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“Kim card and Kerry lidel are two of the absolute best I’ve ever dealt with always professional and always willing to help They have always worked hard to get me what I need Thank you ladies You have my business as long as you want it”
“Ask for Mitch! He'll take care of you. Best part is that you can call and talk to Mitch directly when you need help -- not a phone tree, not a robot, but Mitch himself, who is knowledgeable, helpful, and truly cares about his clients.”
“Thank you Brandee and Builtwell Bank for taking such good care of us. Not only do you treat each one of us as if we are the only guest in your branch, but you also make us feel like part of your family. There is no doubt that you and your team are the number one branch in the whole company. Thank you Builtwell and thank you Brandee for your commitment to all of your guests!”
“Tyson & Associates has been a client of Pinnacle Bank for several years now. We have been very impressed with the service, level of professionalism, and team here.”
“This is a Small Branch where everyone knows your name, smiles and is courteous. Never any issues. They take online & mobile banking security to the highest levels but it’s extremely simple. The few times I have had any questions, I called, a human answered the phone immediately and inquiry answered.Great Place to Bank!”
“Ms. Kim is an absolute rockstar! She made BOTH of my vehicle purchases so easy, timely, and I am amazed at not only her attention to detail, but flexibility in completing my requests. The entire staff here is amazing, from the front line staff to the CEO, Mark Fraker. I could not be any more satisfied in doing business with this credit union, and I will choose them over any bank, any day, hands down! Thank you CFECU for everything you do for me!”
“I love the personal service of this bank. Everyone is very friendly and they want to help, whether it’s in person, on the phone, or online, I have had nothing but positive experiences since opening an account here 3 years ago!!”
“I have been a member here since I moved to Chattanooga. They are so helpful, and understand a teacher's schedule...so you can do many things over the phone. Absolutely love them!!”
“Pinnacle has become our go-to bank for personal, business, and rental property loans. The staff's friendliness and exceptional assistance make banking here a pleasure. Their commitment to customer service sets them apart, creating a welcoming atmosphere. Pinnacle is more than a bank; it's a community where financial needs are met with a smile.”
“A++++ All the way. Couldn't ask for better service. Brian the manager runs a great show, "hats off". They actually answer the phone when you call and after just a few months of banking there, even know who I am and my name with a phone call. Will never bank anywhere else.”
“This Synovus Bank branch on Market Street in Chattanooga is a good place for all of your banking needs whether it be a small transaction or a more complex one. The staff here knows what they are doing and makes everything very easy and simple for their customers and keeps everything moving when you need to be on the move.”
“I’m from out of state and once I’ve moved here I decided to give Southern Heritage Bank a try. They we able to help me get a new bank account set up, staff was extremely helpful and friendly. I felt as if I was treated more like a family member than some stranger just walking into a bank. They are always kind, caring, and will give you one on one attention. I appreciate just how willing everyone is to lend a helping hand.”
“The staff at this bank are amazing. I came in with a problem, and instead of just giving me the "policy first" line, they WORKED with me to help me get the outcome I needed. There are so few times that you get a truly HUMAN response and I am grateful and impressed. I would recommend this bank to anyone, and this particular branch exceeded every expectation I had and then some.”
“Honestly, the best banking institution I've worked with. They are friendly and are willing to work with you in a bind. If you need to establish credit, they by far are the best option you will have. You will not be disappointed with Lacey or any of the other staff.”
“It's so nice to be able to talk to a real person when you call. Everything here is made so easy, such as applying for a home loan, working with different accounts, paying off loans, and so on. If you have any problems with your checking account, Susan is awesome she will go beyond the normal assistance to help you. I have been doing business with CFFCU for at least 20 years or so. I have considered using online banking, and i'm so happy I didn't. Small Credit Union are thr best, Thank you Susan and thank you, CFFCU”
“I can't say enough good things about our neighborhood branch! No matter when I visit, the service is consistently outstanding. One of the shining stars at this branch is Carrie Hill, with whom I often interact. Her level of care and attention to detail is truly commendable. I genuinely enjoy connecting with her. Marsha Easter and Christian Rodriguez are also incredible. They always go above and beyond to assist me. Stellar service! It's the people that make this bank so unique!”
“Marcia is a fantastic banker. I feel a lot better switching over to BuiltWell. Wonderful staff and a friendly environment. Thank you so much for assisting me today!”
“I need to also give huge Thanks to Hunter Phillips. I had retired from a grocery store chain and had some stock just sitting there that I needed to get out and get into an IRA or investment vehicle. I called and met with Hunter, after being frustrated by other firms in Nashville ( Shwab, especially). Gave Hunter the paperwork that I had from Publix’s benefits department. Hunter made one phone call to them and calmly had me check the right boxes and sign and date the appropriate lines. I had their envelope in the mail that same day. Thanks Hunter.!!Also a big hello to Lori D. who has also been professional and helpful in the past. Can’t say enough about this branch..!”
“Cadence Bank has been excellent to work with for my banking needs. I appreciate the friendly, hometown feel of the bank, and the professionalism of my banker, Austin.”
“Paul Weeks was amazing. He is a great communicator and very knowledgeable on almost all topics. He was always there to answer any questions we had and he has a calm demeanor which helps in moments of chaos throughout the home buying process. Would definitely recommend First Horizon and Paul Weeks for your lending needs. A+++++ service.”
“Hands Down the best Banking Institution I have ever been a member of. Knowledgeable Customer Service Reps, namely Sherri and Rachel, and Loan Officers like Kevin Perry (the Rockstar of Loans), guided by the best Management Team in the business.I'm relatively new to the area but they accepted me like family. I mean, they even understand my weird sense of humor. Thank you for accepting me as a member of the Trustfcu Family.”
“I just want to commend Nicole S.at the Hixson Pike location. My husband and I came in to make a 1st payment on our car loan. We were being serviced by a different teller that was having some difficulty understanding our needs at the time. Nicole stepped up and took over our transaction. She was very informative and knowledgeable about services and products. We had some uncertainty at first but Nicole made us comfortable and secure in our decisions. We even opened a joint checking account which was not in our original plans. If you want quality service and an experienced and knowledgeable teller please visit the 4503 Hixson Pike location and see Nicole S. I assure you that you will leave with a smile on your face ???. Thanks Nicole S, your customer service is STELLAR!!!”
“I have banked with CFCU for 12 years now. I live part of my year abroad and they are the best about juggling my schedule and helping me when there is an issue. The debit card department is hands down the best team of women I have ever been in contact with.”
“There are not many places left who actually care about the people they service but I promise you the customer Service support at Builtwell cannot be beat . I had a mini anxiety attack over a hacked cash app card and after contacting cash app and the retailer involved with absolutely no help at all I contacted the support center through my banking app and let me tell you Carmen answered every question I had and then some. She was so knowledgeable and empathetic to my situation . She took the time to talk through the dispute process of other companies and what to expect next. In a time where people are being replaced by chat bots I could not be more grateful to hear a real person on the line who could talk me through all of it. Builtwell has it figured out . People are the key to a great customer experience. Thank you again Carmen !!”
“The Good Lord Blessed me today by Lauren answering my phone call to SCCU. She was super helpful in assisting me through my challenging banking situation. She calmly and professionally helped me with my banking needs. I highly recommend her as she was kind and knowledgable!”
“I had the occasion to need a notary and visited my Regions bank on Hwy 58. I was greeted by Harold Lopez one of the relationship managers at the bank.Harold took good care of me and quickly helped me with my banking needs. I would highly recommend this bank and Harold in particular to anyone.”
“I had the occasion to need a notary and visited my Regions bank on Hwy 58. I was greeted by Harold Lopez one of the relationship managers at the bank.
Harold took good care of me and quickly helped me with my banking needs. I would highly recommend this bank and Harold in particular to anyone.”
“I had some very important paperwork to complete for my professional license verification. Maru provided exemplary service and helped me get everything I needed. I greatly appreciated her kindness, professionalism, and knowledge base.”
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“Melissa was an incredible help to me it was an after hours call My credit card was locked out from fraud attempt. She was able to get my card open again and I was able to get fuel and hotel. She spent time to help me and I really appreciate it! 5 stars to her and Builtwell!”