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September 2024 by Jeff
The experience was most excellent. We already knew what we wanted and had priced out similar cars. So we might be an easy customer. My sales person was fabulous.
Originally, I was interested in the standard ES350. But after seeing the features and benefits of the Ultra technology we wanted it.
Michael Platt is a grounded salesman. Lexus sells itself and he knows it. He’s very helpful and accommodating in the sales service process. The car is awesome. Not a pain in the neck process.
The closing was fast and quick.
I’d recommend Michael and Lexus of Chattanooga.They sell a great brand and are easy to do business with. I trust the service component is equally as good.
Also - I had a few issues with the car that really wasnt their issues. But they took care of it with a great attitude of dedication to the brand.
There are 5 Lexus cars in our family. And these are the why......call out to Josh Halterman for going beyond my expectations! Thank-you!
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September 2024 by Sonja Early
Great customer service and quick in and out! Always appreciate the positive energy and commitment to excellence.
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September 2024 by Sara Hover
Lexus of Chattanooga provides an incredible car buying experience. There are not enough words to describe how happy I am with not only the car, but the way the staff made me feel while I was there. Each person I came across was engaging, knowledgable & seemed to genuinely enjoy working there. Michael Platt, Justin Hendrick, Madison Messer and Allie McKamey went above & beyond. They even left a dog sitting recommendation for me because they know I a new to TN!!
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September 2024 by Edward Mahn
Lexus of Chattanooga moved from their original location to a more spacious and updated facility. Now they can have plenty of vehicles onsite for sale.
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September 2024 by Glenda Rummel
Love that they offer valet oil service!!
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August 2024 by William W. Smith
Great folks and everyone very helpful !
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August 2024 by todd gaither
Alex was very helpful and professional. I had an appointment and they were ready when I got there and my car was ready when they said it would be.
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August 2024 by Rob Chaos
Good morning Mr. Emerson General Manager, Lexus Chattanooga,
I purchased my 2024 Lexus es300h in December 2023 and very pleased to express my gratitude to all your staff, especially Mark Bales.
On August 5th my 5K inspection was due with Andrea Mashburn and sounded very promising. She called a few days prior and seemed excited about a greet and meet @ 11:15. I arrived 11:10 which Andrea wasn't available as she had a customer. I waited 20 minutes and still not available. I asked if someone else could service me as I had a church meeting coming up by 12:30. They said I would have to wait for only for Andrea. Then her greetings were very arrogant with no apology other than I had a customer. Her communication skills were a failure. In Corporate myself for 30+ years, I would have assigned someone else immediately. Then she states "I'll have your vechile ready 12:15 to attend 12:30 church meeting". Finally @ 12:25 just "sign here with no apologies". This was a very unpleasant experience. As per correspondence with Mr Ed Emerson the General Mgr. I do not want any future appts with her and to assign a new service rep. 'Service Excellence' should be Lexus goal for all their customers.
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August 2024 by Tina Player
There is never a problem and John Cate is the best!!!
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August 2024 by Michie Rayborn
I had great new car experience with Lexus of Chattanooga. From first contact with Madison Messer and subsequent dealings with DeCoda Williams, my experience was positive all the way. They made everything as easy as it could be, and I would gladly buy another car through them. I love my NX! Thanks Guys!
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August 2024 by Jake Seiler
I service my car here because of Andrea! So is very knowledgable ,friendly and never tries to upsell me! My car is in great hands!
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July 2024 by Carolyn Park
Lexus of Chattanooga is top notch thanks again for all of your help with my car.
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July 2024 by Brandon Cogbill
Great experience overall! From the sales team to the finance department i enjoyed my time at the dealership
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July 2024 by Debbie Callahan
We bought a 2021 nx300f from Michael Platt, was a wonderful experience. Would recommend highly. July 11 2024
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July 2024 by Brandy Parker
The customer service was rushed. I had an appointment at 1 pm and texted Mike W. that I would be arriving before 1:30. When I got there, two older people were being waited on instead of waiting on me. I had to wait for 2 hours. The people there before me were Caucasian; I'm African American. I'm not implying racism, but they were waited on first when I thought I had an appointment. I watched Mike W. treat them exceptionally well, showing them all the techs and providing exceptional services. However, when it came to me, he rushed me, carelessly put the wrong VIN on the certification, and showed me the carfax from some other Lexus. Being a female, I put all my trust in these guys, hoping they would do me right, but they were wrong.
Throughout, I was led to believe I was purchasing a 2021 Lexus when it wasn't. They even sent the wrong year/ model information to my credit union, which is false data. They sold me a car with the incorrect L cert VIN, the wrong year, and who knows what else. I had an uneasy feeling from the start because I felt rushed by Josiah in financing. It was an awful experience. If I hadn't noticed those errors, and thanks to my loan officer's help, I would have been digging myself out of a huge hole if something had happened, god forbid, an accident or a maintenance issue. This would have caused me money and pain in the future. I will say after expressing my concerns to Rob (I believe that is his name), the financing manager, and pointing out the errors that Mike W and Josiah made, he then nicely told me that I could return the car. This lesson should be learned for these young men: slow down and treat everyone with the same integrity. Do not choose who you want to deliver the best service to. Now, I'm left in the market again, searching for a vehicle.
