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November 2023 by Bruce Hanks
I was towed in by Doug Yates towing on 10/29/2023. This location is beyond exemplary for a service center. The staff is impeccable, accommodating, friendly and well informed. This location has wonderful amenities on-site. Driver lounge with charging station, microwave, fridge, complimentary water, free washer, dryer, 3 flat screens, 4 vending machines (2) in driver lounge, (2) by service bays. The staff was completely well versed in the necessary repairs and although my company opted for a different route, I had the best experience ever here. It was Halloween so there was a cookout I was invited to and everyone was nice to my disabled son. Food truck comes at 10a and lastly this a 10?location that is pinnacle of their community...
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November 2023 by Gary Wilbanks
I spent over $4500.00 to have injector issues fixed on my cat engine and they sent it home to me running ok. But then I check the coolant and low and behold they didn't even replace the antifreeze. My truck came back to me with water in the system and no freeze or boilover protection. Not to mention they did a "diagnostic" and replaced parts that they said did not solve the problem. Then they did more diagnotics and wanted to replace the ecm, at a cost of an additional $9000.00, to "see" if that worked. After all that and finally replacing a bad injector and harness I got it back without replacing the ecm. The truck is still running ok with the same old ecm. Do yourself a favor and pick any other shop around to work on your trucks. Lee Smith is horrible!!!
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August 2023 by Mike Graham
Needed a part for one of my company vehicles and Bradley in the parts department found the part and got me taken care of. This dealer always has a great service department as well with quick turnaround time and always keeps me up to date. Highly recommend this place.
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August 2023 by Marvin Kirkpatrick
Great parts counter and customer service! They had my hard to find parts!!
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August 2023 by William stepro
Very helpful. Even reopened at close to pick up vehical
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June 2023 by Under Quaker
Great dealer! Does great work and gets to it ASAP!
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May 2023 by Justa Victorin
My truck motor died. It was towed away at Lee Smith. Tate Smith and the service team were really pleasant. The bill was high and I could not find the warranty. They offered to help me find a buyer. However, they did not find one. Still they help me until the end to facilitate the truck out to the new buyer. Printed documents for him. Tate went beyond the line of duty to help me. Thank you so much. I strongly recommend the service department. The salesperson was also very helpful. Five stars all the way.
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April 2023 by Michael Gardner
It was a great. Great customer service and very friendly.They had customer appreciation day.
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February 2023 by Brad Longberry
Great service! If you have an RV and need Spartan chassis service Doug is the best!Mary in the service department is most helpful and communicative. You guys Rock! Thank you!
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February 2023 by Nathan Stern
Some distraction with some of the employees but other than that I had a great experience and it was good service.
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January 2023 by Carl hohn
Greeted promptly, Always get the part I need. Second time I've used them. Lots of room inside building. Experienced behind the parts counter.
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November 2022 by Luke Spencer
Guys at the parts counter were great. Went outside to install the oil line on the truck the was leaking, we did accidentally block a employee parking lot (our bad). Until a man came out taking pictures and videoing us asking what we were doing he said they didn't have insurance for us to install the part in the parking lot, and that we were blocking the employee parking, then asked what we were going to do with the oil that was going to get washed off. I said we'll find another place to go then as the employee stood their and videod us pulling out. In a pretty bad part of town as well. He could have nicely pointed out we were blocking a drive and they didn't want us to do it there instead of coming out looking for a fight. If I could leave 0 stars I would. We won't be back.
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November 2022 by Garrett Rickard
Nice friendly service staff and excellent driver amenities in the drivers lounge with free coffee seating and TV
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October 2022 by William Kelly
Very professional and honest dealing shop. Trust in them like apple pie and hotdogs. Thank you Colin!
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September 2022 by Samuel Borrelli
Excellent experience with service department. First class lounge with four TVs and free coffee. Very helpful and accommodating.
