the rear brakes were installed correctly. (On the brake job I had everything possible replaced including wheel bearings.) They said rear brakes were fine. I told them the new rear brakes had been smelling hot. Got truck back.
Next the truck started hopping going down the road. When I picked up my Ford from Maxi I left my backup truck to have other work done. Told them about the brake issues from Budget, and had them check all the brakes. They found the rear brakes to not be adjusted correctly. Being too tight was the reason for the hot smell. Due to the bad adjustment the new brake drums over heated a d warped. This was causing the hopping.
John and the crew fixed all my problems that other shops messed up or diagnosed incorrectly.
I give them an A++++ rating. Now both trucks are ready for service when I need them.
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August 2024 by Joel Hastings
Wanted to charge me $100.00 for something so simple Discount Tire only charged $15.00 for. Total ripoff joint.
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August 2024 by Ashley Tanis
I was about a mile away when I heard a big thump and a horrible noise coming from my car. I pulled over and called Maxi and explained the issue. They knew exactly what I was talking about over the phone and when I got over there, they had me in and out and all fixed up in less than 10 min! And they didn’t charge me! Super friendly and excellent work. Thank you!
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August 2024 by Derek Wilburn
2016 Honda pilot had a P0430 code come up. Was charged $2100 to replace catalytic converter. Told them to change fuel injectors when I brought it in just to make sure that wasn’t part of the problem. They did not do this, nor was I given a reason as to why they did not do what I asked.
Fast forward 6months , have had the code come back and it has been back to their shop 3 times. The last time was told that Honda had an update that needed to be done to the vehicle and Michael did tell me that Honda would be able to do the update up to 150k miles under warranty. Pilot currently has 142k miles, I feel work done( catalytic converter change) to the vehicle was unnecessary and easy for them to charge me without really getting to the root cause of the problem. Fuel injectors.
Took vehicle to Honda and fuel injectors are on back order due to High demand of the part.
Pilot also had P219 code that I cleared and told Michael about. Which would indicate fuel injector replacement also. So I feel unnecessary work was done to my vehicle just so they could get paid.
And I still currently have P0430 and it probably won’t go away until the fuel injectors get installed.
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July 2024 by Annette S.
Excellent first time experience! I had a sudden break down near by and went there for help. They were clear and up front about cost, time and problem after taking a look. Good price and it was ready by morning. 2 year/24,000 miles warranty. I'm very impressed!
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July 2024 by B B
I had a really bad day and hit a curb and busted my tire. My car was towed to the Maxi Auto Service in Redbank. Michael and all the guys who work there were absolutely fantastic. Their prices were reasonable and the service was just phenomenal. Even though I live in Cleveland, I would go back there again. Thanks guys for making a bad day so much better!
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May 2024 by David Wells
Awesome service
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May 2024 by James Davis
Only place on town I want to take my car to.
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May 2024 by Christopher Koczwara
Great service , friendly staff
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May 2024 by Chris Lee
Poor service . Voted best naw no way
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May 2024 by David Driscoll
Over priced d bags
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April 2024 by JoAnne Bookout
I really recommend taking your vehicle here. They were very knowledgeable and honest in their assessment and repair of my vehicle. I go to them any time I need to have my vehicle worked on. Thank you Maxi for your honesty, professionalism and expertise in making sure my vehicle is taken care of!!
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April 2024 by Oscar Goheen
I took my Veloster in over two weeks ago because it went into limp mode. They said I needed a new HPFP, but they needed to order the part before they could fix my car. so I authorized the repair, and over two weeks later, the shop STILL hasn't received the part needed to fix my car. Being out of a car for this long has made things extremely stressful for not only me, but my entire family as well.
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March 2024 by Anthony Alfano
Highly recommend. Honest and helpful. Car had a part with lifetime warranty that failed. I purchased the part in another state and installed myself. Michael processed the warranty swap with the parts store with no issues and just charged labor. Unless I bought the part from them, most places would probably not go the extra mile to process the warranty so they could instead sell me the part at a markup. Also, Michael squeezed me in the same day I called and got the new part and the repair done before the day was up! All this for a first time customer! Super easy to deal with, pleasant, honest, and quality work.
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March 2024 by Valerie Moggio
Best Auto service in town! They are reliable, professional and affordable. Not trying to take advantage of their customers.
Highly recommended.
